Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Not great
on November 3, 2022
Posted by: Cat84
from Ca
I am really disappointed with this machine. It stopped working less than a year after buying it. Registering the capsule is hit or miss so I have wasted a lot of money on capsules I had to toss. It also doesn't get hot enough. Ive spoken with the troubleshooting team and they are sending me a new one, but I don't have high hopes. Do yourself a favor and spend the money on the Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machine. We’re pleased to see you spoke with one of our machine experts, who has replaced your Vertuo Next machine. We recommend the first time use steps at least once a week, as part of your machine maintenance. Should you need assistance with your new Vertuo Next machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Machine UNTIL it Leaks !
on November 3, 2022
Posted by: CoffeeGal
from Montana
I loved my machine for the first year and a half.... then it happened.. the dreaded leaking. It only happened when I was doing either a weekly cleaning or descaling, not while brewing. I sent the machine in as it was under warranty and they replaced it with a new Next. Well..... that machine only lasted for approximately 25 brews and then IT started leaking as well. DON'T get this model. I can't believe Nespresso is actually still selling it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, who presented you with an out of warranty discount of 35% towards the purchase of a new Vertuo Nespresso machine. When you’re ready to replace your Vertuo Next machine with a new machine Vertuo model, please call our toll-free number 800-562-1465, to purchase your machine by phone to receive the discount. We’re available by phone 24 hours a day and 7 days a week for your convenience. We look forward to assisting you with your new machine purchase soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classy and Very Functional!!!
on November 3, 2022
Posted by: jerrett
from Barstow, CA
[This review was collected as part of a promotion.] This is my 2nd Nespresso product in the house and as expected I am loving this as well. It looks so pretty with the black and rose gold color. It is very easy to use and looks so pretty in my kitchen. This is the one I have been using lately and no complaints at all.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Limited useful life but great customer service
on November 2, 2022
Posted by: Jacknyc
from New York, NY
I am on my third machine in 22 months. First one quit working after 4 months and second on stopped working after 14 months. Loved the coffee but machine appears to have a very limited life. Customer service is great and machines were replaced quickly and without issue. Now have the original Vertuo model and it is working fine. Hoping it is more durable that the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve had with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, and you’re brewing coffee from a new VertuoLine machine. We recommend the first time use steps at least once a week, as part of your machine maintenance, to flush water only through your machine without a capsule. This flushes away any coffee granule buildup from the head of your machine. Should you have any issues with your VertuoLine machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible
on November 2, 2022
Posted by: cgrose1
[This review was collected as part of a promotion.] This thing is incredible. It makes the best espresso and is so so easy to use. It comes with espresso pods as well as the cute glass mug and overall just adds a really chic look to your kitchen. Love it!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Enjoying it so far!
on November 2, 2022
Posted by: Bob39
[This review was collected as part of a promotion.] Love my machine so far. My only pain point from experience with a previous machine is how to work through the error notices or descaling process. Since it’s just the flashing light indicator and not a display screen with messages it’s a bit tough to work through.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent quality
on November 2, 2022
Posted by: LisaS
from Hammond IN
[This review was collected as part of a promotion.] This vertuo next premium nespresso maker is extremely nice. It is of great quality and I have always wanted a coffee maker like this. It is very well made and makes great tasting hot drinks. It is easy and simple to use. I use this machine almost everyday. It fits perfectly on my kitchen counter. I would highly recommend this vertuo machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awsome machine
on November 2, 2022
Posted by: Crmcgrath
from Las Vegas, NV
[This review was collected as part of a promotion.] This is great. I love the different flavors. It is easy to use for beginners. I love that it doesn't take up too much space because I have little to spare. It starts brewing very fast and I usually add that to to ice and maybe caramel sooo good.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA