Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Avoid
on November 4, 2022
Posted by: JP
I keep having brewing issues after a certain period of time despite taking extremely good care. This is my third machine in 3 years. Thankfully nespresso replaces them every time for free but there is a serious issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Indulgence at its finest!
on November 3, 2022
Posted by: rebec39
from Portland, OR
[This review was collected as part of a promotion.] The Vertuo Next is awesome! The coolest aspect of this machine is how slick it looks in my kitchen. It’s a gorgeous matte black with chrome accents. The machine itself is of the highest quality and weighs quite a bit despite being only about the size of two cereal boxes. The high quality and durability of this machine are incomparable to any other coffee brewing machine I’ve ever used. It is slim, and it takes up very little room on my counter, but it’s just so awesome I wouldn’t even care if it took up my whole counter. You place one coffee pod in the top of the machine and lock it, then easily program what you want using your phone. I make espresso, strong coffee, light coffee, half a cup, a full cup, etc. The possibilities are endless with just one pod and a full water tank in the back. It self-cleans, which is yet another smart aspect of Vertuo Next. I have yet to make any effort to clean it other than wipe it off. This machine is made with 54 percent recycled plastic, and you get to order bags with prepaid labels to recycle all the coffee pods you use by sending them in. After a pod is used, the pod auto ejects into a side holder when you reopen the top to put another pod in. The flavors so far have been endless, delicious, satisfying, and indulgent. I am now officially spoiled when it comes to coffee, and I appreciate my Nespresso Vertuo Next more and more each day!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
YUM
on November 3, 2022
Posted by: IVY143
from Davenport, FL
[This review was collected as part of a promotion.] I love my Nespreeso Vertuo Next machine. I love making cafe style espresso in the comfort of my own kitchen. The Machine is very easy to use. Locks and unlocks so you can put a pod in nicely. I especially like the fact that when you go to take the used pod out, it disposes of it in a compartment on the side of the machine. This way you do not burn yourself taking it out and it also helps keep the machine clean. Machine is also thin enough it doesn't take up much space. If you like expresso I would Definity recommend it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee AND Espresso!
on November 3, 2022
Posted by: seayl11
[This review was collected as part of a promotion.] I've had this machine for a couple weeks and love it so far. I'm someone who needs coffee every morning and actually just really enjoy the routine of getting up, making coffee, playing my wordle (!) and then settling into my home office. I switch it up between this and my French press, depending on whether I want coffee or espresso. This machine does make both coffee and espresso with the fun pods, but I like the espresso better, especially as I can't make that otherwise. I'm really looking forward to using this more! And trying different flavors.
Pros: Convenient, Easy to Use, Appealing Design
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not great
on November 3, 2022
Posted by: Cat84
from Ca
I am really disappointed with this machine. It stopped working less than a year after buying it. Registering the capsule is hit or miss so I have wasted a lot of money on capsules I had to toss. It also doesn't get hot enough. Ive spoken with the troubleshooting team and they are sending me a new one, but I don't have high hopes. Do yourself a favor and spend the money on the Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machine. We’re pleased to see you spoke with one of our machine experts, who has replaced your Vertuo Next machine. We recommend the first time use steps at least once a week, as part of your machine maintenance. Should you need assistance with your new Vertuo Next machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Machine UNTIL it Leaks !
on November 3, 2022
Posted by: CoffeeGal
from Montana
I loved my machine for the first year and a half.... then it happened.. the dreaded leaking. It only happened when I was doing either a weekly cleaning or descaling, not while brewing. I sent the machine in as it was under warranty and they replaced it with a new Next. Well..... that machine only lasted for approximately 25 brews and then IT started leaking as well. DON'T get this model. I can't believe Nespresso is actually still selling it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, who presented you with an out of warranty discount of 35% towards the purchase of a new Vertuo Nespresso machine. When you’re ready to replace your Vertuo Next machine with a new machine Vertuo model, please call our toll-free number 800-562-1465, to purchase your machine by phone to receive the discount. We’re available by phone 24 hours a day and 7 days a week for your convenience. We look forward to assisting you with your new machine purchase soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classy and Very Functional!!!
on November 3, 2022
Posted by: jerrett
from Barstow, CA
[This review was collected as part of a promotion.] This is my 2nd Nespresso product in the house and as expected I am loving this as well. It looks so pretty with the black and rose gold color. It is very easy to use and looks so pretty in my kitchen. This is the one I have been using lately and no complaints at all.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Limited useful life but great customer service
on November 2, 2022
Posted by: Jacknyc
from New York, NY
I am on my third machine in 22 months. First one quit working after 4 months and second on stopped working after 14 months. Loved the coffee but machine appears to have a very limited life. Customer service is great and machines were replaced quickly and without issue. Now have the original Vertuo model and it is working fine. Hoping it is more durable that the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve had with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, and you’re brewing coffee from a new VertuoLine machine. We recommend the first time use steps at least once a week, as part of your machine maintenance, to flush water only through your machine without a capsule. This flushes away any coffee granule buildup from the head of your machine. Should you have any issues with your VertuoLine machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA