Customer reviews from kitchenaid.com
KitchenAid - 30 in. Wide 5 burners 5.0 cu. ft. Slide-in Gas Range with Convection Cooking Modes - Stainless Steel
Average customer rating
4
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
14
3 Stars
8
2 Stars
1
1 Star
5
80%of customers recommend this product.
(
35 out of
44)
Customer Reviews for KitchenAid - 30 in. Wide 5 burners 5.0 cu. ft. Slide-in Gas Range with Convection Cooking Modes - Stainless Steel
Customer Rating
2
Do Not Buy This Product
on November 4, 2026
Posted by: Bad stove
I have had a power outage and then there was the time change from daylight savings to normal time. I have tried everything listed in the Control Guide to try to reset the clock and it is impossible. I have tried calling the 800 number and cannot get past the idiotic voice that only gives me options that do not apply to my situation. It should not take an PhD in Mechanical Engineering to set the right clock on my stove!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 4, 2026
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Range. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on setting the clock can be found in the Control Guide on page 6 within the manual.
For your convenience, we have included links to our product literature:
https://www.kitchenaid.com/content/dam/global/documents/202608/control-guide-w11711257-revc.pdf
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25519274.
We’re looking forward to hearing from you.
Marie Q
We sincerely apologize for any concerns you are experiencing with your Range. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
Information on setting the clock can be found in the Control Guide on page 6 within the manual.
For your convenience, we have included links to our product literature:
https://www.kitchenaid.com/content/dam/global/documents/202608/control-guide-w11711257-revc.pdf
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25519274.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Manufacturing Greed
on October 25, 2026
Posted by: Costco Debacle
[This review was collected as part of a promotion.] The product overall is so poorly manufactured that I had to have FOUR ovens delivered before I could find one that was even barely acceptable. Price was good, capabilities were good, but the product quality is horrendous. Too thin sheetmetal, inadequate packaging and damage from standard forklifts, internal components bent and left by assembly team. It was supposed to be equal to Bosch and NO WAY, this is the epitome of american greed, make it pretty, but make it's quality so poor that you push americans to purchase from other countries. raise the price but make it good, we understand quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Gas Range and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #1030297, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #1030297, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overall just ok
on October 16, 2026
Posted by: Annamc
[This review was collected as part of a promotion.] The oven works well. Heats pretty evenly and the control features are easy to use.
The range part I am not happy with. The burners dont have much variation in flame size. High is high and so is medium. Low is what medium should be. Even the small burner is overpowered.
The range part I am not happy with. The burners dont have much variation in flame size. High is high and so is medium. Low is what medium should be. Even the small burner is overpowered.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great buy
on October 6, 2026
Posted by: Drew34
[This review was collected as part of a promotion.] A much-needed appliance capable of controlling it through your phone.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Dangerous design!
on September 24, 2026
Posted by: CGClark1331
[This review was collected as part of a promotion.] The problem we immediately encountered is that when using the top burners on the range, the microwave above becomes extremely hot. My wife burned her hand trying to open the microwave door while something simmered on the front burner of the range. This is not good!
These two new appliances replaced original KitchenAid range and microwave positioned in the identical spots.
We need a heat deflector or something of that nature to prevent someone from getting injured.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Real nice unit.
on September 7, 2026
Posted by: kaw900
[This review was collected as part of a promotion.] A lot of great features. The first week we had issues with the range shutting down. Like nothing, total black out. Had to turn the breaker off/on to get the range to come back on. It must (we hope) been some setting as we reset the range and it hasn't happened since. Again this range has so many features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dangerous and poorly designed
on September 3, 2026
Posted by: Cjn62
The slightest touch, and I mean the slightest accidental tap, of the front knobs turns the gas on. I have had numerous occasions where I come home to a house full of propane. Why on earth would you design an oven the is self contained but can lock but not the burners?!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Gas Range and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24862243, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24862243, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall Good Stove
on August 6, 2026
Posted by: George Washington
[This review was collected as part of a promotion.] The overall quality of this stove is good. Pre-heating is very quick and baking seems to bake evenly. The controls are nice and the stove is easy to keep clean. The only dislike is the burners on low are still very hot.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com