We received this blender as a wedding gift and were very excited! It has worked great for 1.5vyears, and now it is falling apart. It started with a small leak. Now the blade base has become very lose and the rubber gasket has fallen out, allowing leaking at a surprising rate. It led to smoking and damage to the base of the blender when plastic was grinding directly on plastic, also creating an awful smell. The only straightforward option is to replace the blender body, but I am worried we will just have to do it again in a year. For the price you pay, this is insane. And I can't get in touch with anyone on chat or support to discuss replacement.
No, I would not recommend this to a friend.
Response from Kitchen AidBy KitchenAid Small Appliance, January 28, 2026
Dear mmiller94, Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with.
This is the best blender for smoothies I've ever had (and that includes the previous 2 kitchenaid blenders I've had). Our family makes multiple smoothies every morning and this blends them perfectly in under 10 seconds. No lumps, no needing to stir to get it to blend, just press the button and it's done. We tried 2 other brands because we were hoping to find something less expensive but they just didn't work. Haven't made anything else but smoothies in it yet, but for our purposes this has been well worth the money. Hoping it lasts for many years.
[This review was collected as part of a promotion.] This is an excellent product to make smoothies and juice drinks so I may receive the proper nutrients daily for a healthy body. Great recipes and instructions were provided upon purchase. I value this product as much as my oven and refrigerator and clean dishes. Easy to use and powerful!
The blade got broken after only 14 months of use. Very unreliable product
Response from Kitchen AidBy KA Review Team, April 7, 2025
Dear Zuhair, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Blender. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 289714584 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Its blends wonderful, the only reason i did not give it 5 stars was because when I blend chiles it stains the cup I've cleaned it takes a couple of type of cleaners but now its not a clear and beautiful as when purchased.
[This review was collected as part of a promotion.] I had a Beast Blender that died. It was OK, not great. I did my research - Ninja, Vitamaster, K400 and others. I must say the K400 is fabulous for our daily smoothies. No clumps no matter if it’s hard or leafy veggies, fruit, powder, ice, etc. a GREAT addition to our kitchen. BTW love the auto wash function.
[This review was collected as part of a promotion.] So far, my new Kitchen Aid blender has been a superior appliance. I make fruit smoothies using fresh and frozen fruits in the mix. My old Kitchen Aid blender worked well, but did not grind up the skins on the fruit as small as I would have liked. This new one pulverizes everything completely. The skin particles are reduced to the size of sand, rather than the size of bb's like the old one did. This really improves the drinkability of the resulting liquid. I am really happy with this new model.