Customer reviews from whirlpool.com
Whirlpool - 5.0 Cu. Ft. Slide-In Electric Range with Air Cooking Technology - Black-on-Stainless
Average customer rating
3.8
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
24
4 Stars
10
3 Stars
5
2 Stars
7
1 Star
5
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for Whirlpool - 5.0 Cu. Ft. Slide-In Electric Range with Air Cooking Technology - Black-on-Stainless
Customer Rating
4
Love the look
on January 3, 2026
Posted by: heuettc
[This review was collected as part of a promotion.] I haven't used the air fryer feature yet. I did have some frustration trying to get the information on how to use this feature but finally did get some information that I could print out. I am a little disappointed about the fast boil feature. The stove doesn't seem to heat up much faster than my old one.
Also, when I purchased the range, the dimensions were 25.4 depth but the range that I got was 27 inches depth. The model number is the same as the one that I ordered, 25.4 in depth, but the one that arrived with the same model number is 27 in depth. Confusing to say the least. I am actually happy with the one that I have as the oven is deeper and I now like that feature. I just have to revise a cupboard door to work with my new range.
Also, when I purchased the range, the dimensions were 25.4 depth but the range that I got was 27 inches depth. The model number is the same as the one that I ordered, 25.4 in depth, but the one that arrived with the same model number is 27 in depth. Confusing to say the least. I am actually happy with the one that I have as the oven is deeper and I now like that feature. I just have to revise a cupboard door to work with my new range.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stopped working in less than a month
on January 4, 2026
Posted by: DA Berryhil
from Lynden, WA
[This review was collected as part of a promotion.] Bought a new oven rather than mess with the hassle of repairing the old one. Now the new one has stopped working in less than a month. Incredibly disappointing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 895812
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Expensive Ranges built cheaply
on January 6, 2026
Posted by: Debrange
[This review was collected as part of a promotion.] I am so disappointed with this range. For the price its a very cheap oven door and the racks are the cheapest you could make. The push button area is hard to see with the black background and the buttons are very difficult to push. The oven takes forever to warm up. NO broiling pan included
The oven racks are like tin.if the pan is too heavy like a 15 lb turkey the rack will bend
The oven racks are like tin.if the pan is too heavy like a 15 lb turkey the rack will bend
Response from whirlpool.comBy Branded Team, Consumer Care, January 9, 2026
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 896849
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 896849
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on January 18, 2026
Posted by: Sad oven
[This review was collected as part of a promotion.] Design of the control panel - it is not user friendly. It faces straight up and not at an angle where it can be seen anywhere in the kitchen, which is what I prefer. The touch pad is very difficulty to mash to set time, start and stop oven, virtually anything. All touch-pads are hard to mash to get to respond. The indicator light shows the surface is hot but it doesn't indicate which area is hot. It tells you an element is on, but not which one is on on or hot. Timer doesn't count down in seconds until the last minute; it only counts down in minutes. Preheat takes much longer than my previous oven, thus not energy efficient. It also takes longer to cook at any specified temperature than our previous oven. The knots that adjust the cooktop - the knob (second from the left) that works the 2-element eye, is backwards from the other knobs, when using the single part of the element. The storage drawer on the bottom is flimsy and much smaller than out previous oven, thus it will not hold my broiling pans. (Yes, we are comparing this to our previous oven, but it was also a Whirlpool. We are disappointed in this oven, especially compared to our previous oven. The design is a degression from older models! Also, no bottom element that can be seen. Is it hidden underneath so that we can't change it? The personal who installed the oven did not know about the bottom element either.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards and that you are unhappy with the design. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #903299.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards and that you are unhappy with the design. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #903299.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Hate this range
on January 22, 2026
Posted by: S patterson
from Maryland
[This review was collected as part of a promotion.] Looks good. But. I hate this range. It is a glass cooktop that does not come clean. When I have had water boil over or grease splatter, it does not come off all the way!!! There are marks that cannot be removed. I have tried every cleaner!!! Water boiling over stained it. I have had this for a few months and it is stained. Also the oven only Also Also the oven temp
Only
Only
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 23, 2026
Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please see below for some troubleshooting tips.
Before cleaning, ensure all controls are off and the surface is cool.
Turn on the Cooktop lockout function (depending on the model) to prevent unintentional use of the burners.
Always follow label instructions on cleaning products.
Do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia to avoid damaging the cooktop.
Remove food/residue with a scraper designed for ceramic glass cooktops. For best results, use the scraper while the cooktop is still warm but not hot to the touch. It is recommended that you wear oven mitts while scraping the warm cooktop. Hold the scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure to remove the residue.
Apply a few dime-sized drops of affresh® cooktop cleaner / ceramic glass cooktop cleaner to the affected areas. Rub the affresh® cleaner onto the cooktop surface with the blue cooktop scrubbing pad. Reasonable pressure is needed to remove stubborn stains. Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel. Repeat Steps 1 – 3 as necessary for stubborn or burned-on stains.
If this does not resolve your concerns, we would greatly appreciate it if you could reach out to us directly via:
Facebook at https://tinyurl.com/Whirlpool-Facebook
Instagram at https://tinyurl.com/Whirlpool-Instagram
When you respond, please include your contact information and reference Case # 905325.
We’re looking forward to hearing from you.
Kristin S.
Before cleaning, ensure all controls are off and the surface is cool.
Turn on the Cooktop lockout function (depending on the model) to prevent unintentional use of the burners.
Always follow label instructions on cleaning products.
Do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia to avoid damaging the cooktop.
Remove food/residue with a scraper designed for ceramic glass cooktops. For best results, use the scraper while the cooktop is still warm but not hot to the touch. It is recommended that you wear oven mitts while scraping the warm cooktop. Hold the scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure to remove the residue.
Apply a few dime-sized drops of affresh® cooktop cleaner / ceramic glass cooktop cleaner to the affected areas. Rub the affresh® cleaner onto the cooktop surface with the blue cooktop scrubbing pad. Reasonable pressure is needed to remove stubborn stains. Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel. Repeat Steps 1 – 3 as necessary for stubborn or burned-on stains.
If this does not resolve your concerns, we would greatly appreciate it if you could reach out to us directly via:
Facebook at https://tinyurl.com/Whirlpool-Facebook
Instagram at https://tinyurl.com/Whirlpool-Instagram
When you respond, please include your contact information and reference Case # 905325.
We’re looking forward to hearing from you.
Kristin S.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool Oven
on January 27, 2026
Posted by: Whirlpoolgirl
from Plantation Florida
[This review was collected as part of a promotion.] I bought this stove back in December and since then I have been having minor problems. The bake temperature won't go up or down on whatever temperature it is on. I hooked up my wifi because that's what the whirlpool technician told me I needed to do. It is still not letting me lower or raise the temperature. I mean all my products are Whirlpool I love Whirlpool but just not sure why my oven is not working correctly.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to operate great features
on January 30, 2026
Posted by: Moxy 27
from Tampa, Florida
[This review was collected as part of a promotion.] I bought this two weeks ago and it works perfectly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Manufacturer defect.
on January 30, 2026
Posted by: Jim.
[This review was collected as part of a promotion.] The electric burners work, but several of the touch key controls do not.
I have made an appointment for a repair person to come next week to hopefully fix the problem.
I have made an appointment for a repair person to come next week to hopefully fix the problem.
Response from whirlpool.comBy Branded Team, Consumer Care, January 30, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910092.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #910092.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com