Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Great replacement!
on July 17, 2023
Posted by: Sand
from Cleveland Ohio
[This review was collected as part of a promotion.] After a trip to Italy, I struggled to find rich, flavorful coffee in the United States until I found the Nespresso. I recently purchased a vertuo next machine since my Vertuo Plus broke only three years after purchase. It seems the vertuo plus makes a different crema than the vertuo plus (it’s a bit more foamy than crema) but I still love the vertuo plus and the fact that it will regulate temperature for iced coffee pods and cold brew pods (a feature the vertuo plus did not have) all in all a good replacement machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Why did I wait so long?!
on July 17, 2023
Posted by: PatrickM
from Chicago, Il
[This review was collected as part of a promotion.] I thought about this alot before I made the leap, and now I cant believe I ever questioned it. I cannot believe how easy this machine is to operate. Partly, I was worried that I wouldnt be able to make anything tasty. Wow, was I wrong. This machine makes it so easy and the website has alot of recipes. Dont think about it anymore if youre on the fence, just do it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good Coffee, until it stops functioning
on July 16, 2023
Posted by: Mike
from Atlanta, GA
I bought this machine two years ago. About two weeks ago it stopped functioning. When I pressed the button (solid white light) the machine whirred for a while, then stopped with a flashing orange light. I tried cleaning it; same problem. Then I descaled the machine, following Nespresso's instructions; again no luck. I have since read many reviews of various Nespresso machines, many of which commented on the Vertuo Next's reliability problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Mike. We are disappointed to learn that your Vertuo Next has not met your expectations and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expect from Nespresso
on July 16, 2023
Posted by: Ro
This machine falls far short of the quality I have come to expect from Nespresso. When I first purchased it, I was disappointed in the unit as compared to my Vertuo Plus (which I sadly gifted). Overall, it felt cheap and was really loud, but I thought the smaller footprint would compensate. After owning two of them, I now know that I was definitely wrong. My first one failed and I nor the Nespresso techs could figure out the issue, nor would the machine connect to the net for any diagnostics. Nespresso graciously sent me a replacement and now that has failed. Very much like the first. Some days it works, some days not. I never know if I'll get a cup. It has gotten to the point where I pulled out an old drip machine so I'd have a backup - and I've used it quite a bit. My advice...spend a little more on one of the higher quality models as it will be worth it in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations, and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on July 15, 2023
Posted by: minfel
from Overland Park
[This review was collected as part of a promotion.] I bought a couple of weeks ago and I very happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start your morning
on July 15, 2023
Posted by: graceb356
When you use a espresso it makes every morning feel like you are at a gourmet coffee shop. It is the highlight of my morning and has become an essential part of my schedule. The espresso is always hot, fresh, and delicious!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome coffee !! Love it
on July 14, 2023
Posted by: Pay21
from Liberty Mississippi
[This review was collected as part of a promotion.] Great quality ! Goodbye coffee houses. I can make my own at home. The vertuo next is the machine I purchased. So easy to brew your coffee. The shipping was excellent. Fast delivery.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA