Customer reviews from Samsung US
Samsung - Galaxy Z Flip7 256GB - Jet Black (AT&T)
Average customer rating
4.7
(2,206 Reviews)
Rating breakdown 2,206 reviews
5 Stars
1,729
4 Stars
341
3 Stars
80
2 Stars
24
1 Star
32
86%of customers recommend this product.
(
191 out of
221)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Jet Black (AT&T)
Customer Rating
1
The screen damage very fast
on April 7, 2026
Posted by: Starfire
[This review was collected as part of a promotion.] The screen damage very fast even with the screen protector. Dont buy it!
Value
1
Response from Samsung USBy R&R Team, April 8, 2026
Hey Starfire, thank you for your feedback on your Samsung Galaxy Z Flip7. We completely understand how frutrating it is when your deivce is not functioning as intended or expected. We have provided a link to the Samsung Support Team and your warranty information to help you resolve this matter with your device. We have also shared a link to an article to help you ensure the durability of this unique device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone!
on April 22, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Z Flip7 is a fantastic phone! It sits easily in my pocket folded. The cover screen is durable and very useful for accessing bording passes quickly and for watching YouTube videos. The main screen unfolds to the size of a Galaxy S26+ main screen and you don't notice any crease at all. It comes with Galaxy AI which I use when traveling overseas to translate discussions and to quickly decipher restaurant menus. I also use Galaxy AI to remove unwanted objects from my travel photos. One of its most useful features is it quickly summarizes Samsung Internet webpages enabling me to quickly get to the point of an article. I find the Exynos 2500 processor to be very fast and when teamed with 12GB of memory, I have no issues opening and switching between multiple apps. The battery lasts the entire day. Whenever I pay for something with it everyone becomes interested in the Z Flip7 and I become an impromptu salesman which I enjoy because I want others to experience the satisfaction my Z Flip7 gives me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
School is in session
on April 24, 2026
Posted by: Maddy1
[This review was collected as part of a promotion.] Currently in paramedic school and let me just say, the way this has put my note taking at ease. The galaxy AI features helps with all the details I need to learn and as well my creativity to draw out certain parts of the human body. Old school note taking is out, AI note taking is in. Also great Battery life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Makes a wonderful gift
on April 28, 2026
Posted by: Anb4eva
from New York
Expertise:Expert
Bought this phone as a birthday present for my wife and she loves it,she usually hates upgrading her phone because of the transferring of her stuff but the interface made it easy as pie,she love the battery life and ergonomics of the phone when it's folded also she likes that she can customize it with different cases to improve the durability of the phone. It also has decent brightness for a phone that closes onto itself. She's happy and im happy. It was a great purchase.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Get dead pixels after 6 months
on May 9, 2026
Posted by: Chany
from Houston
Expertise:Intermediate
The Samsung Z Flip's durability leaves much to be desired. Within just six months of use, many units develop dead pixels and dark spots at the fold — a critical flaw for a device built around its folding mechanism. Compounding the issue, Samsung's warranty support has been consistently disappointing, with screen replacements under the standard one-year manufacturer warranty proving difficult to obtain.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, May 11, 2026
Hey Chany, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how disappointing it is when your device is not meeting your expectations in durability. We have provided a link to an article to help you with the pixels you mention. We have also provided links to the Samsung Support Team to assist you with any additional options and your warranty information for reference. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great new phone!
on July 26, 2025
Posted by: Nefarious
[This review was collected as part of a promotion.] I upgraded from a Samsung S20+; as far as phone dimensions, the main screen is a tad bit bigger than my old phone which is great because that was a concern. I love how compact it is when folded and the smaller screen is great for quick tasks. I have only dabbled a little on the Galaxy AI feature but coming from the S20+, the Z Flip 7 feels so much more responsive, versatile and just overall better in every way!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a few flaws
on July 27, 2025
Posted by: 18yearSammyUser
from Colorado
Expertise:Expert
I've had every flip from the 3 up and I love how the bigger screen works. The main one i keep wanting on every flip is better zoom and megapixels on the camera(because I can't afford the fold and my jobs make it to where the flip is my better option). I also wish there was more features on the cover screen since it didn't change at all. The battery is remarkable and I've only had it get down to about 65% on a full charge in a day. I like that samsung finally made the whole phone the color you chose instead of just the back of the phone being that color and the crease is practically invisible now vs the phones' predecessors. But all in all, this is one of samsung's better zflips.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Massive improvements, still lacking
on July 27, 2025
Posted by: Shy124
from Atlanta, Georgia
This phone is an incredible upgrade from my z flip 4 the battery life is amazing, the phones looks crisp, and the new screen size is a massive upgrade both inner and outer. However knowing that the phone doesn't have the snapdragon elite chip I was thinking the phone would've been cool and wouldn't heat up however even doing something simple like charging or going outside the phone gets heated quickly and not only does it make it uncomfortable to hold at times it also dims the screen even if I'm doing something simple like scrolling the phone would just heat up if they fixed this honestly I would give 5 stars but the heat issue is noticeable enough while using the phone especially knowing that it doesn't have the snapdragon elite.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, July 28, 2025
Hi there Shy124,
Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Thank you for sharing how the Galaxy Z Flip7 fits into your work life. Portability and power are key features of the Flip7 experience. You may notice your phone heating up if you are using multiple intensive apps simultaneously. While it’s normal for your Galaxy phone to get warm during use, this won’t affect the device’s lifespan or performance. However, if you feel uncomfortable due to the device potentially overheating, it’s important to stop using it and allow it to cool down.
There are several reasons why your Galaxy phone might become warm during use. When you engage features or apps that require more power or use them for extended periods, the device may temporarily heat up because of increased battery consumption. Additionally, during wireless or fast charging, your phone may feel warmer to the touch.
To learn more about keeping your device at a normal operating temperature, please check out the online article titled “Keep Your Galaxy Device at Its Normal Operating Temperature,” which will be linked below.
Thank you for sharing your experience with us! We look forward to seeing everything you can do with your Galaxy Z Flip7!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Written by a customer while visiting Samsung US