Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Average customer rating
4.7
(2,467 Reviews)
Rating breakdown 2,467 reviews
5 Stars
1,909
4 Stars
402
3 Stars
91
2 Stars
28
1 Star
37
86%of customers recommend this product.
(
193 out of
225)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Customer Rating
3
Screen Issues
on April 17, 2026
Posted by: Xentipedes
[This review was collected as part of a promotion.] Loved my phone in the beginning. It's very unique but it's special feature is also unfortunately it's downfall. There's a small dip in the middle of the screen that's only visible when light hits it a certain way which isn't an issue for me. However, over time with folding the phone closed over and over again, the screen suddenly cracked, even though i hadnt even dropped it. The inner screen suddenly glitched along the fold line and the outer screen showed signs of broken glass. The pixels on the screen slowly come out of service everyday since the initial crack. Love my phone but the folding part needs more work.
Value
3
Response from Samsung USBy R&R Team, April 20, 2026
Hello Xentipedes, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to review any and all options available to you for a resolution. We have also provided a link to an article with recommendations we find helpful to our customers to care for this unique device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
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Written by a customer while visiting Samsung US
Customer Rating
3
Too Delicate!
on April 18, 2026
Posted by: Retired in Nevada
I have a good track record w/ phones [my last 2 lasted over 5yrs w/ no damage].
The Flip 7 is so so DELICATE! I'm on my 3rd in 6 MONTHS!
It is a cute, gimmicky phone--- thank goodness i got the INSURANCE! :/
The Flip 7 is so so DELICATE! I'm on my 3rd in 6 MONTHS!
It is a cute, gimmicky phone--- thank goodness i got the INSURANCE! :/
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Retired in Nevada, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We completely understand how important it is to feel confident in the durability of your device. We have provided a link to an article that helps our customers care for this unique design. We have also shared a link to the Samsung Support Team if you have questions, or are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features & Versatile
on April 20, 2026
Posted by: Dinha4
[This review was collected as part of a promotion.] The new Galaxy Z Flip 7 is super versatile and efficient. I love having the power of an android phone that can fold, still allow me to do what I need with it closed, and when I need, I can open for the full power of a big screen. The features are great, has great battery life and the Galaxy AI features are also very useful. Allowing me to edit pictures, helps me to write better emails find things online and much more. The screen holds up great even with extensive use. I absolutely love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvements over the years, love it
on April 22, 2026
Posted by: Bigdog
[This review was collected as part of a promotion.] Excellent improvements over the years, love the new flip 7
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing!!!
on April 23, 2026
Posted by: JPdagoat
[This review was collected as part of a promotion.] I love it because it's easy to use and it's an old school flip phone style android that I absolutely love!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
perfect device
on April 26, 2026
Posted by: carmelqueen
[This review was collected as part of a promotion.] It's the best phone ever. The camera is awesome. I would rate this phone 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small phone, big personality
on April 27, 2026
Posted by: FlipWithNia
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Flip7 for a little bit now and I’m honestly obsessed. The fact that it literally folds in half still feels cool every time I close it, not even going to lie. It’s super easy to carry around and fits in basically anything, which I didn’t realize I needed until now.
I use my phone for everything—watching shows, scrolling, texting, school stuff—and it keeps up with all of it without feeling overwhelming. The outer screen is one of my favorite parts because I can check notifications or change music without even opening the phone, which saves me from getting distracted every five seconds.
The camera is really good, and being able to prop the phone up on its own for pictures or videos is actually so convenient. No more awkward balancing or asking someone to take a picture for me.
Galaxy AI is also a nice touch. It helps make things quicker and smoother, especially when I’m multitasking or trying to stay organized during busy days.
Overall, this phone just fits my lifestyle. It’s cute, practical, and actually makes using my phone feel a little more fun again. I didn’t expect to care this much, but here we are.
I use my phone for everything—watching shows, scrolling, texting, school stuff—and it keeps up with all of it without feeling overwhelming. The outer screen is one of my favorite parts because I can check notifications or change music without even opening the phone, which saves me from getting distracted every five seconds.
The camera is really good, and being able to prop the phone up on its own for pictures or videos is actually so convenient. No more awkward balancing or asking someone to take a picture for me.
Galaxy AI is also a nice touch. It helps make things quicker and smoother, especially when I’m multitasking or trying to stay organized during busy days.
Overall, this phone just fits my lifestyle. It’s cute, practical, and actually makes using my phone feel a little more fun again. I didn’t expect to care this much, but here we are.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone glitches alot its my second flip phone!
on April 27, 2026
Posted by: Vidabella12
[This review was collected as part of a promotion.] Not much to tell my first flip i had all of the sudden when I opened it the screen just had a bunch of lines it was never dropped or improperly handled and to get a new flip phone costing me money and now with this one that I have it glitches alot the screen gets stuck and I have to restart.
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hey Vidabella12, thank you for taking time out of your day to share your experience of your Samsung Galaxy Z Flip7 with us. We know how important the uninterrupted usage of your device is to you every day. We have provided links to resources to help you troubleshoot the freezing and display response you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US