Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Not the quality I expect from Nespresso
on July 16, 2023
Posted by: Ro
This machine falls far short of the quality I have come to expect from Nespresso. When I first purchased it, I was disappointed in the unit as compared to my Vertuo Plus (which I sadly gifted). Overall, it felt cheap and was really loud, but I thought the smaller footprint would compensate. After owning two of them, I now know that I was definitely wrong. My first one failed and I nor the Nespresso techs could figure out the issue, nor would the machine connect to the net for any diagnostics. Nespresso graciously sent me a replacement and now that has failed. Very much like the first. Some days it works, some days not. I never know if I'll get a cup. It has gotten to the point where I pulled out an old drip machine so I'd have a backup - and I've used it quite a bit. My advice...spend a little more on one of the higher quality models as it will be worth it in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations, and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on July 15, 2023
Posted by: minfel
from Overland Park
[This review was collected as part of a promotion.] I bought a couple of weeks ago and I very happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start your morning
on July 15, 2023
Posted by: graceb356
When you use a espresso it makes every morning feel like you are at a gourmet coffee shop. It is the highlight of my morning and has become an essential part of my schedule. The espresso is always hot, fresh, and delicious!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome coffee !! Love it
on July 14, 2023
Posted by: Pay21
from Liberty Mississippi
[This review was collected as part of a promotion.] Great quality ! Goodbye coffee houses. I can make my own at home. The vertuo next is the machine I purchased. So easy to brew your coffee. The shipping was excellent. Fast delivery.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on July 14, 2023
Posted by: AJ
from Tampa, FL
[This review was collected as part of a promotion.] When I made this purchase I was a little concerned I got the wrong machine. Now that I’ve been using this for about a week now I am pleasantly surprised with this machine. Def recommend going online and finding drink recipes as well as reading the manual so you’re using the machine properly. I haven’t been to Starbies since receiving it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on July 14, 2023
Posted by: Lorena
from Riverside, CA
[This review was collected as part of a promotion.] I bought this about a 3 weeks ago and it's a game changer. I make the best coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty cool
on July 14, 2023
Posted by: Narewhale
from Humboldt
[This review was collected as part of a promotion.] It’s a pretty cool machine. The connection to my phone is fun. It’s a little bit loud, but not too much. Hasn’t worked flawlessly but nothing major. It’s about exactly what you think you’d get for the price.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We would be happy to troubleshoot any excessive noise you may be experiencing with the Vertuo Next machine. Please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use it every day!
on July 14, 2023
Posted by: Heidi
from Lakewood, WA
I bought this a few months ago, taking a risk after reading reviews where people said that it didn't work, but it works great so far. Love it!
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA