Customer reviews from kitchenaid.com
KitchenAid - 30" Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry Mode - Stainless Steel
Average customer rating
3.6
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
5
4 Stars
4
3 Stars
6
2 Stars
2
1 Star
1
50%of customers recommend this product.
(
8 out of
16)
Customer Reviews for KitchenAid - 30" Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry Mode - Stainless Steel
Customer Rating
3
Desperately Need a Owners Manual Document
on December 16, 2025
Posted by: KevinTx
from Houston, Texs
We received the microwave/oven but no printed owners/instruction manual. spend 1.5 hours on the web site and chatting with customer service to find out that one is no longer provided, you must download any pdfs or watch videos. Problem is the "how to" documents are not helpful and when trying to cook I care not to watch a video on how to operate my appliances. KitchenAid really needs to rethink this approach.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not as good as the Jennair oven we had previously
on December 10, 2025
Posted by: Landingcraft
from Oregon
[This review was collected as part of a promotion.] The oven control panel is limited in its ability to change temperature on the fly. A number of baking recipes I use require temperature settings to change during the course of the bake. On this particular oven you can not change the oven temperature once you have started baking unless you cancel the bake and start over. When using the convection bake option you always get asked two questions before initiating the bake and there appears to be no option for disabling this feature. The control panel is pretty limited in functions.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good product / less than great customer experience
on December 18, 2025
Posted by: Noel64
from Charlotte, NC
[This review was collected as part of a promotion.] Generally very pleased with the performance of the ovens thus far, and the convection option for the microwave is a nice feature. On the negative side, the generic manual is effectively worthless, and using certain of the functions has been frustratingly an exercise in trial and error. Moreover the Features described on the product website includes a steam cleaning option which we unfortunately discovered is not the case. Net-net, the product is thus far solid, but Kitchenaid needs to i) ensure its product descriptions are fully accurate; and ii)revisit whether cost savings from not providing a functional user manual are sufficient to outweigh a less than stellar customer experience.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall a great unit
on December 26, 2025
Posted by: KentK
from Oklahoma City , OK
[This review was collected as part of a promotion.] Have had the combo unit for just over a month. Overall the wife and I are pleased with the unit. Couple things that have been noticed compared to previous products we've owned. First, the microwave must be a lower wattage unit, as it takes more time to heat or thaw food. Though it does a great job reheating meals without overdoing it! Second would be the time it takes for the oven to reach temp, not winning any speed awards for that. Just a couple minor things being picky of what I would expect of a perfect unit.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love design and features. Wish there was a manual
on January 2, 2026
Posted by: Etja
[This review was collected as part of a promotion.] Love design and features. Wish there was an owners manual.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far so good
on November 12, 2025
Posted by: Snorkelsurfswimskidive
from Great Lakes
[This review was collected as part of a promotion.] Replaced the JennAir comparable model when it died after 10 years, this oven offers most of the same features and we’ve been happy with it so far. The microwave isn’t quite as powerful and it doesn’t have a lighted control panel, these are the only drawbacks so far. Fit and finish is great and really appreciating the smudge free stainless steel.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good features
on December 12, 2025
Posted by: Dhannon
from Nc
[This review was collected as part of a promotion.] All good. Except I had to go online to find manual. That is unacceptable. I followed link to get crisper pan for microwave air fryer option. I still do not have it.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Looks nice
on December 21, 2025
Posted by: No "nickname"
from Rio Verde, AZ
[This review was collected as part of a promotion.] The microwave has not worked since the moment it was installed. The door needs to be adjusted and I'm having trouble getting the repairman back out here with a new door that he ordered. Very little communication. A. Crisper pan is supposed to have been included but, sent at a later date. I've not been able to get the crisper pan or the broiler rack. Also, there is no way to air fry without the air fryer.pan and that did not come with it either.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 884033
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com