Customer reviews from breville.com
Breville - Smart Oven Air Fryer - Black Stainless Steel
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
258
4 Stars
48
3 Stars
19
2 Stars
21
1 Star
20
87%of customers recommend this product.
(
280 out of
323)
Customer Reviews for Breville - Smart Oven Air Fryer - Black Stainless Steel
Customer Rating
2
beep alarm is ear-piercingly loud
on February 3, 2023
Posted by: woodland creature
This is update to previous review. I measured the sound level and the beeper is 94.6dB. That is power mower, smoke alarm level. Unnecessarily loud for a toaster oven. Get the Pro version instead where you can apparently adjust the volume because you cannot in this model. Every time you plug it is your ears will be assaulted by the extremely loud beeping.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 6, 2023
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Paint has bubbled
on September 6, 2023
Posted by: Feisal
The device works great but we just noticed the paint on the door trim has bubbled (we have the black color). We purchased this device end of December 2021 and it seems like numerous products made during pandemic have quality issues as we had issues with our Barista touch coating..
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 6, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Sea Salt Smart Oven Air Fryer
on June 10, 2025
Posted by: PDXgirl
I had really loved this air fryer up until a few weeks ago. I bought it 2 years ago in Sea Salt. It is so beautiful on the counter and works perfectly for my needs. But then over time, the white color started to yellow at the top of the door. Then that same area started to form little bubbles. Then finally a few weeks ago, the paint in that area start to chip and is now peeling off. It is really beautiful in all the different colors but not worth the price tag for this quality. Maybe just stick with the stainless steel option
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 11, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Wonderful Oven !
on December 30, 2019
Posted by: D.G
All works really great, we use the air fryer quit a lot.
Are there air fryer racks available for this model didn't see any under parts ?
Are there air fryer racks available for this model didn't see any under parts ?
Response from breville.comBy December 30, 2019
Please contact us directly and we can assist with your purchase.
Written by a customer while visiting breville.com
Customer Rating
2
question
on January 7, 2020
Posted by: julie k.
whenever used smoke and humidity out from the door to the monitor in the upper light side. i'm using three times.is this normal?
Response from breville.comBy January 7, 2020
Yes, condensation and steam, from the Smart Oven Air Fryer, depending on what is being cooked and the function being used, can be seen coming from around the door near the control panel.
Written by a customer while visiting breville.com
Posted by: Tom
Verified Purchase:Yes
Great oven. Especially for two people. There is a learning process for me. Adjusting temperature and time compared to our main gas oven.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
It's a good oven and air fryer BUT cleaning is a nightmare and tons of smoking
on September 1, 2021
Posted by: Ray
I've had this unit for about a year and a half now. It's a pretty unit however using it is very different than how it looks. Outside of simple functions like toasting some bread it is not very good at keeping substances within the unit. Whenever I airfry something that may be a bit juicy it would splatter everywhere and the smoke would start bringing the oils out. I have actually banished this unit from inside my house to be used out in the mudroom by the window with a vent. Even that sometimes is not enough.
Any grease or juices is near impossible to clean out. It will be oozing stuff from all it's crevices permanently. The door seal doesn't work very well at all either. There is burning discoloration to the left of the display between the door and screen. There's burning on discoloration on the lower corner of the door too.
Any grease or juices is near impossible to clean out. It will be oozing stuff from all it's crevices permanently. The door seal doesn't work very well at all either. There is burning discoloration to the left of the display between the door and screen. There's burning on discoloration on the lower corner of the door too.
Aside from smoking out your house and it leaking the steam/oil fluids all over the place. It cooks very well! That's why I kept the unit and compromised by banishing it nearly out of the house. I do dread having to clean the dang thing since it's so difficult to do so but boy does it make tasty air fried food.
Response from breville.comBy Consumer Support, September 1, 2021
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Timer does not pause when turning over food, checking for fineness or adding ingredients
on October 26, 2022
Posted by: Shopper 60
I bought this product on Oct 24, 2022 and used air fryer next day. I noticed that the timer does not pause when you are turning over food, checking for Dinesen’s or adding ingredients to. I have had the timer run out of time and had to restart the air fryer again which it had to go through the preheat cycle again while my food is sitting there to continue cooking. I find this very annoying. Is there something I’m missing to pause the timer? I had to add more time to tend the food then remember to set timer back again. Any suggestions? Maybe I will just use my portable air fryer which timer pauses when you open the door and restarts when you close it. Frustrated
Response from breville.comBy Consumer Support, October 27, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com