Customer reviews from kitchenaid.com
KitchenAid - 30-inch Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Average customer rating
4.1
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
25
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
4
77%of customers recommend this product.
(
23 out of
30)
Customer Reviews for KitchenAid - 30-inch Smart Built-In Electric Double Wall Oven with Assisted Cooking Modes - Stainless Steel
Customer Rating
1
Failed After A Few Months
on November 4, 2026
Posted by: Hymuserectus
[This review was collected as part of a promotion.] Failed upper oven control board after only a couple months of use. Service center and KitchenAid are unable to figure out which board to use to replace. It’s been out two months now and not sure if Kitchenaid knows what board is correct one to fix the issue. Would never recommend this oven again.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 4, 2026
Thank you for reaching out to share your experience with us. We are truly sorry to hear about the issues you have encountered with the control panel on your KitchenAid® Wall Oven, and we would love the opportunity to assist you. Please feel free to connect with us through any of the following channels:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include case number #25511205 along with a brief description of your issue.
We look forward to hearing from you and helping resolve this!
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include case number #25511205 along with a brief description of your issue.
We look forward to hearing from you and helping resolve this!
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Oven
on October 20, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Oven was installed and seems to be working great as expected. Very versatile, even cooking and excellent results.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Pass
on October 12, 2026
Posted by: asdfsad
Alarm for cooking and timers is quiet, even more quiet than the cooling fan for the electronics. Unable to hear at max volume.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, October 13, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the sound and tone level of your Wall Oven has been disappointing and is not meeting your expectations. If you need any assistance or have additional questions, please feel free to connect with our team through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your reference case number (# 25263451) along with a brief summary of your concern.
We appreciate your patience and look forward to assisting you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your reference case number (# 25263451) along with a brief summary of your concern.
We appreciate your patience and look forward to assisting you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Pretty little joke
on September 20, 2026
Posted by: AmberAllemand
These are the first ovens I’ve ever owned that don’t allow the timer to sound loud enough to alert. When setting the “cook time,” you are allowed one low beep, then the oven shuts off. The “timer” option allows a multi tone alert, however if you’re not standing RIGHT next to the ovens, you’ll never hear it.
Furthermore, if you’re using both ovens, you are only allowed one timer in use, the lower oven requires the “cook time” option only, and I don’t want the oven to shut off, so I won’t use it.
The oven works fine so far, but I’ve only had it for about a week. I’m not sure why we are regressing in simple technological capabilities, such as sounding alarms. I’m not interested in using my phone to work the thing either. I’d like a normally functioning oven that beeps properly and allows both ovens to do so accordingly.
Figuring out if the oven is preheated is also guest work because there is NO sounding alarm for preheat whatsoever. It’s aesthetically, beautiful, but I don’t want it to only be that. I’m assuming the pre-existing reviews were paid for by people who did not have to pay full price for the product. If you want pretty, buy it. If you want common features, don’t.
Furthermore, if you’re using both ovens, you are only allowed one timer in use, the lower oven requires the “cook time” option only, and I don’t want the oven to shut off, so I won’t use it.
The oven works fine so far, but I’ve only had it for about a week. I’m not sure why we are regressing in simple technological capabilities, such as sounding alarms. I’m not interested in using my phone to work the thing either. I’d like a normally functioning oven that beeps properly and allows both ovens to do so accordingly.
Figuring out if the oven is preheated is also guest work because there is NO sounding alarm for preheat whatsoever. It’s aesthetically, beautiful, but I don’t want it to only be that. I’m assuming the pre-existing reviews were paid for by people who did not have to pay full price for the product. If you want pretty, buy it. If you want common features, don’t.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great oven
on September 14, 2026
Posted by: Jay9!
[This review was collected as part of a promotion.] Not intuitive. Currently can’t figure out how to not have lights go on when cooking, but otherwise a great oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Too expensive to not work & KitchenAid isn’t fixin
on July 23, 2026
Posted by: JenJS
[This review was collected as part of a promotion.] The oven turns itself off at high temperatures. The vent was bent at install. It’s now been 2 months and I cannot get KitchenAid to fix it. It’s not worth the money I spent on it. It then spewed like an orange dust in the oven from the fan after it clicked off the first time and no one has any idea what it is nor can it be cleaned.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 28, 2026
We truly appreciate you taking the time to share your experience with us. We are so sorry to hear about the frustration and inconvenience caused by your KitchenAid® Wall Oven turning itself off unexpectedly. We understand how disruptive this is and want to do everything we can to help resolve this for you. Please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24347382.
We understand how important it is to have your appliances working correctly, and we’re looking forward to providing you with the support you need.
Warmly,
Marie Q.
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24347382.
We understand how important it is to have your appliances working correctly, and we’re looking forward to providing you with the support you need.
Warmly,
Marie Q.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Precise Temperature
on July 14, 2026
Posted by: Gale E
[This review was collected as part of a promotion.] The double overs are fabulous and so easy to operate. They cook a litttle higher than I was used to before with an old set of ovens. But these are perfectly tuned to the correct temperature settings.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
VerrahDough Bakehouse
on July 5, 2026
Posted by: PelicanBaypig
The best double ovens I've ever had!!! The learning curve is fast and the controls become easier with use. The pizza mode is the bomb, cooks just a pizza oven. Baked atleast 50 loaves of sourdough and they've all turned out perfectly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com