Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
86
4 Stars
39
3 Stars
14
2 Stars
20
1 Star
29
62%of customers recommend this product.
(
72 out of
117)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
It does so many things
on November 13, 2025
Posted by: Weedrebb
from Oakland county, Michigan
I love this oven/microwave/air fryer/toaster+ device some things take a little longer to cook but it’s worth it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on November 13, 2025
Posted by: Estaticone
from Lemont, IL
[This review was collected as part of a promotion.] I bought this a month ago and could not be any happier with the features. So many more to learn!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on November 3, 2025
Posted by: Jay Mon
[This review was collected as part of a promotion.] This microwave works fine, but frankly, I liked the one we installed in 2018 better (which died). I preferred the larger internal dimensions. I wish they still had a handle instead of pushing a button to open. I do like that the turntable is gone. The audio feedback cues are kind of funky. Finally, the time display is too small.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Think twice
on October 31, 2025
Posted by: Mickey1969
I bought this microwave in april and in may they had to replace the fan now in october, they have to come out and replace something.Because none of the control buttons work... the exhaust fan is a little noisier than was described
Maybe you will have better luck.
Maybe you will have better luck.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 831574.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Functions well.
on October 31, 2025
Posted by: newhouse24
I picked this microwave for a new house installation. It has functioned as stated. I'm gradually using all of the cooking options. All of them have worked correctly. It's been in use for 15 months.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great machine
on October 28, 2025
Posted by: Robovin
from Northern Georgia
[This review was collected as part of a promotion.] Love it! It does so much, all in one machine. I’ve cooked and toasted and reheated and defrosted, all great. I have not used the air fryer function because there is no instruction booklet. Guess I’ll just have to work it out on my own. Anyway, except for that, I love the machine!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome LOOK
on October 27, 2025
Posted by: JeffQ
[This review was collected as part of a promotion.] Awesome unit Looks great and works even better Quiet and easy to use........
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, bad service
on October 17, 2025
Posted by: FrstrtdCust
from San Diego CA
A bad product with worse service.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 823544.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com