Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
86
4 Stars
39
3 Stars
14
2 Stars
20
1 Star
29
62%of customers recommend this product.
(
72 out of
117)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
Perfect choice for over the range microwave
on August 23, 2025
Posted by: Wag53
from Dallas, TX
[This review was collected as part of a promotion.] We bought this as a replacement for our old KitchenAid microwave, which died after 14 years of service. We made the right choice! Great features include the Air Fry, Toast, and Bake options, and all the racks as well. I like the new, softer tone when items are done cooking. The old one sounded like the backup alert on a truck. The exhaust fan is much quieter than the old one. The LED lights over the range are brighter too. Also, no more revolving turntable.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Highly Recommend
on August 15, 2025
Posted by: Unothat
[This review was collected as part of a promotion.] It is easy to use.
Clear instructions programmed in.
Clear instructions programmed in.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Air Fryer and No Turntable
on August 5, 2025
Posted by: Fossilnerd
from Tampa, FL
[This review was collected as part of a promotion.] I have had for a couple months. Love the Air Fryer mode. We have our microwave venting outside so there is no odor in the house while using. So many features to this microwave and I’m still learning everything it can do. Best is the lack of turntable Glad to not deal with that anymore. It is counter depth which makes for a much better look in your kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks better than it performs as a microwave!
on July 25, 2025
Posted by: Slay1969
from Missouri
[This review was collected as part of a promotion.] I purchased this excited to have a microwave/ airfryer combo. The microwave seems SO under powered for a microwave. 4-5 min to get milk hot for hot chocolate is ridiculous. It warms things up but WAY longer than the old microwaves. The airfryer works great. The microwave came w a startup instructions but that’s it. Super hard to find the instructions (not manual for installing). It’s a great looking machine but if you want mostly for a microwave I would definitely stay away from it:(
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great Features but under performs!
on July 19, 2025
Posted by: Gkinsey
from Gambrills, MD
[This review was collected as part of a promotion.] I like the look and all the features but I feel like it doesn’t perform like a normal toaster, microwave, and air fryer. Foods appear to take longer to heat up, toast, or air fry which is disappointing for the price!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 754228.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Uneven cooking
on July 19, 2025
Posted by: Jerry1
[This review was collected as part of a promotion.] The microwave cooks very unevenly. One side of food is done, the other side is burnt. I plan to return it.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 753925.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on July 17, 2025
Posted by: gen58
from MO
[This review was collected as part of a promotion.] Purchased this KitchenAid microwave recently. Happy with the sleek design and many great features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features needs better manual
on July 16, 2025
Posted by: Bill 628
[This review was collected as part of a promotion.] Had the microwave installed in a new home build. This microwave has a lot of features. The problem is the manual does not provide the necessary information to properly use it. I could not find a video on KitchenAid website to assist in using it. So we are learning by trial and error. With that said, we think we bought an excellent microwave that we will use for years.
I would like to thank Mike Orlando of Slyman Brothers in St Louis for all of the support he has given us in our purchases of a complete KitchenAid kitchen. You could not ask anyone to provide better support than Mike.
I would like to thank Mike Orlando of Slyman Brothers in St Louis for all of the support he has given us in our purchases of a complete KitchenAid kitchen. You could not ask anyone to provide better support than Mike.
Written by a customer while visiting kitchenaid.com