Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing
on October 26, 2022
Posted by: Best Taster
Such an Amazing product. I recommend it to anyone who enjoys good coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on October 26, 2022
Posted by: Jewls13
from Johnson City, TN
[This review was collected as part of a promotion.] I absolutely love this Vertuo Next Premium in Rose Gold. I love the small and compact design. It fits right in a small space on my counters. This machine absolutely makes the best tasting coffee that I’ve ever had. I love the capsules and how the machine stores the used ones, and also the automatic ejection. It’s so easy to press a button and it knows the size and everything. The instructions were easy to understand and use. I haven’t experienced snd issues at all either.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful!
on October 26, 2022
Posted by: ErinKSav
from Savannah, GA
[This review was collected as part of a promotion.] This Nespresso Vertuo Next coffee machine has been a game changer in my house. The included pods were delicious and a nice deviation from our normal single-use coffee machine or drip machine coffees. The machine is easy to use and looks very fancy.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor durability
on October 26, 2022
Posted by: andy68
from Auburn AL
DON'T BUY THIS!!!! This machine is fragile and easily out of work after one year. I owned two of this machine and both of them are shut down with no reason after one year. Even if you call customer service, they will ask you to rinse it and brew the coffee and sometimes will work. BUT it will not work again on the next day morning when you are hurry to go to work. You need to rinse it again before you try to brew ONE coffee in the morning! This is a really disaster.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 27, 2022
Hello. We appreciate your honest review. Your machine comes with an up to a one year warranty and a lifetime of troubleshooting services. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst model ever
on October 26, 2022
Posted by: Emkam
from Chicago
I purchased this machine over 2 years ago and have gone through 3 of them and they have all broken. Over time they start to leak and then it breaks their motor. Customer service is amazing, I will say that. Evey time my machine has broke they send me a brand new one. My 3rd one is now taking a turn for the worst and I will be getting a different machine. 10/10 do not recomend this model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso
on October 26, 2022
Posted by: Shazia
[This review was collected as part of a promotion.] I am a casual coffee drinker and love making coffee for a feel of barista. I am quite impressed with my Vertuo. It makes delicious coffee every time.
The coffee tastes great and is so easy to use. With one click of a button my coffee is ready. The size of cup it makes is just about right. It takes up very small space with its compact design.
The coffee tastes great and is so easy to use. With one click of a button my coffee is ready. The size of cup it makes is just about right. It takes up very small space with its compact design.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t get this model, get the plus one
on October 26, 2022
Posted by: Eve
from New York
I first saw the virtuo plus machine from my cousin and I was so excited to get me a Nespresso machine, so I was looking at models and I thought why not buy the newest version? Na should’ve stayed with the plus one cause Nespresso took a step back with the lid opening system, it’s a nightmare to open it, it’s a nightmare to close it I feel that for a new machine it has to have improvements but no, Nespresso really took a step back with this machine, the wifi thing it’s kind of cool but other than that nothing really too exciting about it, if you’re thinking of getting a virtuo machine get the plus one, the plus has an automatic opening and closing system that in my opinion it’s way cooler than the system they put on the next model, the lock stays locked and you gotta fight with it to open it, it’s bad really bad. Nespresso should’ve stayed with the automatic opening system, everything else it’s ok but this is a big no for me, not really happy with my purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 27, 2022
Hello Eve. We appreciate your feedback, and will be sure to note this to our product development team. Should you need any assistance with your Vertuo Next, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Life Saver!
on October 25, 2022
Posted by: Brittaney
[This review was collected as part of a promotion.] My husband and i enjoy the espresso machine. We didn’t realize how much we needed an espresso machine until now. The machine is super easy to use and the taste is great! I’m looking forward to trying new flavors.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA