Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.6
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
64
4 Stars
29
3 Stars
12
2 Stars
19
1 Star
24
53%of customers recommend this product.
(
44 out of
83)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
1
Horrible Warranty Experience
on December 17, 2025
Posted by: DCC1214
from Seattle Washington
Only had this appliance for 10 months and it just stopped working. Before it completely stopped working it had troubles losing power and connecting to WiFi. Had to manually change the clock a few times a week. When it completely stopped working we reached out to file a warranty claim. What a nightmare!! You sit on hold for at least an hour, they request for repair. We’ve had 5 service appointments to replace over 11 parts in the unit. The whole appliance has essentially been rebuilt a couple times in my kitchen. My cabinet has been disassembled for nearly 4 months. The repairmen said this is a requirement from Whirlpool before they will consider replacing the appliance. Appliance broke in August and it is now December and we have just been told it’s approved for replacement. Called whirlpool to schedule replacement and I’m being told a service call is pending and it will take 14 business days for any approval. The communication between the repair company, whirlpool and us is non existent. We’ve had to call whirlpool 3 times and wait over an hour each time to talk to anyone. Looks like I now get to wait 14 business days to never hear from anyone and will end up back on hold to find out if anything is approved. Because of this I refuse to buy any whirlpool product again. The warranty department is strategically designed to make you give up and just go buy a new unit. Very disappointing!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 880017
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Died after two uses
on December 19, 2025
Posted by: Pdub55
from Minneapolis, MN
[This review was collected as part of a promotion.] This microwave wa a lemon. Used it twice and the entire unit died. No display, no fan , no controls, nothing. Has had two techs out to repair and couldn’t make it work. We’re now waiting for a replacement to arrive and be reinstalled.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 19, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 882361
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome appliance!
on January 10, 2026
Posted by: My new favorite!!
[This review was collected as part of a promotion.] We replaced all of our appliances with a long-awaited kitchen remodel. This microwave/combo is great. We haven’t used all of the extras yet but we will soon. Love the features and functionality — very pleased with this choice!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek microwave!
on December 28, 2025
Posted by: Helmet
from Burnsville, MN
[This review was collected as part of a promotion.] I am 100% enjoying this new microwave! The matte black is beautiful. I have not tried all of the settings yet but am looking forward to baking and air frying. Also, I love that there is not a handle. Makes it look so much nicer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love all the features, looks great in my kitchen t
on January 7, 2026
Posted by: Doberman
from Glen Burnie, Md
[This review was collected as part of a promotion.] Used it at a Christmas Party to bake rolls in, and they came out perfect
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Does nothing well
on January 11, 2026
Posted by: Jaxxson
from Bellevue, WA
Has all the great features - but nothing well. Takes extra time to do anything. Zero manual besides the install manual, which I find crazy. I have had this for 1.5 years and keep thinking I will find a manual to help make it function better. I know- wishful thinking.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 14, 2026
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your XXXX, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #899826
For your convenience, we have included a link to the Control Guide and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11646004-revA.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11689505-revB.pdf
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your XXXX, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #899826
For your convenience, we have included a link to the Control Guide and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11646004-revA.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11689505-revB.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Combination air fryer and microwave with a great
on January 23, 2026
Posted by: JazzyJeff1
from Charlotte,Nc
[This review was collected as part of a promotion.] Came with the new home and we love it. It looks great and easy to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke less than a week after purchase...
on January 27, 2026
Posted by: Charles Alexander
from Arlington, VA
I haven't had a microwave for two months after this broke less than one week after I purchased. Whirlpool is dragging their feet here on the warranty. Takes an hour to connect to a representative and they can't source parts to repair and won't replace. A joke of a product... I can't believe this is legal.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 28, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907173.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #907173.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com