Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (AT&T)
Average customer rating
4.7
(1,571 Reviews)
Rating breakdown 1,571 reviews
5 Stars
1,281
4 Stars
218
3 Stars
41
2 Stars
17
1 Star
14
86%of customers recommend this product.
(
125 out of
146)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (AT&T)
Customer Rating
1
Stay away from foldable devices
on September 15, 2025
Posted by: Sash
from Tampa, FL
Expertise:Intermediate
Phone began powering off for no reason after closing it shut, and now struggles to even turn on at times. Worst experience I've had with a phone. Stay away from foldables.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, September 15, 2025
Greetings Sash, We appreciate you taking the time to share your experience with your Galaxy Z Flip7. If you notice that your phone shuts down when you close it, please check if a case on your phone is pressing against the power button, as this may cause interference and trigger the device to turn off. Also, examine your apps to see if any could be affecting your device’s power settings, and inspect your device for any physical damage. For further assistance, please note that we have partnered with uBreakiFix as an authorized repair location. Taking your device there for a review might be helpful. Samsung products are protected against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each item. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. For eligible devices, you may also choose to add this extra coverage. Please reach out to our Samsung Support Team if you need further assistance. We are here to help. Thank you for choosing Samsung. Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast processing speeds, good battery, nice screens
on September 22, 2025
Posted by: 83Squarebody
[This review was collected as part of a promotion.] Not sure about the Galaxy AI yet, don't care too much about a phone tracking things.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Monmouth, Maine
Expertise:Intermediate
Verified Purchase:Yes
This is my second Galaxy Flip phone and I find it as excellent a phone as could be expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best flip phone
on October 10, 2025
Posted by: Hercmejia8
[This review was collected as part of a promotion.] Galaxy AI was far more excellent tools than other, easy to use and and it give you best always. Gemini was also very easy to use and always best tools to help you in your needs. With the new flip It fells like I have the coolest 90s design with pack of excellent performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it it fits perfect in pockets
on November 14, 2025
Posted by: Sepsimom
[This review was collected as part of a promotion.] The quality pictures are great the sound also is awesome the color is very nice .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on December 9, 2025
Posted by: Neverbuyingsamsungagain
Expertise:Expert
Do not buy this phone! The screen just stops working and a quick search will show you it’s a common problem. Less than one year old and still under warranty yet they claim (without evidence) that the phone must have been damaged. You can get it fixed for half the price of the phone until it stops working again in a year. Every Samsung product I’ve bought in the last decade is garbage and breaks much sooner than it should.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 10, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how valuable your phone is to you every day, and how disappointing it can be when your device is not operating as intended or expected. We have provided a link to your warranty information for your reference, and to the Samsung Support Team if you would like to explore options and discuss your warranty further. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Paul S
from Maine
Expertise:Intermediate
Verified Purchase:Yes
Upgraded wifes from a Galaxy S21. What a great phone! The display is larger but it folds down do nicely I no longer worry about scratching the screen. No learning curve transitioning from the old phone. Impressive how the screen folds in half. Very happy customer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Raydt
Verified Purchase:Yes
The flip 7 is almost perfect. Much better than its previous models. It still needs faster updates when google introduces a update or security fix
Written by a customer while visiting Samsung US