Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
27
62%of customers recommend this product.
(
70 out of
112)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
1
No part to repair; under warranty
on February 4, 2025
Posted by: Khristine
from Colorado Springs, CO
[This review was collected as part of a promotion.] We bought the new microwave in May 2024. It broke in December 2024. It is still under warranty but the local appliance repair that KitchenAid contracts for service has said the part is backordered. Its been over a month with no microwave. KitchenAid is not helping get the part.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669577.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
All the features!
on January 26, 2025
Posted by: Charlotte's Sherman
from Madison WI
[This review was collected as part of a promotion.] I'm writing this review a bit prematurely because I'm still figuring out all of the features. I didn't realize this "microwave" had the features it did. It is GREAT! Once I master it, I know I'll use more and more. It is a strikingly beautiful design above my Kitchen Aid oven. I've received many compliments. Excited to try more.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pleased
on January 25, 2025
Posted by: RoverRob
from Twin Cities, Minnesota
[This review was collected as part of a promotion.] We've been using this new microwave for several weeks now and are generally pleased.
Didn't like being pushed to download apps and connect it as a smart device as we will never use it that way. Maybe I could have avoided the app but doing so presents its own hassles. Also wished instructions were more specific on how to cook bacon & disappointed that settings only offer maximum of 6 slices to be cooked at at time.
We do like the well lit display panel and the fact that it serves as an Air Fryer too but haven't had occasion to put that to the test yet.
Didn't like being pushed to download apps and connect it as a smart device as we will never use it that way. Maybe I could have avoided the app but doing so presents its own hassles. Also wished instructions were more specific on how to cook bacon & disappointed that settings only offer maximum of 6 slices to be cooked at at time.
We do like the well lit display panel and the fact that it serves as an Air Fryer too but haven't had occasion to put that to the test yet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
WISH I HAD CHOSEN SOMETHING DIFFERENT
on January 25, 2025
Posted by: Ckaye
[This review was collected as part of a promotion.] I like that it has variable cooking methods, and the aesthetics are very pleasing, however, sometimes the place with more options are not so good with those options. If there is only one or two, they are usually better. In this case, it seems to bake and toast okay but it takes forever to defrost and microwave anything. And the noise the fan makes when it is cooling off after using it for a length of time is quite annoying. I realize it serves a purpose but we have to leave the door open to cool it off because the noise is unbearable.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
They should have not even included a microwave in
on January 22, 2025
Posted by: nananananana
They should have not even included a microwave in this! It does not work well at all. I wish I would have known this before buying it but I didn't. The sales person told me how great it was.. it's not.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 27, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 661766.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Simply Amazing
on January 20, 2025
Posted by: DGMG
from Pittsboro IN
[This review was collected as part of a promotion.] Our favorite part(s) about this microwave is all that we can do with it. We love how it toasts bread, how it air fries french fries and how well it bakes our small pizzas. It does everything so very well, it has become our go to appliance for almost all things cooking.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not entirely happy with my purchase.
on January 18, 2025
Posted by: xyz65
[This review was collected as part of a promotion.] we are having a hard time figuring out how to use all of the features and it would be nice to have an instruction manual of some kind. I have not found anything on line that helps.
Cleaning the front screen is a pain. when I wipe it it sets off all kinds of things.
You have to download an app to set the clock!!! That is ridiculous!
Cleaning the front screen is a pain. when I wipe it it sets off all kinds of things.
You have to download an app to set the clock!!! That is ridiculous!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Super nice!
on January 17, 2025
Posted by: Chocolate is the best!
from North Carolina
[This review was collected as part of a promotion.] I have had this microwave about 2 months. I love it, still learning about it !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com