Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
What!!!
on November 4, 2022
Posted by: Dan2
from Laurel ms 39440
[This review was collected as part of a promotion.] What was my express when that it comes to my great new awesomeness
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on November 4, 2022
Posted by: Coffe guy
from Colorado Springs CO
I bought this item last night. Was excited for the first cup out of the new machine the foam disappeared after 30 seconds to a minute. The coffe tasted completely watered down compared to my other vertuo machine. Bringing this back
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Overall Good Product
on November 4, 2022
Posted by: emily123
from Chicago
Have had this product for 2 years and overall I really enjoy it. However I dread the time when it comes to descale the machine because even when I follow the instructions perfectly it never works correctly! It is very frustrating. I also feel that the froth from this machine is not as good as compared to the VertuoPlus. Overall, I enjoy still using this for my coffee every day.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very posh!
on November 4, 2022
Posted by: CJ24
from Houston, TX
[This review was collected as part of a promotion.] This is the first Nespresso I have used so I am comparing it to a KCup machine and an espresso machine. I was excited to see those styles combined. The Vertuo Duo makes pretty good espresso. I’ve tried several of the variations in both single & double shot. It’s tasty and creates a nice frothy top. But for brewed coffee, it’s just ok. I’ve tried 4 different blends and none of them are remarkable. It doesn’t fill my daily brewed coffee needs and likely won’t get used daily.
It is however very lovely to look at and has a definite high end feel. It doesn’t take up much counter space which is awesome and it is easy to fill. I love that it removes the used pods for you and that you can easily dump the container when it’s full. You also download an app which links to your machine and gives you status updates. It is also how you order more pods.
I will order some more brewed coffee pods to see if I can find my perfect morning brew otherwise it will get used for mostly espresso on the weekends.
Pros: Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Water tank is too small, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on November 4, 2022
Posted by: JP
I keep having brewing issues after a certain period of time despite taking extremely good care. This is my third machine in 3 years. Thankfully nespresso replaces them every time for free but there is a serious issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Indulgence at its finest!
on November 3, 2022
Posted by: rebec39
from Portland, OR
[This review was collected as part of a promotion.] The Vertuo Next is awesome! The coolest aspect of this machine is how slick it looks in my kitchen. It’s a gorgeous matte black with chrome accents. The machine itself is of the highest quality and weighs quite a bit despite being only about the size of two cereal boxes. The high quality and durability of this machine are incomparable to any other coffee brewing machine I’ve ever used. It is slim, and it takes up very little room on my counter, but it’s just so awesome I wouldn’t even care if it took up my whole counter. You place one coffee pod in the top of the machine and lock it, then easily program what you want using your phone. I make espresso, strong coffee, light coffee, half a cup, a full cup, etc. The possibilities are endless with just one pod and a full water tank in the back. It self-cleans, which is yet another smart aspect of Vertuo Next. I have yet to make any effort to clean it other than wipe it off. This machine is made with 54 percent recycled plastic, and you get to order bags with prepaid labels to recycle all the coffee pods you use by sending them in. After a pod is used, the pod auto ejects into a side holder when you reopen the top to put another pod in. The flavors so far have been endless, delicious, satisfying, and indulgent. I am now officially spoiled when it comes to coffee, and I appreciate my Nespresso Vertuo Next more and more each day!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
YUM
on November 3, 2022
Posted by: IVY143
from Davenport, FL
[This review was collected as part of a promotion.] I love my Nespreeso Vertuo Next machine. I love making cafe style espresso in the comfort of my own kitchen. The Machine is very easy to use. Locks and unlocks so you can put a pod in nicely. I especially like the fact that when you go to take the used pod out, it disposes of it in a compartment on the side of the machine. This way you do not burn yourself taking it out and it also helps keep the machine clean. Machine is also thin enough it doesn't take up much space. If you like expresso I would Definity recommend it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee AND Espresso!
on November 3, 2022
Posted by: seayl11
[This review was collected as part of a promotion.] I've had this machine for a couple weeks and love it so far. I'm someone who needs coffee every morning and actually just really enjoy the routine of getting up, making coffee, playing my wordle (!) and then settling into my home office. I switch it up between this and my French press, depending on whether I want coffee or espresso. This machine does make both coffee and espresso with the fun pods, but I like the espresso better, especially as I can't make that otherwise. I'm really looking forward to using this more! And trying different flavors.
Pros: Convenient, Easy to Use, Appealing Design
Written by a customer while visiting Nespresso USA