Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
awesome little machine
on November 6, 2022
Posted by: lisamarie552
from new london,ct
[This review was collected as part of a promotion.] I love espresso and have had bulky espresso machines in the past but hated how much counter space they took up. i love that the Nespresso Vertuo next takes up very little room and allows me to make my own espresso without the mess .I also love that the box holds the used pods and that they are recyclable. I couldn't ask for more in an espresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still Figuring Out How to Love It
on November 6, 2022
Posted by: Awoo
from Charleston, SC
[This review was collected as part of a promotion.] I should note that I'm coming from using a French press daily, and wanted something like this for my teen kids to use as they've started drinking coffee occasionally. I like that this makes a single cup of coffee, but I have to press the button 5 or 6 times in a row to get a full cup. I recognize that each time I press it, it's weaker and weaker, but that's fine with me since the coffee is so strong to start with. The direction booklet isn't clear on how I can get a carafe-sized portion made (which says would be 18 oz). Does that require a different sized pod than what came with the product? I don't know, and I can't seem to find these answers on the web. I'm worried about what the overall cost per cup of coffee will be by using this, and would love the option to use refillable pods. I really, really, really like the taste of the various coffees I've tried so far though. The rose gold finish I selected is really quite pretty on my counter as well. Overall I just wish the directions were more clear on how to brew the various sizes.
Pros: Convenient, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Worth the Money
on November 4, 2022
Posted by: AHop
from Firestone, CO
Bought this machine just shy of 18 months ago. It is not our primary coffee machine due to the cost of capsules, but used it for special occasions. It still looks brand new and over the last month started having issues reading the capsules. Would have to try several times, sometimes ruining the capsule. Now it has also begun to leak coffee from the bottom of the machine, not water, coffee. Fun while it lasted but I'm not from the disposable generation. For the price, this machine should last for years. Now I have capsules and no working machine. Total disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
2
Makes great coffee with lots of problems.
on November 4, 2022
Posted by: D
from New York
This machine made great coffee. But the issues I had with it were more trouble than it was worth. Not filling the cup all the way, leaking out of the bottom of the unit, red lights, orange lights and then finally it just never worked again. Idk, maybe I should have bought the one that was designed in 2014 instead of this newer one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
What!!!
on November 4, 2022
Posted by: Dan2
from Laurel ms 39440
[This review was collected as part of a promotion.] What was my express when that it comes to my great new awesomeness
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on November 4, 2022
Posted by: Coffe guy
from Colorado Springs CO
I bought this item last night. Was excited for the first cup out of the new machine the foam disappeared after 30 seconds to a minute. The coffe tasted completely watered down compared to my other vertuo machine. Bringing this back
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Overall Good Product
on November 4, 2022
Posted by: emily123
from Chicago
Have had this product for 2 years and overall I really enjoy it. However I dread the time when it comes to descale the machine because even when I follow the instructions perfectly it never works correctly! It is very frustrating. I also feel that the froth from this machine is not as good as compared to the VertuoPlus. Overall, I enjoy still using this for my coffee every day.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very posh!
on November 4, 2022
Posted by: CJ24
from Houston, TX
[This review was collected as part of a promotion.] This is the first Nespresso I have used so I am comparing it to a KCup machine and an espresso machine. I was excited to see those styles combined. The Vertuo Duo makes pretty good espresso. I’ve tried several of the variations in both single & double shot. It’s tasty and creates a nice frothy top. But for brewed coffee, it’s just ok. I’ve tried 4 different blends and none of them are remarkable. It doesn’t fill my daily brewed coffee needs and likely won’t get used daily.
It is however very lovely to look at and has a definite high end feel. It doesn’t take up much counter space which is awesome and it is easy to fill. I love that it removes the used pods for you and that you can easily dump the container when it’s full. You also download an app which links to your machine and gives you status updates. It is also how you order more pods.
I will order some more brewed coffee pods to see if I can find my perfect morning brew otherwise it will get used for mostly espresso on the weekends.
Pros: Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Water tank is too small, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA