Customer reviews from kitchenaid.com
KitchenAid - 27" Smart Built-In Single Wall Oven with Assisted Cook Cycles - Stainless Steel
Average customer rating
3.8
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
0
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for KitchenAid - 27" Smart Built-In Single Wall Oven with Assisted Cook Cycles - Stainless Steel
Customer Rating
5
More fun than work
on December 25, 2025
Posted by: Demanuba
from Teton Valley, Idaho
[This review was collected as part of a promotion.] I had a 20 year old KitchenAid Aid and my new one is so much easier to operate and control. Cookies were fun to bake instead of a chore. My only wish…I wish it came with suggested recipes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not liking the new know style at all!!
on December 9, 2025
Posted by: Bob6063
from Deer Creek Edmond
[This review was collected as part of a promotion.] We bought this just before Thanksgiving. Very disappointed in this unit. Convection does not work. Not even close to correct. The upper rack on Convection position consistently burned pies as the lower was not even half done. Did this on multiple attempts. The audible sound on timer and oven alerts is terrible. If you are not standing in front of oven about 12 to fifteen inches away you will not hear it. The knows are way too sensitive and seems to pass the desired setting and this happens forward and back and is frustrating. We are going to call support to see if we can get any resolve. On a good note it is a good looking oven if it were a picture on a wall. I'm going to give 2 stars only because the unit will bake.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven.
How to Improve Baking Performance in Your KitchenAid Oven
If you're not achieving the desired baking results, there are several steps you can take.
For optimal baking, consistent heat is vital. Preheating is Essential
Always let the oven fully preheat until the signal sounds. Placing food in a cold oven causes poor rise and uneven cooking. The standard preheat time to 350°F is 12-15 minutes. Always trust the oven's signal over a timer.
Bakeware Matters
Pan material dictates heat absorption and browning:
Light/Shiny Aluminum: Reflects heat for lighter, softer crusts (ideal for cookies, cakes).
Dark/Nonstick: Absorbs heat quickly, leading to darker, crisper crusts. Reduce temperature by 25°F (15°C) if using.
Glass/Ceramic: Retains heat effectively; can cause darker bottoms.
Size: Use the exact size specified in the recipe.
Airflow is Key
Obstructions create "hot spots" and uneven results.
Clearance: Ensure a minimum of 2 inches (5 cm) of open space around all sides of the pan(s) and the oven walls.
Multi-Pan: Pans must not touch each other or the oven walls. Minimize items for best results.
Correct Rack Position
Use a single rack whenever possible for balanced results.
Top: For broiling and crisp top crusts, use this position to get maximum heat from the upper element.
Center: This is the standard position for most baked goods (cakes, cookies, breads) as it offers the most balanced heat from the top and bottom elements.
Bottom: Use this for roasting large items or for getting crisp bottom crusts (e.g., deep-dish pies), as it concentrates heat from the lower element.
Multiple: If using more than one rack, distribute them evenly (e.g., Position 2 and 4). This may increase cooking time and require pan rotation, but helps maintain air circulation.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 870565
We look forward to speaking with you.
Christy T
How to Improve Baking Performance in Your KitchenAid Oven
If you're not achieving the desired baking results, there are several steps you can take.
For optimal baking, consistent heat is vital. Preheating is Essential
Always let the oven fully preheat until the signal sounds. Placing food in a cold oven causes poor rise and uneven cooking. The standard preheat time to 350°F is 12-15 minutes. Always trust the oven's signal over a timer.
Bakeware Matters
Pan material dictates heat absorption and browning:
Light/Shiny Aluminum: Reflects heat for lighter, softer crusts (ideal for cookies, cakes).
Dark/Nonstick: Absorbs heat quickly, leading to darker, crisper crusts. Reduce temperature by 25°F (15°C) if using.
Glass/Ceramic: Retains heat effectively; can cause darker bottoms.
Size: Use the exact size specified in the recipe.
Airflow is Key
Obstructions create "hot spots" and uneven results.
Clearance: Ensure a minimum of 2 inches (5 cm) of open space around all sides of the pan(s) and the oven walls.
Multi-Pan: Pans must not touch each other or the oven walls. Minimize items for best results.
Correct Rack Position
Use a single rack whenever possible for balanced results.
Top: For broiling and crisp top crusts, use this position to get maximum heat from the upper element.
Center: This is the standard position for most baked goods (cakes, cookies, breads) as it offers the most balanced heat from the top and bottom elements.
Bottom: Use this for roasting large items or for getting crisp bottom crusts (e.g., deep-dish pies), as it concentrates heat from the lower element.
Multiple: If using more than one rack, distribute them evenly (e.g., Position 2 and 4). This may increase cooking time and require pan rotation, but helps maintain air circulation.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 870565
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to use
on December 10, 2025
Posted by: jellis
from denver, co
[This review was collected as part of a promotion.] I've been using this for only a few weeks, but it seems to be easy to use for baking, convection and air frying.The instructions right on the oven are clear and easy to follow.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Quality Control is not good
on December 12, 2025
Posted by: Grumpy Grandpa
from Maryland
[This review was collected as part of a promotion.] Bought this oven for temperature consistency and better quality. Functionality of user program is ok, but needs much improvement to be really user friendly. WiFi is not good at all. Will not stay connected and if you get a power glitch, must go through the hole setup process again which is painful to say the least. Only lasted a week before we realized the mother board must be bad. Oven never cooked correctly and started being inconsistent in operation. Lights, oven going on and off by itself and control panel not working correctly. Turned off breaker for fear of a fire hazard. On the positive side this seems to be a well built and solid oven. Roller rack is awesome. Variable speed cooling fan is great. Not a lot of noise at all. Lighting is good, you can actually see how your food is cooking without opening the door. Soft close door has great functionality! The alarm is inaudible, needs a little refinement to the program and the display. Don’t like the cook prompt after you open then close the door. The cook time and separate timer is a little confusing because of the way it is separated. The knob integration with the touch screen is a no no. Just give them a job like lights and wake up menu with a temp adjustment while cooking and leave it at that. Over all this oven just needs a couple tweeks here and there and it will be awesome. The mechanicals are all there but the software organization is lacking. As it is now, all you will get is returns. We bought this in expectations of the Kitchenaid brand but are disappointed. The functionality control of operating this oven just isn’t there.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 15, 2025
Hello, thank you for your review.
We sincerely apologize for the concerns with connecting your Range and would like to look into this further for you.
Please feel free to reach out to our Connected Team directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST.
We look forward to speaking with you.
Christy T
We sincerely apologize for the concerns with connecting your Range and would like to look into this further for you.
Please feel free to reach out to our Connected Team directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST.
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing Oven
on December 24, 2025
Posted by: Charlie 44
from Prescott, Az
[This review was collected as part of a promotion.] I LOVE my new oven! I’ve spent the last three years dealing with a different brand that was a newly purchased oven. No more frustration! It maintains a true temperature while baking and I love the extending top rack !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good oven; NO SUPPORT
on December 27, 2025
Posted by: MicroMatt
from Tulsa, OK
[This review was collected as part of a promotion.] The oven is good quality, but the lack of support is awful. No owners manual. No walk through of the features by the retailer. Nothing worse than paying this amount of money and not knowing how to use it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com