Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Black Ore
Average customer rating
4.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
44
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
3
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Black Ore
Customer Rating
5
Very Quiet! Excellent Drying of the Dishes.
on February 21, 2026
Posted by: DMQU
from Port Neches Texas
[This review was collected as part of a promotion.] Very pleased with the purchase. We have owned several dishwashers over the years, this KitchenAid being the best by far.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet!
on February 27, 2026
Posted by: Delighted Diane
from Bethesda, Maryland
[This review was collected as part of a promotion.] This dishwasher replaced one that was in the apartment that I had recently purchased. The existing dishwasher was a new appliance (less than a year old), but we soon found it to be extremely noisy and lacking in many features that we desired. I studied many reviews on line and after comparing the KitchenAid to others in the same price range,, decided to make the purchase. What a geat decision! This dishwasher is so quiet that we weren’t sure that it was operating. In a small apartment with an open floor plan, we now can carry on a conversation or watch TV without having to elevate our voices. Additionally, the third rack and LED lighting give this machine high end features with a reasonable price So glad I made this choice!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far so good
on February 28, 2026
Posted by: Crazy to need nickname
from Wisconsin
[This review was collected as part of a promotion.] We enjoy the dry dishes. The door popping open as the last step is great. We do miss our bottle washing jets from our last kitchen aid washer but overall enjoy the new one
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love the lights, build quality is okay
on March 3, 2026
Posted by: ColeP
[This review was collected as part of a promotion.] I got this dishwasher last month and have finally used it enough to give it a review. Delivery was great and install was easy! Overall, it’s a good dishwasher, not great. The cycle times are LONG. It vents out the bottom so condensation sometimes makes the floor wet, washing is not the best. I’ve taken dishes out still with spots and debris on them that every other dishwasher I’ve owned would have been able to take off. After a 2:45 minute cycle, an air fryer basket placed on the bottom looked untouched. The color is great, but the handle already has a small scratch.
The racks take some getting used to, my cups fall over and shift when placed in the top rack, the utensil holder on the bottom takes up a lot of room, and no large plates or cutting boards can be placed in the bottom rack as they hit the middle racks spray arm.
For the first month, the dishwasher made the loudest thumping when it was running the top rack sprayers. Found out when the top spray arm turned. It was hitting the clips that mounted to the ceiling making a horrible sound. I just bent the clips back and this seemed to dissolve the issue. But example of not the best quality control.
Love the door that pops open, that definitely helps with drying! I wish it had a delicate cycle for wineglasses, and a quicker wash cycle than the hour and 10 minute express.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do Not Buy This Dishwasher
on March 12, 2026
Posted by: Tyler M
Our last 3 dishwashers have been KitchenAid and prior to this purchase, I sang their praises anytime someone asked for a recommendation. This time, however, I'm unbelievably disappointed in the quality of the of the product, the handling of the warranty, and the after-sales support from their authorized support via a third party.
Our dishwasher has been installed for less than 4 months and was operating perfectly, then a few weeks ago it started to pause in the middle of a cycle. Initially, it only happened once per cycle, but soon after we had to make a habit of checking the dishwasher every so often to make sure it hadn't paused. We also noticed that the screen/power would shut off intermittently when we were opening or closing the door, which seemed odd, but it would turn back on eventually. We decided to put in a support ticket with KitchenAid. Since this dishwasher is so new, it's supposed to be completely covered under warranty. KitchenAid scheduled a third party to come out and perform a diagnosis. During this visit, I had the strangest interaction I've ever had with a contractor. He parked his car in front of my driveway on the road with it still running and the hazards on, then came inside and sat down on the floor cross-legged and repeatedly opened and closed the dishwasher, pressing a few buttons here and there, not saying a word. He then concluded confidently that the latch had gone bad and it would be 7-10 days until we got the part. I pushed back saying that I didn't think the power should be shutting off related to the latch. He brushed me off suggesting I didn't know what I was talking about. A few days later, the unit is non-responsive; it is clear there's a wiring issue because the display will flicker on for a moment and then shut off again depending on the door's position. And as of this week, there is now no power to the display, we can't do anything to drain the water that has been in the unit for weeks, so we reached out to the third party company again. They ignored several emails and voicemails from us saying we didn't think it was the latch—we finally received word from them that the latch part was in and they scheduled another visit, but didn't show up. We called them and they said the part hadn't arrived. We then got a call back that it had actually arrived but they couldn't send anyone out for another week.
Our dishwasher has now been filled with nasty water for nearly a month because we can't drain it since the power isn't working, and the technician who performed the diagnostics is working on the wrong solution.
At this point, I'm disappointed in the initial build quality of the unit, the selection of the third party by KitchenAid, and the handling of the warranty claims. This unit is far too expensive to fail within 4 months and not have adequate, expeditious support.
I will not be buying a KitchenAid dishwasher in the future and I suggest you think long and hard before you do too.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 13, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 933779.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 933779.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com