Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
amazing
on November 7, 2022
Posted by: Camo4life
from maine
[This review was collected as part of a promotion.] I absolutely love the Nespresso vertuo next premium. I was surprised that it came with so many different pods to try and must say it was hard to determine which was my favorite surprisingly. I normally do not like extremely strong espresso but there was not a single pod flavor or strength that I found to be to strong for me.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a reliable machine
on November 7, 2022
Posted by: Susan
from Atlanta, GA
We bought this machine originally about 14 months ago. After about a month of use, it stopped working (orange light flashing, wouldn't brew). We called Nespresso and after listening to the machine over the phone - they sent us a new one. Now, a year later - it's started doing the same thing. It will make the sound like it's starting to brew... and then the flashing orange light. We have a stack of q-tips next to the machine and use them to clean out the reader... clean the top of the machine... sometimes that works, sometimes it doesn't. Very frustrating. I agree with some of the other reviews - they should discontinue this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Susan. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We have a team of machine experts who are ready to assist you. If you need assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a reliable machine
on November 6, 2022
Posted by: Mboysaw
from Houston Texas
My first machine lasted 3 months before they had me return it, I’ve had my current one for about 14 months, orange lights started blinking, customer service went through steps for almost an hour, it brewed 1 cup of coffee, then orange lights again , have to do clean cycle every time I want a cup of coffee. It is also leaking water, not coffee underneath. Very frustrating because I love this coffee. I had just ordered a lot of pods too. Bummed. I would not recommend the NEXT. Spend the money for a better machine . They need to discontinue this model .
Response from Nespresso USABy Nisha B, Customer Service , November 7, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfectly sized
on November 6, 2022
Posted by: j0341
[This review was collected as part of a promotion.] Our house we bought less than a year ago has very limited counter and storage space. This means we have to make calculated decisions on what small appliances we have on our counters. My wife and I are big coffee drinkers and we like “barista style” drinks. I like that Nespresso allows us to create simple or more intricate drinks based on our preferences. We can do single serve or carafe sized for multi serve purposes. Perfectly hot and like the variety of flavors the pods come in. Easy to use though the app set up hasn’t been the easiest but we’re not too worried about that. The machine knows exactly what size cup you need depending on which sized pod you place in. The convenient pod disposal is great too and easy to empty. We also wish the pods were more easily accessible as there are only a few options of places to purchase. The size fits perfectly in our counter and tucks in perfectly taking a little amount of room. We’re very happy with this and much prefer this clean easy coffee maker over traditional coffee pots.
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome little machine
on November 6, 2022
Posted by: lisamarie552
from new london,ct
[This review was collected as part of a promotion.] I love espresso and have had bulky espresso machines in the past but hated how much counter space they took up. i love that the Nespresso Vertuo next takes up very little room and allows me to make my own espresso without the mess .I also love that the box holds the used pods and that they are recyclable. I couldn't ask for more in an espresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still Figuring Out How to Love It
on November 6, 2022
Posted by: Awoo
from Charleston, SC
[This review was collected as part of a promotion.] I should note that I'm coming from using a French press daily, and wanted something like this for my teen kids to use as they've started drinking coffee occasionally. I like that this makes a single cup of coffee, but I have to press the button 5 or 6 times in a row to get a full cup. I recognize that each time I press it, it's weaker and weaker, but that's fine with me since the coffee is so strong to start with. The direction booklet isn't clear on how I can get a carafe-sized portion made (which says would be 18 oz). Does that require a different sized pod than what came with the product? I don't know, and I can't seem to find these answers on the web. I'm worried about what the overall cost per cup of coffee will be by using this, and would love the option to use refillable pods. I really, really, really like the taste of the various coffees I've tried so far though. The rose gold finish I selected is really quite pretty on my counter as well. Overall I just wish the directions were more clear on how to brew the various sizes.
Pros: Convenient, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Worth the Money
on November 4, 2022
Posted by: AHop
from Firestone, CO
Bought this machine just shy of 18 months ago. It is not our primary coffee machine due to the cost of capsules, but used it for special occasions. It still looks brand new and over the last month started having issues reading the capsules. Would have to try several times, sometimes ruining the capsule. Now it has also begun to leak coffee from the bottom of the machine, not water, coffee. Fun while it lasted but I'm not from the disposable generation. For the price, this machine should last for years. Now I have capsules and no working machine. Total disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
2
Makes great coffee with lots of problems.
on November 4, 2022
Posted by: D
from New York
This machine made great coffee. But the issues I had with it were more trouble than it was worth. Not filling the cup all the way, leaking out of the bottom of the unit, red lights, orange lights and then finally it just never worked again. Idk, maybe I should have bought the one that was designed in 2014 instead of this newer one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA