Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
59
4 Stars
26
3 Stars
11
2 Stars
16
1 Star
21
51%of customers recommend this product.
(
36 out of
70)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
2
Does too many things, none of them well!
on April 1, 2025
Posted by: Thuup
[This review was collected as part of a promotion.] It’s cumbersome to use. There are no operating instructions that I can find. The microwave function take much longer then my old cheap one. Generally a disappointment!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love Hate
on April 15, 2025
Posted by: Tooblueyes
from Channelview Texas
[This review was collected as part of a promotion.] Microwave is under powered and air fryer has hot spots where one side will burn while the other is under cooked , have to rotate food halfway thru cooking
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not worth the price
on April 16, 2025
Posted by: Jjjjjjjnnnn
[This review was collected as part of a promotion.] Low powered and difficult to keep clean. There are much better options out there. Build quality isn’t the best.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 709727.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not impressed
on April 23, 2025
Posted by: Rhoda24
[This review was collected as part of a promotion.] Microwave is not very powerful. Bake feature is difficult to use and does not seem to heat evenly because burning occurs on top. Clock constantly goes off for no apparent reason and is difficult to set. It took 4 people to set the time initially. It would be nice to receive a Users Manual but of course I have to obtain that myself on line.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 24, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 712756.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Fell in love and then out of love!
on May 9, 2025
Posted by: Dana G
from Florida
[This review was collected as part of a promotion.] We paid for an upgrade to our builders package for this microwave (along with a KitchenAid fridge and dishwasher). I have always wanted to own Kitchen Aid appliances and was so excited. I wanted to love this multipurpose microwave, air fryer, oven, toaster. It is sleek and modern looking and in theory can eliminate almost all of your counter top appliances. Unfortunately, I have fallen out of love due to the constant loud venting after use. Using the oven or airfryer feature causes the unit to loudly vent after use for over an hour with no way to turn off the vent so forget trying to watch a movie after using any feature other than the microwave. The microwave also takes longer than any other microwave I’ve ever owned to reheat or cook or even pop a bag of popcorn. There is also no way to wipe down/clean the front door without activating the touch buttons. There should be a button to disable the touch screen for cleaning. I will be reluctantly keeping the unit but would not purchase it again or recommend it to anyone else. I’m sure KitchenAid makes other great appliances but this one missed the mark.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 720893.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
instructions
on May 31, 2025
Posted by: Treewoman
[This review was collected as part of a promotion.] I would have liked a full set of instructions on how to use. There is so much to this microwave and I only use two things on it. Just not enough information with the oven.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Underperformance Space Holder
on June 6, 2025
Posted by: All in One
from Alabama
I purchased 2024. I like the look, design and high-tech figures. I'm given is a 1 star because the quality of heating, and cooking of ALL figures (microwave, air fryer, conventional oven is very poof. It takes over 5 minutes to heat the smallest portion in the microwave, the air fryer and conventional oven either over cook, burn or under cook. I wanted an all in 1 functional appliance and I got an underperforming space holder instead that's not worth the price.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 734741.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Reset power Issue
on June 19, 2025
Posted by: H Mannino
from Hershey Pa
It’s sleek but the container error message of “ BACK
Power to your appliance was lost. You may need to check on your food in your appliance. Press CONFIRM to set time and date.” is super annoying. Fan is also quite load. Happy with the features just wish it wouldn’t just “reset” whenever it wanted. Shouldn’t happen with such an expensive appliance. Not sure how it gets through quality
Power to your appliance was lost. You may need to check on your food in your appliance. Press CONFIRM to set time and date.” is super annoying. Fan is also quite load. Happy with the features just wish it wouldn’t just “reset” whenever it wanted. Shouldn’t happen with such an expensive appliance. Not sure how it gets through quality
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com