Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
56
4 Stars
26
3 Stars
11
2 Stars
15
1 Star
19
52%of customers recommend this product.
(
34 out of
65)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
Microwave
on September 2, 2025
Posted by: Manuals
[This review was collected as part of a promotion.] We like our microwave but wish we had a manuals that came with the appliances we purchased. Don’t have the means to download the manuals. The microwave is complicated to operate so a manual in front of us would really be helpful. Could you please send us a manuals for the microwave, oven range and refrigerator we purchased.
Thank You
Thank You
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Microwave review
on September 18, 2025
Posted by: TJ’s review
[This review was collected as part of a promotion.] It required a new level of learning in order to learn how to use this but it’s nice. I would have liked to have a recipe book to learn how to use the air fryer part of the microwave. A handle on the door would have been a nice touch.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Some of them we can’t understand
on September 22, 2025
Posted by: Granny 69
[This review was collected as part of a promotion.] Why when we go away for a couple of days , and sometimes the clock goes off and date and says we have to re set , that only happens on microwave not stove
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Air fryer performance lacking
on October 14, 2025
Posted by: Sassy76
[This review was collected as part of a promotion.] The airfryer takes double the time of a regular stand alone airfryer- very disappointing as this was the reason of purchasing this microwave.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2025
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6428AFU1q
or http://spr.ly/6429AFU1S
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6420AFU1s .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/6421AFU1t or Direct Message on Instagram at http://spr.ly/6422AFU1Q.
When responding, please include your contact information and reference Case #821907.
We look forward to speaking with you
Marie Q
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6428AFU1q
or http://spr.ly/6429AFU1S
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/6420AFU1s .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/6421AFU1t or Direct Message on Instagram at http://spr.ly/6422AFU1Q.
When responding, please include your contact information and reference Case #821907.
We look forward to speaking with you
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, bad service
on October 17, 2025
Posted by: FrstrtdCust
from San Diego CA
A bad product with worse service.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
From the very first day we got it, it has many problems. Makes occasional grinding noise, the fan keeps on for 15 min even if the microwave runs for 5s. The microwave occasionally fails saying "power to your appliance was lost ...". The microwave takes forever to heat food.
The service from KitchenAid is horrible, the replaced multiple parts, but problem persists, and keep sending technicians again and again without resolution.
Would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 823544.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome LOOK
on October 27, 2025
Posted by: JeffQ
[This review was collected as part of a promotion.] Awesome unit Looks great and works even better Quiet and easy to use........
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great machine
on October 28, 2025
Posted by: Robovin
from Northern Georgia
[This review was collected as part of a promotion.] Love it! It does so much, all in one machine. I’ve cooked and toasted and reheated and defrosted, all great. I have not used the air fryer function because there is no instruction booklet. Guess I’ll just have to work it out on my own. Anyway, except for that, I love the machine!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Functions well.
on October 31, 2025
Posted by: newhouse24
I picked this microwave for a new house installation. It has functioned as stated. I'm gradually using all of the cooking options. All of them have worked correctly. It's been in use for 15 months.
Written by a customer while visiting kitchenaid.com