Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
59
4 Stars
26
3 Stars
11
2 Stars
16
1 Star
21
51%of customers recommend this product.
(
36 out of
70)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
Great machine
on October 28, 2025
Posted by: Robovin
from Northern Georgia
[This review was collected as part of a promotion.] Love it! It does so much, all in one machine. I’ve cooked and toasted and reheated and defrosted, all great. I have not used the air fryer function because there is no instruction booklet. Guess I’ll just have to work it out on my own. Anyway, except for that, I love the machine!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Think twice
on October 31, 2025
Posted by: Mickey1969
I bought this microwave in april and in may they had to replace the fan now in october, they have to come out and replace something.Because none of the control buttons work... the exhaust fan is a little noisier than was described
Maybe you will have better luck.
Maybe you will have better luck.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 831574.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on November 3, 2025
Posted by: Jay Mon
[This review was collected as part of a promotion.] This microwave works fine, but frankly, I liked the one we installed in 2018 better (which died). I preferred the larger internal dimensions. I wish they still had a handle instead of pushing a button to open. I do like that the turntable is gone. The audio feedback cues are kind of funky. Finally, the time display is too small.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on November 13, 2025
Posted by: Estaticone
from Lemont, IL
[This review was collected as part of a promotion.] I bought this a month ago and could not be any happier with the features. So many more to learn!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It does so many things
on November 13, 2025
Posted by: Weedrebb
from Oakland county, Michigan
I love this oven/microwave/air fryer/toaster+ device some things take a little longer to cook but it’s worth it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Microwave
on November 27, 2025
Posted by: Rolling13
from Chantilly
[This review was collected as part of a promotion.] Love the microwave because of all the features..,can do everything my oven can do.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pinkeye
on December 2, 2025
Posted by: Pinkeye
from Massachusetts
[This review was collected as part of a promotion.] Best feature is the push button door opener. Our previous microwave’s top left hinge failed due to constant downward outward strain.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible Warranty Experience
on December 17, 2025
Posted by: DCC1214
from Seattle Washington
Only had this appliance for 10 months and it just stopped working. Before it completely stopped working it had troubles losing power and connecting to WiFi. Had to manually change the clock a few times a week. When it completely stopped working we reached out to file a warranty claim. What a nightmare!! You sit on hold for at least an hour, they request for repair. We’ve had 5 service appointments to replace over 11 parts in the unit. The whole appliance has essentially been rebuilt a couple times in my kitchen. My cabinet has been disassembled for nearly 4 months. The repairmen said this is a requirement from Whirlpool before they will consider replacing the appliance. Appliance broke in August and it is now December and we have just been told it’s approved for replacement. Called whirlpool to schedule replacement and I’m being told a service call is pending and it will take 14 business days for any approval. The communication between the repair company, whirlpool and us is non existent. We’ve had to call whirlpool 3 times and wait over an hour each time to talk to anyone. Looks like I now get to wait 14 business days to never hear from anyone and will end up back on hold to find out if anything is approved. Because of this I refuse to buy any whirlpool product again. The warranty department is strategically designed to make you give up and just go buy a new unit. Very disappointing!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 17, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 880017
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com