Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
26
63%of customers recommend this product.
(
70 out of
111)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
2
To difficult
on November 24, 2024
Posted by: Mannie83
from Ca
[This review was collected as part of a promotion.] Not crazy about this microwave no instructions nothing on utobe snout how to use features
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 26, 2024
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629984.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202406/control-guide-w11689505-revB.pdf
https://www.kitchenaid.com/content/dam/global/documents/202308/quick-start-guide-w11640274-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202401/owners-manual-w11688932-revA.pdf
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629984.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202406/control-guide-w11689505-revB.pdf
https://www.kitchenaid.com/content/dam/global/documents/202308/quick-start-guide-w11640274-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202401/owners-manual-w11688932-revA.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mixed Review
on November 22, 2024
Posted by: MikeJKB
from La Center, WA
I’ve had this microwave for several months and also have had the random power off message with no other electrical devices in my home indicating power off. Great looking microwave with many features but the removable rack does limit space and it’s not adjustable. Hopefully now that I hooked it up to WiFi it can reset the clock/date itself after its monthly power loss.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great looking and great features!
on November 7, 2024
Posted by: Kardro
from Fort Wayne, Indiana
[This review was collected as part of a promotion.] I bought my new flush-mount microwave a few weeks ago and love it! It’s not as deep and does not have a turntable but I haven’t missed it at all. The air fryer feature is awesome. Food comes out evenly cooked and moist. It did not come with an instruction guide but there is a handy chart on the inside that guides you through the level and rack you should be using. I do need a little more detail on cleaning, etc. so I will see if I can find instructions online. It’s pretty intuitive and it does walk you through the steps depending on the feature being used. It also sends you text alerts when the food is finished. Couldn’t be happier with this microwave.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very nice microwave
on November 1, 2024
Posted by: TheWallys
from Tucson AZ
[This review was collected as part of a promotion.] I love this, it looks so sleek being cabinet depth and has plenty of room in it. Controls are easy to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks Sharp, Cooks Well, Exhaust Fan Needs Help
on October 29, 2024
Posted by: JamesAt16
[This review was collected as part of a promotion.] Looks sharp when installed flush with cabinets, and heats well for a multi-function microwave. However, the exhaust fan blows all the grease from the range directly onto cabinets above. If you cook daily, plan on cleaning the cabinets once a week, or more, to avoid damaging them.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not used for
on October 28, 2024
Posted by: Dragracinggirl
[This review was collected as part of a promotion.] It is not a very user friendly appliance. Also had a terrible time finding a user manual. I am sure I will like it more as I figure it out
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Excited to learn about this product!
on October 26, 2024
Posted by: Mosley family
from Dallas, Tx
[This review was collected as part of a promotion.] Brought about a month ago still trying to learn all the features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Piece of garbage
on October 22, 2024
Posted by: annoyed365
this broke 2 weeks after installation. Been chasing kitchenaid for 6 months for a replacement and and am getting the run around. Stay away!!!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 24, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421qNVe1 or Direct Message on Instagram at http://spr.ly/6422qNVeG. When responding please include your contact information and reference Case #612200.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com