Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Blue Shadow (AT&T)
Average customer rating
4.8
(4,399 Reviews)
Rating breakdown 4,399 reviews
5 Stars
3,698
4 Stars
490
3 Stars
109
2 Stars
27
1 Star
75
87%of customers recommend this product.
(
534 out of
612)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Blue Shadow (AT&T)
Customer Rating
1
Failed in the first month
on September 10, 2025
Posted by: CBERG
from Centennial Co
Expertise:Intermediate
The inside screen, stop working and the 5G worked intermittently. It's my wife's phone. She has cancer.The repair scenario is a nightmare.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your feedback about the Galaxy Buds3 Pro, Mely! We take pride in offering the best buds in the market and want to help turn your experience around. The Galaxy Buds3 are designed as open-type buds, which means they don't have ear tips like canal-style earbuds. To use them, simply place them in your ears; you'll see directional marks at the bottom: an L for the left bud and an R for the right. Insert the R bud into your right ear, R facing you, and the L bud into your left ear, L facing you. Angle the buds slightly so that the microphone points towards your mouth, not straight down. You can adjust their fit by rotating them forward or backward until they feel comfortable. To enhance your audio experience, we recommend trying out the Equalizer on the Wearable app. This way, you can personalize your buds' settings to sound the way you prefer them. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Silly complaints but honest input
on November 28, 2025
Posted by: AAR1024
[This review was collected as part of a promotion.] I really love the zfold line of samsung, the only part that I wish I could change is how small the outside screen is. When out in public (say in line at the store) it's not always convenient to unfold and at the same time, it is difficult to respond to a text from the smaller screen. I understand that is a silly thing to complain about all things considered on how great the phone is and the inside main screen is massive, but it's honest. The only other thing is I wish all apps would flow between screens better without having to reload them but that's more to the app developers I would think but maybe not, there could be a developer within the Samsung fold line that figures out how to allow them to flow better, who know.... Again just honest wants Samsung to improve about the zfold line of phones, if possible.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hello AAR1024,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Washington
Expertise:Expert
Verified Purchase:Yes
Best phone i have ever had for work and play. For cloud gaming and sales
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Edgar! We’re so glad to see it’s been the best phone you've ever had for your work and play, especially for cloud gaming and sales. The Z Fold7 features the most advanced next-gen Snapdragon® mobile processor, which makes everything run smoother. You can expect 38% faster processing, 26% smoother graphics, and 41% quicker AI capabilities compared to the Galaxy Z Fold6. This really improves your gaming and viewing experience! If you have any questions or need support, don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
It's totally different
on August 5, 2025
Posted by: Bert
from Louisiana
Expertise:Intermediate
Samsung has changed the game in America. Work well and thin
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on July 25, 2025
Posted by: Maestro Pechuga
from Sanford FL
Finally, new technology for a fold, I hope they put back the Spen support but finally a generation with new changes and good changes!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've ever had, greatest one yet!
on September 18, 2025
Posted by: Nickb1996
[This review was collected as part of a promotion.] This is by far the best phone in my personal opinion that Samsung has produced. The absolute best fold model of all. Amazing how thin it is yet how much performance it has. Thanks Samsung for doing what you guys obviously do the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I completely love this device.
on November 24, 2025
Posted by: Elorlo
[This review was collected as part of a promotion.] I use my device for work, to watch movies, I use a lot to connect my meta glasses, I use Gemini AI, I really like taking pictures as well.
Value
5
Written by a customer while visiting Samsung US