Customer reviews from breville.com
Breville - Smart Oven Air Fryer - Black Stainless Steel
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
258
4 Stars
48
3 Stars
19
2 Stars
21
1 Star
20
87%of customers recommend this product.
(
280 out of
323)
Customer Reviews for Breville - Smart Oven Air Fryer - Black Stainless Steel
Customer Rating
1
Broke After 9 Days THEN 25 Days Wait for Replacement
on July 30, 2022
Posted by: Unhappy Owner
Verified Purchase:Yes
I spent the money for their Smart Oven Air Fryer. 9 days after purchase, the machine shut down and refused to start again. I sent it back. Then waited 25 Days for my replacement. What's worse, if i didn't call and apply pressure, it could have been months.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 1, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Don't buy this product if you want an air fryer
on August 16, 2023
Posted by: elaine
The Smart Oven Air Fryer is just a toaster oven with more options but the air frying option doesn't really work. It has an air frying basket but you can't let anything drip out of the basket or any breading or bits of food fall off. The surfaces of the fryer cannot be cleaned well and will be scratched and ruined even with a non-scratch scrub sponge! I'm very disappointed with this gadget. Breville: please don't answer this message with your thanks and an apology saying that my comments will help you design better gadgets.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 17, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Chipping and blistering paint
on October 15, 2023
Posted by: Phillip
It is extremely disappointing that this product is not built to last. After less than a year of use, the paint is chipping and blistering off around the edges of the door. For such a high end brand and such an expensive unit, I would never have expected such an issue. The paint should simply be able to hold up to the temperature that the oven reaches. It is very sad.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 16, 2023
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
I took time to comparing this oven to other company’s ovens. This one was my preference. It is well made.
We use this oven everyday day. I am very happy with my purchase and recommend it highly. It is easy to use and when our weather is hot in our Texas summer, we don’t have to cut on the big one and our house stayed cooler. It heats up much faster than my big one and now I keep using it even in the colder weather. Our leftover pizza comes out nice and crispy and it only takes minutes. Cookies come out great and I so does my banana bread and other things we bake in it. Since it is also an air fryer we didn’t need to clutter our counter with other items. Love the crumbs tray, it pulls out for a quick cleanup.
We use this oven everyday day. I am very happy with my purchase and recommend it highly. It is easy to use and when our weather is hot in our Texas summer, we don’t have to cut on the big one and our house stayed cooler. It heats up much faster than my big one and now I keep using it even in the colder weather. Our leftover pizza comes out nice and crispy and it only takes minutes. Cookies come out great and I so does my banana bread and other things we bake in it. Since it is also an air fryer we didn’t need to clutter our counter with other items. Love the crumbs tray, it pulls out for a quick cleanup.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great substitute for regular oven in a small house
on February 19, 2021
Posted by: HunkaBurninLove
Verified Purchase:Yes
We had a regular Smart Oven that died after 8 years of 5 days a week use. The fan broke and then the over couldn't come up to temperature. We had to get another one because we use it so often.
I didn't calibrate my old Smart Oven. After a 10 minute preheat set at 450F, the new one was measured 441F using a Thermoworks thermometer. Use the Air Fryer function to make chicken wings and turned out well.
We use this over our oven because we have a small household. Can't live without it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Qle
Verified Purchase:Yes
Makes a buzzing electric noise. Breville says this is normal and will not do anything about it. I wish it can be returned!
Response from breville.comBy Consumer Support, October 20, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Worked well for about a year
on September 12, 2023
Posted by: Nikki
This was a Christmas gift for me in 2021 (it’s sept 2023 at the time of this review) and I LOVE IT. I have never been able to afford such a nice appliance, so being gifted one was a dream come true. I use this appliance almost daily because of how much I love it especially for the air fryer feature. However, in the past couple of weeks we noticed that the fan does not work anymore. So we’ve tried everything we can think of the clean it out, but I’m convinced that it’s an issue with the motor/ fan rather that debris being clogged in it because of how well we’ve cleaned it. With this being such an expensive appliance, I was thinking that it would last longer or have a longer warranty. However I just found that the warranty expires after 12 months and it’s been almost 20 months since we’ve gotten it so it looks like we will not be able to use it anymore. I also looked up YouTube videos to fix it, but it requires some advanced hardware that I don’t have access to. I am super bummed that this doesn’t work anymore , especially because we cannot replace it at this time because of financial hardship. However, this is the best appliance on the market and I still recommend! We definitely got a lot of use out of it while we could.
I would recommend this to a friend!
Response from breville.comBy Customer Service, September 13, 2023
We're sorry to hear about your experience with your appliance. The BOV860 actually has a 2-year warranty. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
This product can trip your circuit breakers
on December 12, 2023
Posted by: Jim mv
Verified Purchase:Yes
The sales person did not tell me that with Colorado construction code this unit would require a separate circuit
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 13, 2023
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com