Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Average customer rating
4.7
(2,464 Reviews)
Rating breakdown 2,464 reviews
5 Stars
1,908
4 Stars
401
3 Stars
91
2 Stars
27
1 Star
37
86%of customers recommend this product.
(
193 out of
224)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Customer Rating
1
Get dead pixels after 6 months
on May 9, 2026
Posted by: Chany
from Houston
Expertise:Intermediate
The Samsung Z Flip's durability leaves much to be desired. Within just six months of use, many units develop dead pixels and dark spots at the fold — a critical flaw for a device built around its folding mechanism. Compounding the issue, Samsung's warranty support has been consistently disappointing, with screen replacements under the standard one-year manufacturer warranty proving difficult to obtain.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, May 11, 2026
Hey Chany, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how disappointing it is when your device is not meeting your expectations in durability. We have provided a link to an article to help you with the pixels you mention. We have also provided links to the Samsung Support Team to assist you with any additional options and your warranty information for reference. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great and compact
on May 16, 2026
Posted by: Abeelady
[This review was collected as part of a promotion.] This phone is awesome! Just as everyone else in this world I use my phone every single day. The battery life is surprisingly good for such a small phone. The resolution for the phone is fantastic my photos are extremely clear. I do use it for YouTube and movies whenever I fly anywhere or if I'm on a road trip. I love the fact that it's so small when it's flipped closed. I'm a woman so as you know women's pockets are very small. It doesn't matter what I'm wearing my phone always fits. I will be getting the next generation once it comes out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on May 25, 2026
Posted by: Mariam
[This review was collected as part of a promotion.] Terrible fold and still has screen issues. Don't bother otherwise you'll be replacing the phone or getting it fixed quarterly within the year
Value
1
Response from Samsung USBy R&R Team, June 2, 2026
Hello Mariam, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We know how important your phone is to you every day for a range of daily tasks. We have provided a link to help our customers care for this unique design. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 31, 2026
Posted by: Theodor
[This review was collected as part of a promotion.] My phone is now 1 year old and im obsessed with it. Its overall really great in the every day life.Galaxy Ai is helping be alot too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great new phone!
on July 26, 2025
Posted by: Nefarious
[This review was collected as part of a promotion.] I upgraded from a Samsung S20+; as far as phone dimensions, the main screen is a tad bit bigger than my old phone which is great because that was a concern. I love how compact it is when folded and the smaller screen is great for quick tasks. I have only dabbled a little on the Galaxy AI feature but coming from the S20+, the Z Flip 7 feels so much more responsive, versatile and just overall better in every way!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a few flaws
on July 27, 2025
Posted by: 18yearSammyUser
from Colorado
Expertise:Expert
I've had every flip from the 3 up and I love how the bigger screen works. The main one i keep wanting on every flip is better zoom and megapixels on the camera(because I can't afford the fold and my jobs make it to where the flip is my better option). I also wish there was more features on the cover screen since it didn't change at all. The battery is remarkable and I've only had it get down to about 65% on a full charge in a day. I like that samsung finally made the whole phone the color you chose instead of just the back of the phone being that color and the crease is practically invisible now vs the phones' predecessors. But all in all, this is one of samsung's better zflips.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Massive improvements, still lacking
on July 27, 2025
Posted by: Shy124
from Atlanta, Georgia
This phone is an incredible upgrade from my z flip 4 the battery life is amazing, the phones looks crisp, and the new screen size is a massive upgrade both inner and outer. However knowing that the phone doesn't have the snapdragon elite chip I was thinking the phone would've been cool and wouldn't heat up however even doing something simple like charging or going outside the phone gets heated quickly and not only does it make it uncomfortable to hold at times it also dims the screen even if I'm doing something simple like scrolling the phone would just heat up if they fixed this honestly I would give 5 stars but the heat issue is noticeable enough while using the phone especially knowing that it doesn't have the snapdragon elite.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, July 28, 2025
Hi there Shy124,
Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
At work I need a practical, compact and easy-to-us
on July 28, 2025
Posted by: Azteca27
[This review was collected as part of a promotion.] The Samsung Z F Flex 7 is a perfect compact phone, it helps me interpret and understand other people, it fits very well in my pants pocket, at work I can't use very large phones since they are very cumbersome, but the ZIP 7 is perfect for me.
Value
5
Written by a customer while visiting Samsung US