Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Blue Shadow (AT&T)
Average customer rating
4.7
(5,853 Reviews)
Rating breakdown 5,853 reviews
5 Stars
4,854
4 Stars
716
3 Stars
151
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
642 out of
736)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Blue Shadow (AT&T)
Customer Rating
4
Love everything but the battery
on April 27, 2026
Posted by: Skitch64
[This review was collected as part of a promotion.] I use my phone for everything from videos pictures writing emails editing videos and pictures The AI works fantastic every part of it very interactive melds well with everything I needed for. Once you get used to it it's hard not to use it
Value
4
Response from Samsung USBy R&R, May 7, 2026
Hey there Skitch64,
We love hearing how much you're enjoying Galaxy AI on the Galaxy Z Fold7! The Fold experience truly shines when it comes to creativity and productivity, whether you're editing photos and videos, writing emails, or multitasking.
The Creative Studio feature on your Galaxy phone lets you create stunning images, transform photos, design stickers, and make wallpapers using AI-powered tools. It sounds like Creative Studio aligns perfectly with your needs, and you can learn more by checking out the online article linked below.
It's wonderful to see how seamlessly AI features have become a part of everyday life. Thank you for making Samsung a part of your daily routine!
Try Creative studio on your Samsung phone
https://www.samsung.com/us/support/answer/ANS10010270/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We love hearing how much you're enjoying Galaxy AI on the Galaxy Z Fold7! The Fold experience truly shines when it comes to creativity and productivity, whether you're editing photos and videos, writing emails, or multitasking.
The Creative Studio feature on your Galaxy phone lets you create stunning images, transform photos, design stickers, and make wallpapers using AI-powered tools. It sounds like Creative Studio aligns perfectly with your needs, and you can learn more by checking out the online article linked below.
It's wonderful to see how seamlessly AI features have become a part of everyday life. Thank you for making Samsung a part of your daily routine!
Try Creative studio on your Samsung phone
https://www.samsung.com/us/support/answer/ANS10010270/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love everything but the battery
on April 27, 2026
Posted by: Skitch64
[This review was collected as part of a promotion.] I use my phone for everything from videos pictures writing emails editing videos and pictures The AI works fantastic every part of it very interactive melds well with everything I needed for. Once you get used to it it's hard not to use it
Value
4
Response from Samsung USBy R&R, May 6, 2026
Hey there Skitch64,
Thank you for sharing your experience with the Galaxy Z Fold7. The flexibility for editing, streaming, productivity, and creativity continues to make the Fold lineup stand out for everyday use. It is great to hear Galaxy AI has become such a seamless and helpful part of your routine. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The flexibility for editing, streaming, productivity, and creativity continues to make the Fold lineup stand out for everyday use. It is great to hear Galaxy AI has become such a seamless and helpful part of your routine. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great overall
on April 27, 2026
Posted by: Darchi09
[This review was collected as part of a promotion.] Features are awesome only thing is when watching videos and movies it has black bezels
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on April 27, 2026
Posted by: Gudone
[This review was collected as part of a promotion.] This device is one of the best devices I've ever had. It's so amazing honestly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A premium device with a bad charger port...
on April 27, 2026
Posted by: GothDrumr67
[This review was collected as part of a promotion.] I have had both a Fold 6 and Fold 7. The charger port only works for a months on both devices, and then all kinds of warnings about foreign matter or moisture. No matter how you attempt to rectify the issue, nothing works. Now it will only charge wirelessly. This happened on both the 6 & 7. I expected more with such a premium device. Other features are great, AI features are best in class, and no other phone makers can match. Great device, but if you can't plug it in, it's a brick.
Value
3
Response from Samsung USBy R&R, April 28, 2026
Greetings GothDrumr67,
It's wonderful to hear that features like Galaxy AI are enhancing your experience with the Galaxy Z Fold7. Foldable devices offer a unique combination of performance and versatility, making them especially useful for multitasking and productivity.
If there is any moisture in your device’s USB port, charging will be disabled as a safety measure to protect your phone from damage and corrosion. If you see a water drop icon indicating moisture detection, turn off your device and allow it to dry completely. If the icon persists and you continue to experience charging concerns, try clearing your USB cache.
Before following the steps below, ensure that your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:
1. Go to **Settings** > **Software update**.
2. Tap on **Download and install**.
3. Follow the on-screen instructions.
If your device displays the water drop icon even though it is completely dry and free of moisture, and you still have charging concerns, try clearing your USB cache. This should help resolve the system error.
**To clear your USB cache:**
1. From **Settings**, navigate to **Apps**, then tap the **Filter and sort** icon.
2. Enable **Show system apps** by moving the switch to the right, then tap **OK**.
3. Scroll to **USB Settings** and tap **Storage**.
4. Tap **Clear cache** located at the bottom right-hand corner of the screen.
Additionally, try using a different charging cable, as moisture may be present in your current cable, which could trigger the moisture icon. If you are charging in a high-condensation area, such as a kitchen or bathroom, latent moisture may be causing the error. Try charging in a drier environment. If the problem persists, use a different charging cable as mentioned above.
If you continue to see the same error message, you can submit an error report through the Samsung Members app in real time. The Samsung Members app offers a growing library of content to help you use your Galaxy phone or tablet, including troubleshooting tips, articles for any concerns you may have, and diagnostic tools to test your device’s functions.
For more information, please refer to the details linked below. If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung innovation.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that features like Galaxy AI are enhancing your experience with the Galaxy Z Fold7. Foldable devices offer a unique combination of performance and versatility, making them especially useful for multitasking and productivity.
If there is any moisture in your device’s USB port, charging will be disabled as a safety measure to protect your phone from damage and corrosion. If you see a water drop icon indicating moisture detection, turn off your device and allow it to dry completely. If the icon persists and you continue to experience charging concerns, try clearing your USB cache.
Before following the steps below, ensure that your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:
1. Go to **Settings** > **Software update**.
2. Tap on **Download and install**.
3. Follow the on-screen instructions.
If your device displays the water drop icon even though it is completely dry and free of moisture, and you still have charging concerns, try clearing your USB cache. This should help resolve the system error.
**To clear your USB cache:**
1. From **Settings**, navigate to **Apps**, then tap the **Filter and sort** icon.
2. Enable **Show system apps** by moving the switch to the right, then tap **OK**.
3. Scroll to **USB Settings** and tap **Storage**.
4. Tap **Clear cache** located at the bottom right-hand corner of the screen.
Additionally, try using a different charging cable, as moisture may be present in your current cable, which could trigger the moisture icon. If you are charging in a high-condensation area, such as a kitchen or bathroom, latent moisture may be causing the error. Try charging in a drier environment. If the problem persists, use a different charging cable as mentioned above.
If you continue to see the same error message, you can submit an error report through the Samsung Members app in real time. The Samsung Members app offers a growing library of content to help you use your Galaxy phone or tablet, including troubleshooting tips, articles for any concerns you may have, and diagnostic tools to test your device’s functions.
For more information, please refer to the details linked below. If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung innovation.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My device is a fold 3. It was an overall outstand.
on April 27, 2026
Posted by: Woodenman
[This review was collected as part of a promotion.] I use my device for almost everything. From photos, to uploads, & emails.
The only problem i had with the fold 3. Was the fold screen gave me issues. So i never really got the full experience of the phone.
The only problem i had with the fold 3. Was the fold screen gave me issues. So i never really got the full experience of the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the way it brings videos to full screen
on April 27, 2026
Posted by: Bhop9669
[This review was collected as part of a promotion.] Galaxy AI is one of my favorite parts of those galaxy 7fold
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 27, 2026
Posted by: Nikkinunu
[This review was collected as part of a promotion.] Great phone simply amazing does everything I want and need
Value
5
Written by a customer while visiting Samsung US