Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
26
63%of customers recommend this product.
(
70 out of
111)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
1
Terrible
on July 30, 2024
Posted by: Rebeka
from Oklahoma City, OK
This is a very expensive microwave to also be terrible. The air fry doesn't work at all. I was careful to make sure I was using the fry basket correctly since it also comes with a shelf and roaster pan. I was so excited to buy this. Full regret. Very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 1, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 570758.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing performance
on July 20, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Installation for this microwave is a bit complicated and it’s pretty heavy when taking it out of the box. The noise level is minimal and cooking performance is amazing. I love the way it looks and the performance capacity is great. Love love love this microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 16, 2024
Posted by: Leeleegolf
from Lake Worth, Florida
[This review was collected as part of a promotion.] This icrowave does not operate properly all the time. Powers off, does not illuminate the time brightly, not at all user friendly. First one I received was faulty and they replaced it but it still does not work properly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 564726.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Awful instructions on how to cook different items
on July 15, 2024
Posted by: FBinstructions
[This review was collected as part of a promotion.] Moved in on 6/26, still can't figure it out. You have plenty of instructions on how to take care of it, but no videos or suggestions on how to cook! I can read the suggestions as well as the next person, but so far toasting is a big FAIL. The fan is great though. Do you leave the pan in the bottom of the oven all the time? I've been taking it out. The oven barely fits a dinner plate. I really want this thing to work. Needs a turntable can I add one?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 564253.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far GREAT!
on June 30, 2024
Posted by: Mimi0106
from Charleston, SC
[This review was collected as part of a promotion.] We had this microwave delivered and installed about 3 weeks ago. LOVE the microwave function but haven't had a chance yet to use the air fryer or toaster oven. Cannot wait to try all the other functions and would like to review those in the future.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good So Far
on June 29, 2024
Posted by: Saxtoy
from Iowa
[This review was collected as part of a promotion.] I have not installed the unit yet. I have it on a bench being tested. The design is first rate, but this is a very heavy beast. I don't like the electric door. I suspect that will be the first thing to fail. Kitchenaid needs to mention in their advertising and online info that the unit only comes with mounting instructions. The user manual, warranty information, etc all have to downloaded from the website.
So far the features I have tested have all worked satisfactorily, except microwave popcorn leaves a large amount of unpopped kernels, probably because there is no moving turntable.
So far the features I have tested have all worked satisfactorily, except microwave popcorn leaves a large amount of unpopped kernels, probably because there is no moving turntable.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Overall great with one improvement recommendation.
on June 8, 2024
Posted by: Xraydrbob
from McFarland, WI
We purchased this microwave while it was on introductory sale. We find the unit easy to use and loaded with features The absence of a turntable enables us to utilize the entire bottom. The flush design is an an excellent feature, but the LED cooktop lighting needs to be angled toward the cooktop. It currently points to the cooktop control panel. Despite this oversight, I’d highly recommend it !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Air fryer feature
on June 7, 2024
Posted by: jenniferc466
[This review was collected as part of a promotion.] Stunning microwave! We are impressed with this product and how nice it looks too. You can use it for various things what we are more excited about it is the air fryer feature.
We received this product from Influenster for our honest review and we really love this product I’m sure it will be a great addition to your home.
We received this product from Influenster for our honest review and we really love this product I’m sure it will be a great addition to your home.
Written by a customer while visiting kitchenaid.com