Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Average customer rating
4.7
(7,346 Reviews)
Rating breakdown 7,346 reviews
5 Stars
6,043
4 Stars
963
3 Stars
190
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
752)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Customer Rating
3
The device is BUT....
on April 13, 2026
Posted by: Terronb94
[This review was collected as part of a promotion.] My first device was great, it was a Samsung Galaxy Z Fold 7 but I had to get a replacement. They sent me a replacement that was laggy and that gets hot quick, I thought it had to do with not getting the recent update but that's not the case, it's still very laggy when I open up the camera and certain apps. My android auto stops working whenever I open up the camera app.
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hey there Terronb94,
Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on April 13, 2026
Posted by: KingKing
[This review was collected as part of a promotion.] It's been great. Love the muti task and big sceen.
Value
4
Response from Samsung USBy R&R, May 6, 2026
Greetings KingKing,
Thank you for sharing your experience with the Galaxy Z Fold 7. The large display and multitasking capabilities make the Z Series lineup a favorite among users who appreciate both productivity and entertainment in one device. It’s wonderful to hear that your experience has been so positive. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold 7. The large display and multitasking capabilities make the Z Series lineup a favorite among users who appreciate both productivity and entertainment in one device. It’s wonderful to hear that your experience has been so positive. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Device
on April 13, 2026
Posted by: Chacha
[This review was collected as part of a promotion.] Everything about how this phone was made is terrible. Everything is delayed
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hello Chacha,
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Live this phone and the screen
on April 13, 2026
Posted by: Zfold6
[This review was collected as part of a promotion.] I use my phone for movies tv games and as my everyday device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pure magic
on April 13, 2026
Posted by: Sagar123
[This review was collected as part of a promotion.] Samsung nailed it with the Z Fold 7. The hardware is stunningly slim, but the Galaxy AI features—especially Sketch to Image and the Live Translate—are what I use every day. It feels like a 'smart' assistant more than just a phone. The wider front screen is a huge win for usability too. 10/10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Massive screen
on April 13, 2026
Posted by: RabbidFoote
[This review was collected as part of a promotion.] I'm older with presbioptic vision. This massive screen let's me read ALL the fine print.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for business life
on April 13, 2026
Posted by: Nice206
[This review was collected as part of a promotion.] I recently switched to the Samsung Galaxy Z Fold7, and the portal looks and works fantastic on the larger display. Being able to securely scan and upload documents using the camera without having to go into the office is a total game-changer for a busy schedule.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product does have great features
on April 13, 2026
Posted by: Jewelz
[This review was collected as part of a promotion.] This phone has great features but I find it too bulky and not comfortable to use. I've been very gentle with this phone and it still got bubbles in the large screen when phone is unfolded.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hi there Jewelz,
Thank you for sharing your experience. The Galaxy Z Fold7 is designed to provide a large-screen experience with flexible functionality. Your feedback on comfort and display features highlights what is most important for everyday use. We appreciate you being a part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience. The Galaxy Z Fold7 is designed to provide a large-screen experience with flexible functionality. Your feedback on comfort and display features highlights what is most important for everyday use. We appreciate you being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US