Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.6
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
64
4 Stars
29
3 Stars
12
2 Stars
19
1 Star
24
53%of customers recommend this product.
(
44 out of
83)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
2
Woks like a slow computer and randomly resets
on January 30, 2026
Posted by: tatata
from Denver
[This review was collected as part of a promotion.] It’s a great looking microwave but the touch sensitive buttons don’t respond immediately when touched until a second or two later. We’ve had it for a month and it’s randomly reset itself mid cook mode than once and it won’t let you do anything until you reset the date and time first.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 30, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910011.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910011.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful but not practical
on January 31, 2026
Posted by: JayKay2026
from Miami, Florida
[This review was collected as part of a promotion.] I had my house renovated with upgraded electrical. This microwave frequently trips the circuit. I plugged it into a different socket on a different circuit, and it tripped it again. Also, there is no turntable and I find that I have to heat my items much longer than I had to with my 25 year old sharp 1200 watt microwave. The toasting feature takes way too long to toast two slices of bread. I haven't used the airfryer yet but I am not optimistic. It's a gorgeous microwave with a beautiful display but I would not buy this product again.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Big Mistake
on February 4, 2026
Posted by: Mr mann
from Memphis
This is 2nd Replacement…Takes 2 min. To warm a cup of coffee…There’s more…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 4, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Microwave, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913007.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke after a few months, parts STILL on backorder
on February 23, 2026
Posted by: MissOurMicrowave
[This review was collected as part of a promotion.] The worst experience I’ve had with a kitchen aid product by far. It’s clear we received a lemon. But the fact that parts for this product are on back order suggests ours isn’t the only one.
To be fair we also have a kitchen aid refrigerator and dishwasher and those appliances have had zero issues.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 925123.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Power
on February 26, 2026
Posted by: CJ18
from Laredo Texas
[This review was collected as part of a promotion.] I bought this microwave in September and only had it for a few months and all of a sudden it’s stopped working and can’t get anyone to fix it
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6426hvsMi
Instagram: http://spr.ly/6428hvsMY
Live Chat: http://spr.ly/6429hvsMl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927638.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Its a KitchenAid of course
on March 2, 2026
Posted by: Tony H
from Indiana
[This review was collected as part of a promotion.] We purchased a bundle package for our kitchen remodel. Fridge, oven, dishwasher, microwave and range hood. The multifunction microwave clears our counter space of a toaster and air fryer. Clean install and looks great. Works as expected
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Two new microwaves died
on March 18, 2026
Posted by: Dawn's W
from Wilmington DE
[This review was collected as part of a promotion.] First new microwave malfunctioned and couldn't be repaired. Second new microwave died within a week. Love the look and features of this model. The problem may be installation instructions that say it is only recommended that the microwave is on a separate circuit. It is not required. Our electrician verified that the circuit is fine but it also powers the range. At our cost we we will have a separate line installed for the microwave after Whirlpool delivers a third microwave. At this moment we are scheduled for another service call and are waiting to see how Whirlpool handles this issue.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks great and works great, vent fan is awful
on March 20, 2026
Posted by: Cole P
[This review was collected as part of a promotion.] I got this to match the rest of my appliances, I don’t like microwave vent combos, but this was one of the only options. As a microwave it works great and heats quickly. I love all the different settings, although the menu makes it a little bit hard to navigate through them. It’s clunky and often slow. I’ve used to bake and broil and it works great even though it does get quite hot. The big downside is the fan. Especially when baking it runs constantly and it is so loud. Almost louder than a vacuum venting is also just not good, steam from the range below fog up the big screen. I have my in invented externally and it still does a terrible job of removing smoke and cooking fumes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com