Customer reviews from Kitchen Aid
KitchenAid - 13-Cup Food Processor with Work Bowl - White
Average customer rating
3.5
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
10
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
6
65%of customers recommend this product.
(
13 out of
20)
Customer Reviews for KitchenAid - 13-Cup Food Processor with Work Bowl - White
Customer Rating
1
Terrible design of the bowl.
on February 26, 2025
Posted by: Timami
from New Jersey
The blade just damaged the bowl. It is very lucky that no one get hurt.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KA Review Team, March 3, 2025
Dear Timami,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288784466 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 288784466 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Operates well, good power.
on January 4, 2022
Posted by: CaptJeff
from Henderson, NV
[This review was collected as part of a promotion.] Functions very well, and cleans up nicely in dishwasher.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Love it.
on September 2, 2024
Posted by: beachbaby88
from Marietta, GA
Love it. However, the clip to the top has now broken for the second time. I can manage by holding the lid down manually.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Save your money. Get something else.
on December 11, 2024
Posted by: Kitchenaidhasfallenagain
Very disappointed in this product. We chose this food processor for the size and because the design prevents leaking from the center of the bowl where the blades attach in many products. The lack of leaking has been the only thing I like about this product. The whole product feels very cheaply made and I dont expect it to last more than a year or two with regular use. The motor is terribly weak for such a large base. The pastry blade does not work for biscuits or pie dough. The lid is poorly designed as well as the locking system of the bowl. You have to be extremely careful lifting it out if the content are liquid like salsa or you'll make a huge mess. The slicer/shredder blade works well but the opening is so small you can't slice anything larger than a carrot or celery and blocks of cheese must be cut in half. I haven't used the whipping blade so can't comment but I wouldn't hold my breath.
Response from Kitchen AidBy KA Review Team, December 16, 2024
Dear Kitchenaidhasfallenagain,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 286801464 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 286801464 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great machine!
on February 18, 2022
Posted by: Jeanie123
from Washington, GA
[This review was collected as part of a promotion.] Given to me for a birthday gift! Love it! Have used everyday since!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Weak clasp on lid
on September 4, 2024
Posted by: FrustratedChef
from Daphne Alabama
Have had clasp that holds lid break twice now. Manufacturer did replace it the first time by sending an entirely new food processor. Sent back the old. Within two weeks the replacement process suffered the same failure. Have not used since. Great appliance when it works.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Broken With little use! stay away
on August 13, 2025
Posted by: Jenny
I have had this food processor just over a year. I use it once or twice a month usually for salsa making. Yesterday I was making bolognaise and breaking up the tomatoes in the bowl. The motor still worked but the blade quit spinning. When my husband looked close the blade dug into the bowl. So he looked below the bowl and the metal part that sits in the motor unit that the bowl sits in was cracked and split.
To make matters worse I tried to get onto the chat site and they just kept telling me they would send me transcripts, but no one was there!
To make matters worse I tried to get onto the chat site and they just kept telling me they would send me transcripts, but no one was there!
Response from Kitchen AidBy KitchenAid Small Appliance, August 14, 2025
Dear Jenny,
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#354259760 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#354259760 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Broken latch after light use
on September 19, 2025
Posted by: Don Z
from California
The food processor itself is fine. It saw very little use over the two years we have owned it and had always worked well. The blade selection that it comes with is useful for a wide range of uses. I will say that it is not the easiest to clean, but I think that is the norm with food processors. However, like many others, the latch broke off the last time we tried to use it. While I understand that these parts will not last forever, the fact that it broke after only two years of very occasional use is very disappointing, especially when I have other KitchenAid products that have lasted decades.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, September 22, 2025
Dear Don Z, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#359589471 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Written by a customer while visiting Kitchen Aid