Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
26
63%of customers recommend this product.
(
70 out of
111)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
4
Great features/no instructions on how to use them!
on March 18, 2025
Posted by: debonline
[This review was collected as part of a promotion.] Looks great and has many features, but unfortunately does not come with any instructions on how to use all these wonderful features! Took us quite a while just to figure out how to set the time and date. The manual that comes with it is all about how to install it. Couldn't even find anything useful online for this model or by calling the service number. Really! For the amount we paid for this multi-feature microwave I expected some information/helpful tips on how to use its many features. So I'm deducting one star because as nice at it looks, so far we're still using it as a basic microwave. :(
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on March 8, 2025
Posted by: MPatil
from VA
[This review was collected as part of a promotion.] We bought it last month and enjoying the features. All options are in one unit. This is the best purchase we made.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 7, 2025
Posted by: carlson
from West Grove, PA
[This review was collected as part of a promotion.] It has taken a bit to get use to, but the functionality is nice. Although the air fryer, toaster and microwave do not work as well as the individual appliances work. I don't feel like the microwave has much power.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on March 3, 2025
Posted by: Airwave
[This review was collected as part of a promotion.] This microwave is fantastic. All of the features work great !
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not very satisfied to this point
on February 24, 2025
Posted by: Expensive and confusing
from Halfmoon NY
[This review was collected as part of a promotion.] I bought this for my wife for Christmas, and I am so far not very impressed with its quality or functionality. the install was tough with weak instructions. The owners manual is weak with little help as to how to use it, and the features difficult to understand and use. I have not had time to dig into the online guidance
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Reliability is not there.
on February 18, 2025
Posted by: Randall T
[This review was collected as part of a promotion.] Control board has gone out after 6 months. Not in stock and waiting now.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 681053.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
A nice modern look!
on February 4, 2025
Posted by: MeMta
from Naples, FL
[This review was collected as part of a promotion.] I bought this couple of months ago and like most of the features. Setting the time and date becomes difficult…
Would be much better if it had a separate icon for that feature. The looks of the unit is great. Love that it is flush with my cabinets and nice feature not having a turn table. Would definitely recommend!
Would be much better if it had a separate icon for that feature. The looks of the unit is great. Love that it is flush with my cabinets and nice feature not having a turn table. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No part to repair; under warranty
on February 4, 2025
Posted by: Khristine
from Colorado Springs, CO
[This review was collected as part of a promotion.] We bought the new microwave in May 2024. It broke in December 2024. It is still under warranty but the local appliance repair that KitchenAid contracts for service has said the part is backordered. Its been over a month with no microwave. KitchenAid is not helping get the part.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669577.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com