Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.6
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
61
4 Stars
27
3 Stars
11
2 Stars
18
1 Star
25
49%of customers recommend this product.
(
38 out of
77)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
4
Beautiful but not practical
on January 31, 2026
Posted by: JayKay2026
from Miami, Florida
[This review was collected as part of a promotion.] I had my house renovated with upgraded electrical. This microwave frequently trips the circuit. I plugged it into a different socket on a different circuit, and it tripped it again. Also, there is no turntable and I find that I have to heat my items much longer than I had to with my 25 year old sharp 1200 watt microwave. The toasting feature takes way too long to toast two slices of bread. I haven't used the airfryer yet but I am not optimistic. It's a gorgeous microwave with a beautiful display but I would not buy this product again.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Big Mistake
on February 4, 2026
Posted by: Mr mann
from Memphis
This is 2nd Replacement…Takes 2 min. To warm a cup of coffee…There’s more…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 4, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Microwave, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke after a few months, parts STILL on backorder
on February 23, 2026
Posted by: MissOurMicrowave
[This review was collected as part of a promotion.] The worst experience I’ve had with a kitchen aid product by far. It’s clear we received a lemon. But the fact that parts for this product are on back order suggests ours isn’t the only one.
To be fair we also have a kitchen aid refrigerator and dishwasher and those appliances have had zero issues.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Power
on February 26, 2026
Posted by: CJ18
from Laredo Texas
[This review was collected as part of a promotion.] I bought this microwave in September and only had it for a few months and all of a sudden it’s stopped working and can’t get anyone to fix it
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Its a KitchenAid of course
on March 2, 2026
Posted by: Tony H
from Indiana
[This review was collected as part of a promotion.] We purchased a bundle package for our kitchen remodel. Fridge, oven, dishwasher, microwave and range hood. The multifunction microwave clears our counter space of a toaster and air fryer. Clean install and looks great. Works as expected
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disappointed
on March 7, 2026
Posted by: Jim OL
from Marshfield Ma
[This review was collected as part of a promotion.] I was very excited to buy and later use this mult-functional microwave. Unfortunately, the microwave function broke within a month of installation due to an electronic error which requires an electrical board or something to be replaced. It took a month for an approved technician to come and spend 5 minutes evaluating the issue coming to the same conclusion that I did after searching the internet on the error code. I explained that I would prefer a new microwave as opposed to a 1 month old repaired microwave and the feedback was “very unlikely…you can try the retailer but if you want the manufacturer to replace you will have to go through multiple repair attempts first”. Then he said that he would order the part and be in touch and we have not had an update in a week since. We have had to buy a cheap countertop microwave to get us by in the meantime as we have no idea when the microwave will be back in working order.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com