Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Juniper
Average customer rating
4.7
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
60
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
3
93%of customers recommend this product.
(
38 out of
41)
Customer Reviews for KitchenAid - 24" Top Control Built-In Dishwasher with 360 Max Jets Third Rack, Advanced ProDry, Ultra-bright LED Lighting - Juniper
Customer Rating
1
Installed 3 weeks:have plastic pieces breaking off
on November 5, 2025
Posted by: MaxersMommy
[This review was collected as part of a promotion.] Really not impressed with this dishwasher. I purposely spent more money thinking this was quality. The red pieces of plastic inside are breaking off during washing cycles. I find them on the bottom drain area. I have to throughly clean off my dishes Before going into not the washer, or they are not cleaned well. So upset and frustrated! The racks are not as strong as described either. If I could return this I surely would.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 10, 2025
We regret to hear that your Dishwasher is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #834357.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #834357.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do Not Buy This Dishwasher
on March 12, 2026
Posted by: Tyler M
Our last 3 dishwashers have been KitchenAid and prior to this purchase, I sang their praises anytime someone asked for a recommendation. This time, however, I'm unbelievably disappointed in the quality of the of the product, the handling of the warranty, and the after-sales support from their authorized support via a third party.
Our dishwasher has been installed for less than 4 months and was operating perfectly, then a few weeks ago it started to pause in the middle of a cycle. Initially, it only happened once per cycle, but soon after we had to make a habit of checking the dishwasher every so often to make sure it hadn't paused. We also noticed that the screen/power would shut off intermittently when we were opening or closing the door, which seemed odd, but it would turn back on eventually. We decided to put in a support ticket with KitchenAid. Since this dishwasher is so new, it's supposed to be completely covered under warranty. KitchenAid scheduled a third party to come out and perform a diagnosis. During this visit, I had the strangest interaction I've ever had with a contractor. He parked his car in front of my driveway on the road with it still running and the hazards on, then came inside and sat down on the floor cross-legged and repeatedly opened and closed the dishwasher, pressing a few buttons here and there, not saying a word. He then concluded confidently that the latch had gone bad and it would be 7-10 days until we got the part. I pushed back saying that I didn't think the power should be shutting off related to the latch. He brushed me off suggesting I didn't know what I was talking about. A few days later, the unit is non-responsive; it is clear there's a wiring issue because the display will flicker on for a moment and then shut off again depending on the door's position. And as of this week, there is now no power to the display, we can't do anything to drain the water that has been in the unit for weeks, so we reached out to the third party company again. They ignored several emails and voicemails from us saying we didn't think it was the latch—we finally received word from them that the latch part was in and they scheduled another visit, but didn't show up. We called them and they said the part hadn't arrived. We then got a call back that it had actually arrived but they couldn't send anyone out for another week.
Our dishwasher has now been filled with nasty water for nearly a month because we can't drain it since the power isn't working, and the technician who performed the diagnostics is working on the wrong solution.
At this point, I'm disappointed in the initial build quality of the unit, the selection of the third party by KitchenAid, and the handling of the warranty claims. This unit is far too expensive to fail within 4 months and not have adequate, expeditious support.
I will not be buying a KitchenAid dishwasher in the future and I suggest you think long and hard before you do too.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 13, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 933779.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 933779.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent upgrade in dish cleaning
on June 18, 2026
Posted by: j989
[This review was collected as part of a promotion.] This dishwasher does a great job getting the dishes clean and dry. Capacity is excellent, and I love the third rack for extra drinking glasses, something we always need more room for in our family with multiple kids. I got the LED light version, which is a nice to have perk but I don't really seem to notice it very often, so the model without it may be the better economical purchase. It's definitely quiet, quieter than our older dishwasher by a long shot. It doesn't intrude on our dinner table conversation which is just six feet away. We've had it six months and I haven't had to clean the filter once. I'd be happy to buy this kind of dishwasher again in the future.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good quality overall
on October 18, 2025
Posted by: Tomky
[This review was collected as part of a promotion.] Beautiful color,very quiet and has a well planned interior. Interior light is nice as is the clock telling you how long it will run. We are very happy with our choice so far!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice light
on November 29, 2025
Posted by: New dishwasher.
from Portland ,OR
I like the door open feature. I don’t like that only one rack has a pull handle. The older models has a kitchen aid handle for easy open in all 3 racks. Without the handle it’s harder to open the racks and feels cheap. Noisy with a humm. My previous dishwasher was same decibels but a lot quieter. Has a nice light when I open the door.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Poor Poor
on December 26, 2025
Posted by: Product horrible
from Catawissa Missouri
[This review was collected as part of a promotion.] Waited a week for the appliance to come in. Failed on first load. Took a week for service only to wait another week for the part, Failed again on first load. Given a week and half date for service to come back out.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 887879
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not impressed - immediate issues from the start
on January 6, 2026
Posted by: Paul R1
from Phoenix, AZ
[This review was collected as part of a promotion.] I've always loved Kitchenaid dishwashers, except for this one. From day one it was making an obnoxious howling sound. It had a warranty repair done on it, three weeks after installation. The sound went away briefly, but now it's back. I'm going to have to get it completely replaced. Aside from this issue, it does a good job.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 897254
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love the lights, build quality is okay
on March 3, 2026
Posted by: ColeP
[This review was collected as part of a promotion.] I got this dishwasher last month and have finally used it enough to give it a review. Delivery was great and install was easy! Overall, it’s a good dishwasher, not great. The cycle times are LONG. It vents out the bottom so condensation sometimes makes the floor wet, washing is not the best. I’ve taken dishes out still with spots and debris on them that every other dishwasher I’ve owned would have been able to take off. After a 2:45 minute cycle, an air fryer basket placed on the bottom looked untouched. The color is great, but the handle already has a small scratch.
The racks take some getting used to, my cups fall over and shift when placed in the top rack, the utensil holder on the bottom takes up a lot of room, and no large plates or cutting boards can be placed in the bottom rack as they hit the middle racks spray arm.
For the first month, the dishwasher made the loudest thumping when it was running the top rack sprayers. Found out when the top spray arm turned. It was hitting the clips that mounted to the ceiling making a horrible sound. I just bent the clips back and this seemed to dissolve the issue. But example of not the best quality control.
Love the door that pops open, that definitely helps with drying! I wish it had a delicate cycle for wineglasses, and a quicker wash cycle than the hour and 10 minute express.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com