Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing machine for coffee lovers!
on October 24, 2022
Posted by: Lmharrison83
from Fort Wayne, IN
[This review was collected as part of a promotion.] I put this in my office and now everyone wvarieties. I love how slim and sleek the design is. This little machine can do so much from espresso to coffee, mugs to carafes. I found the paper instructions and start up a little confusing but Nespresso's website has lots of videos that make getting started so easy! The pods are super easy to load and my favorite feature is the little trash bin that holds the old pods. I can't wait to try all the different varities.
Pros: Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes a delicious frothy cup of coffee!
on October 24, 2022
Posted by: JCar88
from MO
[This review was collected as part of a promotion.] I love this Vertuo Next by Nespresso coffee machine. It preheats the water in around twenty seconds, and it brews quickly. The coffee pods get miniature holes poked as opposed to one hole by other coffee machines. The coffee is strong, hot, and frothy. It is easy to get the capsules out of the machine in the bin on the side if the machine. The only downside is that it only takes the pods that are part of the Vertuo line. Thankfully, they are easy to purchase on different retailers websites. The machine is a tad loud, but not too noisy. It makes a wonderful cup of coffee each time. The machine is very user friendly. I like it more than my other coffee maker. I highly recommend the caramel capsules in the Vertuo line by Nespresso!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on October 24, 2022
Posted by: Kaylamcc
from Houston
[This review was collected as part of a promotion.] Love love love this machine. I had the older generation of vertuo and just got this one as an upgrade. It takes up less room on my counter top as well as skinner to fit in tighter places. Same great coffee, better quality and appearance.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on October 24, 2022
Posted by: Christa17_81
from Pa
[This review was collected as part of a promotion.] It's the perfect size for on my counter. It takes up less space than my old coffee maker. It's also really easy to use. Add water, insert a capsule, place your cup and start brewing. Cleaning it also is easy. Its just so easy tobuse from start to finish. The coffee tastes great. I like the capsules that this machine uses. I feel fancy.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on October 24, 2022
Posted by: Tiffann9681
from Kentucky
[This review was collected as part of a promotion.] I received my Vertuo Next Nespresso I m very impressed. It makes great coffee. The quality is great. I love the flavors included. Very easy to use. I will definitely be using this a lot. Definitely recommend this to anyone that drinks coffee .
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly stops working
on October 24, 2022
Posted by: Carina
from Peekskill, NY
My parents have a Nespresso machine for over 10 years that I love, so when I moved out I had to get one and since theirs was getting older they figured they’d see how mine works and decide if they should buy a new one. I am highly disappointed with this machine.. I’ve had the machine for about a year and I constantly have issues with it. At first it was small issues (like not pouring the right amount of coffee or not working once & a while), so I let it go, but now it’s constant.. I have to do a complete clean of my machine EVERY TIME I want a coffee so it’s takes about 10 minutes to make a coffee.. I thought it needed a deep clean so I order the descaling kit and used that, but I am still having the same issue… it shouldn’t be this complicated and frustrating to make a coffee. It’s extremely frustrating when you have people over and it takes an hour to make just a few coffees.. Don’t recommend this machine & currently debating if I need to find a new brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 25, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent product
on October 24, 2022
Posted by: Renea33
from Homer ga
[This review was collected as part of a promotion.] I love this nespresso machine. This the first one I have ever had. It came with so many different flavors and is easy to use once I figured it out. It is not as bulky as I thought it was going to be. The flavors are amazing and the machine is easy to use and I use it everyday. My sister and law wanted to take it home with her when she tried it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this coffee / espresso machine
on October 24, 2022
Posted by: Ts97moval
from Moreno Valley ca
[This review was collected as part of a promotion.] This is an amazing coffee machine, definitely helps if your short on time or need a quick cup, it has a strong flavorful bold taste, and with the pod container it is extremely easy to make, just place the cup underneath put the pod in then start it, it is perfect for any coffee / espresso drinker
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA