Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
26
63%of customers recommend this product.
(
70 out of
111)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
Awesome LOOK
on October 27, 2025
Posted by: JeffQ
[This review was collected as part of a promotion.] Awesome unit Looks great and works even better Quiet and easy to use........
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, bad service
on October 17, 2025
Posted by: FrstrtdCust
from San Diego CA
A bad product with worse service.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 823544.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Air fryer performance lacking
on October 14, 2025
Posted by: Sassy76
[This review was collected as part of a promotion.] The airfryer takes double the time of a regular stand alone airfryer- very disappointing as this was the reason of purchasing this microwave.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2025
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6428AFU1q
or http://spr.ly/6429AFU1S
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6420AFU1s .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/6421AFU1t or Direct Message on Instagram at http://spr.ly/6422AFU1Q.
When responding, please include your contact information and reference Case #821907.
We look forward to speaking with you
Marie Q
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6428AFU1q
or http://spr.ly/6429AFU1S
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6420AFU1s .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/6421AFU1t or Direct Message on Instagram at http://spr.ly/6422AFU1Q.
When responding, please include your contact information and reference Case #821907.
We look forward to speaking with you
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Some of them we can’t understand
on September 22, 2025
Posted by: Granny 69
[This review was collected as part of a promotion.] Why when we go away for a couple of days , and sometimes the clock goes off and date and says we have to re set , that only happens on microwave not stove
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Microwave review
on September 18, 2025
Posted by: TJ’s review
[This review was collected as part of a promotion.] It required a new level of learning in order to learn how to use this but it’s nice. I would have liked to have a recipe book to learn how to use the air fryer part of the microwave. A handle on the door would have been a nice touch.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
hard to use as no instructions
on September 17, 2025
Posted by: rob007
[This review was collected as part of a promotion.] There are no instructions of how to use properly.
.
.
Response from kitchenaid.comBy KitchenAid Team, September 17, 2025
Hello, Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6427ArHxT or Instagram http://spr.ly/6428ArHxp. When responding, please include your contact information and reference case #799686. For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
http://spr.ly/6429ArHxV
http://spr.ly/6420ArHxn
http://spr.ly/6421ArHxX
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Pretty to look at but confusing to use
on September 13, 2025
Posted by: Disappointing!!!
from Ohio
[This review was collected as part of a promotion.] It looks nice and seems to work fine. I do not find it user friendly. I would love a manual that actually explains each function or maybe some videos that show all of its capabilities. I would not recommend this product mainly bc of the limited access to information on how to use it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave Hood Combination is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AuB1X or Instagram http://spr.ly/6424AuB1k. When responding, please include your contact information and reference case #797570.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426AuB1w
http://spr.ly/6427AuB1b
http://spr.ly/6429AuB1d
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Microwave
on September 2, 2025
Posted by: Manuals
[This review was collected as part of a promotion.] We like our microwave but wish we had a manuals that came with the appliances we purchased. Don’t have the means to download the manuals. The microwave is complicated to operate so a manual in front of us would really be helpful. Could you please send us a manuals for the microwave, oven range and refrigerator we purchased.
Thank You
Thank You
Written by a customer while visiting kitchenaid.com