Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Juniper
Average customer rating
4.6
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
69
4 Stars
7
3 Stars
2
2 Stars
1
1 Star
5
90%of customers recommend this product.
(
47 out of
52)
Customer Reviews for KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Juniper
Customer Rating
1
Cleans below average when it works, now wont drain
on August 24, 2026
Posted by: ColeP7
Where do I even begin... I'll start with the Pros! This dishwasher looks great! I love the juniper green and it looks great in my kitchen. That's where the good things end. I have had this unit for about 4 months and have had nothing but issues. When it was new, it would run great, very quiet, but also it had quite long cycle times. A normal pro wash and pro dry cycle would take upwards of 3 hours to complete... My old Bosch and viking could do it in 2. The most upsetting part though, after 3 hours, dishes still came out dirty. I tried many detergent types and ways of loading the dishwasher. Still without fail, 2-5 pieces of cutlery or dishware would come out visibly still dirty and need a rewash.
Fast forward a few months of use, now the dishwasher "hard resets" and shuts down every time the door is open more than half way. Faulty wiring harness causing a short. Okay fine, the dishwasher still remains powered on and runs as long as the door is not bumped or touched.
3 weeks later, dishwasher wont drain. Drain cycle produces no noise, no pump sound and no water flowing. So now I get to sit with a dishwasher full of dirty dishes, a faulty drain pump, faulty wiring harness and only 4 months old. Thanks kitcheanid!!!
Currently waiting for a new drain pump, motherboard and wiring harness to be installed. Knocking on wood my other 3 kitchenaid appliances are better than this dishwasher... Although the fridge did already need its icemaker replaced as well :(
Fast forward a few months of use, now the dishwasher "hard resets" and shuts down every time the door is open more than half way. Faulty wiring harness causing a short. Okay fine, the dishwasher still remains powered on and runs as long as the door is not bumped or touched.
3 weeks later, dishwasher wont drain. Drain cycle produces no noise, no pump sound and no water flowing. So now I get to sit with a dishwasher full of dirty dishes, a faulty drain pump, faulty wiring harness and only 4 months old. Thanks kitcheanid!!!
Currently waiting for a new drain pump, motherboard and wiring harness to be installed. Knocking on wood my other 3 kitchenaid appliances are better than this dishwasher... Although the fridge did already need its icemaker replaced as well :(
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, August 24, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24697430.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24697430.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on August 9, 2026
Posted by: TTrades
from Toronto, ON
(This review was collected as part of a promotion.) Super quiet dishwasher. Love the interior lights.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice 👍🏻
on August 8, 2026
Posted by: Maw’26
[This review was collected as part of a promotion.] Love the light when you open the door & adjustable shelf and grate angles! Along with the clean dry dishes ❤️
It took a little reading to figure out which setting to use and the silverware slot is too narrow for some of my silverware but the top shelf fits them nicely! Love it!
It took a little reading to figure out which setting to use and the silverware slot is too narrow for some of my silverware but the top shelf fits them nicely! Love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent in cleaning
on August 6, 2026
Posted by: PJ21
[This review was collected as part of a promotion.] So far I am happy with the cleaning performance and overall usability. The touch screen is very sensitive and I wish it was energy efficient.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best Dishwasher ever!
on July 27, 2026
Posted by: LA_lower Alabama
[This review was collected as part of a promotion.] I've waited to review my Dishwasher. All I can say is "WOW". This is the best dishwasher I have ever purchased. It's beyond quiet, so much so that I forget it's running. It cleans unbelievably and dries so dry that when I check my dishes, I have to questioned did I wash them. Not having to clean a dirty filter is great.
The only con, if it can be call one is the capacity. I love the third rack, but loading the dishes is not that easy. I have yet to find a good loading technique, but still working on that. The holes for the utensils are not all useful because most handles of fork/spoons do not fit into the holes.
Overall the dishwasher is really great. If you are thinking about purchasing one, do yourself a favor and get one!
The only con, if it can be call one is the capacity. I love the third rack, but loading the dishes is not that easy. I have yet to find a good loading technique, but still working on that. The holes for the utensils are not all useful because most handles of fork/spoons do not fit into the holes.
Overall the dishwasher is really great. If you are thinking about purchasing one, do yourself a favor and get one!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impeccable Cleaning & Drying
on July 23, 2026
Posted by: Pat 2026
[This review was collected as part of a promotion.] Impeccable cleaning compared to our 2 prior Kitchenaid dishwashers. Capacity increased with new third rack option and interior lighting helpful on cloudy days. Dishes and plasticware are always dry and noise is barely perceptable if one is standing directly in front of machine. We’ve used machine only one week thus far but very happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best dishwasher yet
on July 23, 2026
Posted by: JamesO
[This review was collected as part of a promotion.] The KitchenAid dishwasher is the best washer we have ever owned and used. This is the 2nd one we have owned in the past 30 years. The others before where Kenmore's. This one we now have now is by far the best , very quiet, we have to look at the indicator light to make sure it is on. The 3-rack system is nice because it is adjustable in a few ways to fit more and or different size pots pans, etc. They come out clean even with build up. We are very happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design flaws
on July 23, 2026
Posted by: C456
[This review was collected as part of a promotion.] This dishwasher is great except for 2 things.
The silverware basket slides from front to back by 3 inches. Older models had a small auxiliary basket that fit in front of the main basket. I bought one online to cure this design flaw.
The door is sharp on the left and right sides. Then when the load is finished, the door pops open leaving a sharp edge at hand level. This flaw has gashed my wife's hand.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com