Customer reviews from kitchenaid.com
KitchenAid - 24 inch Front Control Built-In Dishwasher with Third rack and ProDry System - Black Ore
Average customer rating
4.6
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
104
4 Stars
22
3 Stars
6
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
106 out of
118)
Customer Reviews for KitchenAid - 24 inch Front Control Built-In Dishwasher with Third rack and ProDry System - Black Ore
Customer Rating
2
Had high hopes.
on August 15, 2026
Posted by: Younp016
I really wanted to like this dishwasher. It cleans very well and drys well. The automatic door opening feature at the end of the cycle is nice. But the noise is not something I expected. There’s a loud humming noise during the entire wash cycle. We’ve had a tech out who replaced the entire motor on the 1-month old unit and it did not reduce the noise. It’s a great dishwasher, but I don’t feel like it’s as quiet as others have stated. For that, I’m disappointed with the unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, August 19, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with noise during the wash cycle in your KitchenAid® Dishwasher and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24596033.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24596033.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Capacity
on August 13, 2026
Posted by: CBBOV
[This review was collected as part of a promotion.] love the capacity the useful third rack really makes a difference. the cleaning is far superior to our older model and the system is very quite. A really nice feature is the door pops open when it is done drying. at first I thought it was a little weird but its and extremely helpful clue to let you know its done
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on August 10, 2026
Posted by: Larry.j
[This review was collected as part of a promotion.] Noise
The washing part of the cycles is just fine. Quiet.
But it’s got a hum that I can hear 20’ away. Way worse than our 22 year old Whirlpool unit was.
That is honestly very disappointing
Do I need to get a service person involved?
The washing part of the cycles is just fine. Quiet.
But it’s got a hum that I can hear 20’ away. Way worse than our 22 year old Whirlpool unit was.
That is honestly very disappointing
Do I need to get a service person involved?
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Mediocre at best for the money
on August 8, 2026
Posted by: Marissa Dobbs
First wash on Pro cycle didn’t get all the dishes clean. Model doesn’t show you how long the cycle you choose will run or how much time is left. If it wasn’t such a pain to uninstall it, I’d send it back.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, August 11, 2026
Thank you for sharing your experience with us. We sincerely apologize for the cleaning concerns you are experiencing with your Dishwasher. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24507679.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24507679.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on August 5, 2026
Posted by: Shelly MHC
[This review was collected as part of a promotion.] I love the 3 racks I can load it up and know it’s all getting cleaned, it’s quiet and very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful Dishwasher
on August 4, 2026
Posted by: TAMJ
[This review was collected as part of a promotion.] Spacious, cleans well and quiet. Love that the door poops open after drying. Stays clean.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Clean at last
on August 4, 2026
Posted by: P547
[This review was collected as part of a promotion.] The dishwasher cleans the dishes super good however it does make a few odd noises. Clean outlet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
No regrets with this dishwasher
on July 29, 2026
Posted by: katydid52
[This review was collected as part of a promotion.] For the short time we’ve had this dishwasher, it is doing a good job of cleaning and drying the dishes and it does so quietly.
Our previous dishwasher was a KitchenAid and although it was still working well after 22 years, similar age appliances in our kitchen were beginning to wear out and we decided to replace them. We stayed with the KitchenAid brand and hope these new appliances will outlive us.
Our previous dishwasher was a KitchenAid and although it was still working well after 22 years, similar age appliances in our kitchen were beginning to wear out and we decided to replace them. We stayed with the KitchenAid brand and hope these new appliances will outlive us.
Written by a customer while visiting kitchenaid.com