Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Gorgeous Design and Convenient
on November 1, 2022
Posted by: Becky Hu
from NE
[This review was collected as part of a promotion.] This is a solid coffee machine. This Vetruo machine is the best home express pod brewer I've ever used. The pod size is perfect for expresso coffee and water mixed together, and the bar code on the rim of the capsule can identify the coffee types that the Nespresso website also lists in the description. At my first impression, the machine is super convenient and easy to brew espresso or coffee. Open the top of the capsule compartment, and I just dropped a pod and put it in the machine, then close it, press the button, and got a cup of coffee. The lock is easier; one to push down and the other to slide the lever to the left. Also, it's a very easy cleaning process, but you need to prepare a larger vessel to get the water; the cleaning cycles include pumping up the pressure and dispensing out the spout. Additionally, the appearance design is modern and looks luxurious. The tank is transparent and large, so you can easily see if the water is clean or how much water the machine has, and I don't need to refill it every time. One more thing I need to emphasize here is the slim design, it only occupied small portions of my dining table. However, still there exist some disadvantages: no-build-in mike frother and the cup holder is not stable; sometimes I already put it well, but still drop it down.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makin’ lattes and saving money
on October 31, 2022
Posted by: MBerg22
from Colorado Springs, CO
[This review was collected as part of a promotion.] I was finally pushed over the edge on the price of espresso beverages at coffee shops, and so I decided to start trying to make them at home. The Nespresso Vertuo Next is the perfect addition to my coffee bar. It’s simple and straightforward, has a small footprint, and brews espresso perfectly every time. It’s saving me time, money and gas. I’ve never been impressed with the water tanks on these because they aren’t super secure on the unit and the lid falls off easily. I do wish that it had more settings, so that I could adjust the size of brew more easily to my own preference. I also wish every machine would come with a frother or power whisk. But all of my lattes have been great and it’s allowing me to figure out the best coffee pod/mixture of ingredients to replace those expensive coffee shop drinks.
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Boujee
on October 31, 2022
Posted by: bewaters91
[This review was collected as part of a promotion.] Okayyy!! If you want to feel fancy in the mornings this is the perfect addition to your kitchen! I absolutely adore the look of this nespresso machine! It looks so sleek and Boujee sitting on my white quartz countertop! I was so pleasantly surprised that it came with lots of pods to try and the nicest glass mug ever!! There are so many options with this machine! Thumbs up all day!!!
Pros: Convenient, Wide assortment of capsules to choose from, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE THIS THING!
on October 31, 2022
Posted by: cknittel1
from Nazareth PA
[This review was collected as part of a promotion.] I absolutely love espresso so this machine is an absolute god-send! It makes wonderful, delicious espressos, double espressos, gran lugo, and carafes. Not only that, it can also brew standard coffee!! It is super easy to use and takes up barely any space at all on my counter. I am so impressed with Nespresso after using this machine. The espresso and coffee quality are beyond my expectations. Would 100000% recommend!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on October 31, 2022
Posted by: Missjay81
from Oviedo fl
[This review was collected as part of a promotion.] This machine is amazing. So simple to use. Easy to set up like one, two, three. Comes with a sample try of coffees. Not sure completely how to fit the larger create under it. The taste of the coffee is so good I don’t need to go to the coffee shop every morning now. Save time and money and invested in this machine u wouldn’t regret it. Coffee is hot. Lots of different types to try.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So awesome!!!!
on October 31, 2022
Posted by: MommaP333
from NH
[This review was collected as part of a promotion.] I absolutely love this product! It took me a little while to learn how to use it best but I finally got it down. My only complaint… it doesn’t get hot enough in my opinion. I like my coffee products super hot! But other then that, it’s great! Like I said, takes a little bit to get used to using it, but once you got it down, it’s great. The pods are easy to use. Different flavors and styles are readily available. I’m excited to experiment with it more! Oh and the rose color is so pretty!
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Appealing Design
Cons: Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Expresso each time
on October 31, 2022
Posted by: Murphy12
from Florida
[This review was collected as part of a promotion.] I love this machine. It's sleek, stylish and looks amazing on my kitchen counter. It makes the best coffee and espresso..better than any machine I've ever used. I love that it came with pods to try and a beautiful Expresso mug. It was easy to setup right out the box, with simple easy directions. The coffee was hot and tasted absolutely delicious.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on October 31, 2022
Posted by: BARRY
nothing more frustrating than waking up to a coffee machine that just sometimes decides not to work. sadly this is the case with this machine. a year a a half later, and descaling and resetting and trying literally everything ... the machine is about to get the baseball bat treatment. very unreliable and overly complicated to maintain
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 2, 2022
We thank you for your review, Sam, and understand your frustration with your experience. It's certainly not our intent, and we'd like to make this better. Please call directly, 800.562.1465, so a machine expert can best assist you and ensure peaceful mornings in the future.
Written by a customer while visiting Nespresso USA