Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
86
4 Stars
39
3 Stars
14
2 Stars
20
1 Star
29
62%of customers recommend this product.
(
72 out of
117)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
2
New gov. regulations? or malfunctions?
on January 3, 2025
Posted by: kathy0085
from Franklin, KY
[This review was collected as part of a promotion.] We are having problem with the popcorn setting, not popping the entire bag of popcorn. We have a potato bag to cook the potatoes faster and mistered, it burned the bag while cooking the potatoes? It also cooks/reheat slower than my previous microwave.
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 651760.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Happy
on December 30, 2024
Posted by: Bird95
[This review was collected as part of a promotion.] 3 month ownership now, works great, wish for a easy manual though because it can do so much. Great baking function! Fast (lower the temp about 25° and shorten your bake time). Like the light feature and vents (no outside venting needed). Blows out the top but does not heat up cabinet space above
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Friends are jealous
on December 23, 2024
Posted by: Barbquilt
[This review was collected as part of a promotion.] I bought this microwave. I am impressed with all the features. It’s not only a microwave. Air fryer toaster. Absolutely the best microwave I’ve ever bought.
My friends are jealous of all the features this microwave has.
My friends are jealous of all the features this microwave has.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Learning new oven
on December 20, 2024
Posted by: SandyTnt
from Kansas
[This review was collected as part of a promotion.] Hard to install. Good looking. Microwave works slower than my last one. Bake cooks hotter than expected. Prompts work well for programming. Like bottom tray for cleaning. Ap feature is unnecessary. Still learning how to use it effectively.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Just what we wanted
on December 5, 2024
Posted by: Paul66.8
from Missouri
[This review was collected as part of a promotion.] We wanted something that would eliminate the need for multiple small appliances. This one does that and more. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good luck
on December 4, 2024
Posted by: Tstone
[This review was collected as part of a promotion.] I love it. But I have been waiting for the manual since November 11. It has a lot of features I’d love to learn how to use. But without the manual, it’s kinda hard.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
To difficult
on November 24, 2024
Posted by: Mannie83
from Ca
[This review was collected as part of a promotion.] Not crazy about this microwave no instructions nothing on utobe snout how to use features
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629984.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202406/control-guide-w11689505-revB.pdf
https://www.kitchenaid.com/content/dam/global/documents/202308/quick-start-guide-w11640274-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202401/owners-manual-w11688932-revA.pdf
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629984.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202406/control-guide-w11689505-revB.pdf
https://www.kitchenaid.com/content/dam/global/documents/202308/quick-start-guide-w11640274-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202401/owners-manual-w11688932-revA.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mixed Review
on November 22, 2024
Posted by: MikeJKB
from La Center, WA
I’ve had this microwave for several months and also have had the random power off message with no other electrical devices in my home indicating power off. Great looking microwave with many features but the removable rack does limit space and it’s not adjustable. Hopefully now that I hooked it up to WiFi it can reset the clock/date itself after its monthly power loss.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com