Customer reviews from Samsung US
Samsung - 85" Class U7900 Series UHD 4K Smart Tizen TV (2025)
Average customer rating
4.7
(398 Reviews)
Rating breakdown 398 reviews
5 Stars
323
4 Stars
36
3 Stars
24
2 Stars
8
1 Star
7
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Samsung - 85" Class U7900 Series UHD 4K Smart Tizen TV (2025)
Customer Rating
1
Terrible
on September 20, 2025
Posted by: Bri07777
from Gary,IN
Tv just stopped working after a week. Receiving numerous connection issues.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, September 22, 2025
Hi Bri07777, Thank you for reaching out. Please give us a call so we can better assist you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Just so so
on September 20, 2025
Posted by: WWest
from New Jersey
When it’s working the picture is clear and everything else is fine. However, it looses internet connectivity often. That makes it less than Rey.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, September 22, 2025
Hi WWest, Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback. We recommend the following steps to help improve streaming performance: 1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options. If we can assist further, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options. If we can assist further, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
EXTREMELY HAPPY... HIGHLY RECOMMEND THIS TV....
on September 20, 2025
Posted by: Dadayster
[This review was collected as part of a promotion.] I am extremely happy with my new Samsung TV. I replaced a 11 year old TV and could not be happier. It has so many features I love, the first of which is the picture quality and the sound quality, (they both make you feel like you are in the scene as the picture quality is so life like). Additionally, the settings for the picture and sound come in an array of options so you can adjust it to your viewing behavior or likes, and sound likes. The model I have has WiFi, and Bluetooth which are both excellent. The TV has not dropped any connections WiFi home internet connections what so ever. Additionally, the TV offers internet browsing which is also awesome. And it comes with a plethora of preinstalled apps, and you can add more apps if you have a favorite. I use the TV for online streaming of movies and occasional TV shows, as well as playing games. The TV has a library of games available to play and you can connect to online game servers. It also comes with Samsun TV which was awesome too. The quality of this TV is higher than i ever expected. Additionally, the remote is very sensitive and highly responsive. You press a button and the TV reacts without delay. I highly recommend this TV. Thanks Samsung for a high quality product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product fits perfectly in my living room.
on September 20, 2025
Posted by: therealbeans
[This review was collected as part of a promotion.] I love the streaming for movies and classic TV. I'm not happy with having a smart phone to down load apps. I have an Android phone ( I cant afford a smart phone) so I am having some difficulty down loading I have to have someone with a smart phone help me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV resolution so far
on September 20, 2025
Posted by: chirp
from Minnesota
Combined with Verizon Wireless it has been perfect picture and reception. Would recommend anyone to by a Samsung TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv!
on September 20, 2025
Posted by: Kayla
Great tv! It has a nice screen plus great accessibility options for blind users. The ports are easy to locate!
Written by a customer while visiting Samsung US
Customer Rating
3
Jury is still out
on September 22, 2025
Posted by: Giddle
[This review was collected as part of a promotion.] 1500 Character Maximum
I have had the television for almost 1 month and debating whether to call and report a problem. Periodically, when I put on the television, the screen flickers.
Have to shut off the television and restart it. Also, sometimes when I first put on the television, there is no sound / volume.
Similarly, I have to shut down and restart it. Lastly, sometimes picture freezes and then reverts to Home Screen.
I have had the television for almost 1 month and debating whether to call and report a problem. Periodically, when I put on the television, the screen flickers.
Have to shut off the television and restart it. Also, sometimes when I first put on the television, there is no sound / volume.
Similarly, I have to shut down and restart it. Lastly, sometimes picture freezes and then reverts to Home Screen.
Value
3
Response from Samsung USBy Samsung Advisor, September 22, 2025
Hi Giddle, Thank you for reaching out to us. Please try the steps below to resolve the flickering and sound issues you mentioned. If you're noticing flickering or unexpected changes in screen brightness, we recommend disabling the following energy-saving features: Settings > General & Privacy > Power and Energy Saving
• Brightness Optimization
• Motion Lighting
• Energy Saving Solution
You may also want to turn off Contrast Enhancer, which can cause brightness shifts during certain scenes: Settings > Picture > Expert Settings > Contrast Enhancer
Lastly, make sure your TV is running the latest firmware: Settings > Support > Software Update > Update Now. Regarding sound issues: if you're not hearing sound from your TV, please try the following: • Check your volume and mute settings, and confirm external speakers are powered on. • If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager. • For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical. • For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network. You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com. ~ Samsung Advisor
• Brightness Optimization
• Motion Lighting
• Energy Saving Solution
You may also want to turn off Contrast Enhancer, which can cause brightness shifts during certain scenes: Settings > Picture > Expert Settings > Contrast Enhancer
Lastly, make sure your TV is running the latest firmware: Settings > Support > Software Update > Update Now. Regarding sound issues: if you're not hearing sound from your TV, please try the following: • Check your volume and mute settings, and confirm external speakers are powered on. • If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager. • For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical. • For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network. You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com. ~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Picture perfect
on September 22, 2025
Posted by: Sunshine
[This review was collected as part of a promotion.] Streaming
Bought this tv just for you tube;
my husband is hooked!
Not enough memory in the old one so couldn't download.
Bought this tv just for you tube;
my husband is hooked!
Not enough memory in the old one so couldn't download.
Value
5
Written by a customer while visiting Samsung US