Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Average customer rating
3.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
85
4 Stars
38
3 Stars
13
2 Stars
20
1 Star
26
63%of customers recommend this product.
(
70 out of
111)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Flush Built-In Design - Black Ore
Customer Rating
5
Great Features
on July 17, 2025
Posted by: gen58
from MO
[This review was collected as part of a promotion.] Purchased this KitchenAid microwave recently. Happy with the sleek design and many great features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features needs better manual
on July 16, 2025
Posted by: Bill 628
[This review was collected as part of a promotion.] Had the microwave installed in a new home build. This microwave has a lot of features. The problem is the manual does not provide the necessary information to properly use it. I could not find a video on KitchenAid website to assist in using it. So we are learning by trial and error. With that said, we think we bought an excellent microwave that we will use for years.
I would like to thank Mike Orlando of Slyman Brothers in St Louis for all of the support he has given us in our purchases of a complete KitchenAid kitchen. You could not ask anyone to provide better support than Mike.
I would like to thank Mike Orlando of Slyman Brothers in St Louis for all of the support he has given us in our purchases of a complete KitchenAid kitchen. You could not ask anyone to provide better support than Mike.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on July 10, 2025
Posted by: BWeb
from Lincoln NE
[This review was collected as part of a promotion.] I love some parts of it and have trouble with other parts. It likes to go offline when you in the middle of cooking something & you have to reset the date, time, and whatever you were cooking. There is no reason to have it be online but I don't know how to shut that process off! It seems to take longer to cook all of the items that I use to cook faster in my old microwave. I like many of the features it has on it that I have tried (like melt, soften,toast, broil) and some I have not tried yet tried. The instruction manual is not very easy to read and somethings are not even listed. The airfryer is confusing cause it says where to put the rack (#1) but another place says to put on #2. When you set the temp (ex:400) and you're to put your food in it right away...how do you know when it reaches 400 degrees and when should you set timer for your food. Very confusing. I wish the place we bought it would have a demonstration day so you could ask questions and get personal help.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy touch
on July 7, 2025
Posted by: Brittany H
[This review was collected as part of a promotion.] I love it! I just wish the bottom was easier to clean. So
Times over spill goes to the bottom and really needs scrubbed and I’m scared to really scrub it. And I wish all the bottoms lit up. I sometimes can’t find start in the dark when I’m getting a popcorn late at night lol overall I really like this microwave I would buy again A+
Times over spill goes to the bottom and really needs scrubbed and I’m scared to really scrub it. And I wish all the bottoms lit up. I sometimes can’t find start in the dark when I’m getting a popcorn late at night lol overall I really like this microwave I would buy again A+
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Most frustrating purchase I've ever made
on July 6, 2025
Posted by: Sandra Keranovic
Horrible engineering. The door is falling off with each use. The door has to be gently forcefully closed. So how much microwaves are escaping. And affecting my family!!! Turns off when it wants to.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 748718
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on July 5, 2025
Posted by: Do not have a nickname.
[This review was collected as part of a promotion.] We bought it a few weeks ago and I absolutely hate it wish I would have never bought it. It is not user friendly takes forever when trying to heat anything up, have tried the air fryer mode doesn’t work well at all. worst purchase ever regretting it everyday! DO NOT RECOMMEND!!!!
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 748440
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Doesn't heat well
on June 30, 2025
Posted by: nb628
[This review was collected as part of a promotion.] The microwave is pretty and smart, but doesn't heat food evenly. Recommend cutting food up a lot for even heating. It doesn't rotate and is more of an oven than a microwave. We like the light + fan aspects. and it's quiet.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 746169.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Microwave is great so many functions to use also t
on June 28, 2025
Posted by: Kintting girl
from Bradenton fl
[This review was collected as part of a promotion.] I bought this three weeks ago I just love all appliances
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com