Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
27
62%of customers recommend this product.
(
70 out of
112)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
2
Not impressed
on April 23, 2025
Posted by: Rhoda24
[This review was collected as part of a promotion.] Microwave is not very powerful. Bake feature is difficult to use and does not seem to heat evenly because burning occurs on top. Clock constantly goes off for no apparent reason and is difficult to set. It took 4 people to set the time initially. It would be nice to receive a Users Manual but of course I have to obtain that myself on line.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 24, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 712756.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not worth the price
on April 16, 2025
Posted by: Jjjjjjjnnnn
[This review was collected as part of a promotion.] Low powered and difficult to keep clean. There are much better options out there. Build quality isn’t the best.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 709727.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love Hate
on April 15, 2025
Posted by: Tooblueyes
from Channelview Texas
[This review was collected as part of a promotion.] Microwave is under powered and air fryer has hot spots where one side will burn while the other is under cooked , have to rotate food halfway thru cooking
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on April 7, 2025
Posted by: Our Microwave
[This review was collected as part of a promotion.] We bought this a month or so ago, I love this Kitchenaid microwave. Love all the features.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
I really wanted to love this unit...
on April 5, 2025
Posted by: terribearblue
[This review was collected as part of a promotion.] I bought this a couple months ago because our old microwave stopped working. It's true what other reviewers are saying: There are definitely hot and cold spots in microwaved food, I'm sure because of the unit not having a turntable. When I heat a cup of tea, I used to set my old microwave to one minute twenty seconds. Now in order to get the same hot cup of tea I have to set it for two minutes. We chose this combo unit because we are short of countertop space and wanted to get rid of our air fryer that takes so much space. The microwave does do a great job on air fryer wings. Next, I used it to bake cookies to try the oven mode out. Some of the cookies were very dark, even black around the edges and bottom, while other cookies were barely done. I don't think I'll use it for baking cookies anymore. In general, I wouldn't buy this again. We considered when buying it, when we move, we would take it with us because it was fairly expensive, compared to basic over-the-stove microwaves. We decided we will be leaving it with this townhouse when we sell. Not impressed at all. What a disappointment.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Buy something else
on April 2, 2025
Posted by: Tim133
[This review was collected as part of a promotion.] Microwave hardly works. Have scheduled service twice and no one showed up. This 900 dollar wall ornament won’t even cook a bag of popcorn.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 703441.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Does too many things, none of them well!
on April 1, 2025
Posted by: Thuup
[This review was collected as part of a promotion.] It’s cumbersome to use. There are no operating instructions that I can find. The microwave function take much longer then my old cheap one. Generally a disappointment!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Built in microwave
on April 1, 2025
Posted by: Shirl1543
[This review was collected as part of a promotion.] Overall the microwave works well so far. Have only used it for re-heating.
Written by a customer while visiting kitchenaid.com