Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Average customer rating
4.7
(4,842 Reviews)
Rating breakdown 4,842 reviews
5 Stars
4,050
4 Stars
552
3 Stars
125
2 Stars
32
1 Star
83
88%of customers recommend this product.
(
631 out of
719)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Customer Rating
1
internal screen broke
on November 17, 2025
Posted by: Ender
Expertise:Intermediate
Interal screen shattered and stopped working due to hinge manufacturer defect. Owned it for 4 months before it happened.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hello there Ender,
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Andrew
from Los Angeles
Verified Purchase:Yes
This phone is FINALLY what a fold phone should be. Its thin slick and feels amazing. Without even opening it, it's a full functioning phone. Don't even need to open it as much. Love love love. And the camera is amazing too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 20, 2026
Hey Andrew,
Thank you for sharing your positive experience with the Galaxy Z Fold7. Its sleek design, impressive front display, and advanced camera system offer flexibility without compromising quality. Hearing that it feels complete even when folded showcases the careful engineering behind Samsung foldables. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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X
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Thank you for sharing your positive experience with the Galaxy Z Fold7. Its sleek design, impressive front display, and advanced camera system offer flexibility without compromising quality. Hearing that it feels complete even when folded showcases the careful engineering behind Samsung foldables. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Miss Cheryl J
Expertise:Expert
Verified Purchase:Yes
I was so excited to receive my Fold Z7! I can't wait until vacation so I can really continue to Explore with it! I would higher recommended it! Despite the fold it is not heavy at all. Thanks again Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Response from Samsung USBy R&R, March 4, 2026
Hello Miss Cheryl J,
We love hearing this! The Galaxy Z Fold 7 was designed with your lifestyle in mind, and knowing that it's serving you well makes our work even more rewarding. We can’t wait for you to discover all the features you can use on your vacation and fully enjoy the device. Be sure to check out how Galaxy AI can enhance your photos. Thank you for choosing Samsung. Together, we can create something amazing!
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
We love hearing this! The Galaxy Z Fold 7 was designed with your lifestyle in mind, and knowing that it's serving you well makes our work even more rewarding. We can’t wait for you to discover all the features you can use on your vacation and fully enjoy the device. Be sure to check out how Galaxy AI can enhance your photos. Thank you for choosing Samsung. Together, we can create something amazing!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on January 15, 2026
Posted by: Bopson
Worst phone ever. Samsung now ha my phone for repairs for the second time is a few months. I have other phones that fall even more often than this but have not had issue is with them. The z fold 7 is not good
Response from Samsung USBy R&R, January 16, 2026
Hello Bopson,
Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best folding phone
on July 28, 2025
Posted by: Cali93
[This review was collected as part of a promotion.] My Z Fold 7 has revolutionized my daily life. The ability to unfold it into a tablet is a total game-changer for both work and play. Multitasking is a breeze, and streaming or gaming on the large display is incredibly immersive. The Galaxy AI features, like smart editing, subtly enhance every interaction. It's more than a phone; it's an essential tool that truly impacts my routine.
Value
5
Written by a customer while visiting Samsung US
Posted by: Dimitry
from New York
Expertise:Intermediate
Verified Purchase:Yes
I would give 5 stars because the Samsung Galaxy Z Fold 7 is super thin and lightweight. Howerver, without the s pen support and the screen is reflective, I rated 4 stars. But I still recommend it because it's a really beautiful smart (folded) phone and nothing looks like it before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, Dimitry! While we truly appreciate the value of the S Pen in our Galaxy lineup, our main goal with this model was to deliver the lightest and thinnest experience yet. We wanted to maximize portability for our users, which is why we focused on that aspect. It's reassuring to see that you find it beautiful! Whether folded or unfolded, the Galaxy Z Fold7 really does exceed expectations. With an expanded 21:9 cover screen and an even sleeker form, it's now easier to hold than ever. Plus, the main screen spans 8 inches, making it the most expansive screen on a Galaxy phone. If you ever need anything or have any questions, feel free to reach out to us at Samsung Support. Thanks again for your review! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Slim and lightweight
on July 27, 2025
Posted by: Bmw325
[This review was collected as part of a promotion.] Al is the best part of the zfold7 I love that so easy n convenient to get job done thx samsung to innovative and smart b4 every one else keep growing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worthy upgrade!
on July 28, 2025
Posted by: Rocketz152
[This review was collected as part of a promotion.] I upgraded from the Z-Fold 6 to the z-fold 7 and man it is awesome! Bigger screen, better processor, half the thickness! I do everything on my phone and this thing is a powerhouse! Galaxy AI works flawlessly and helps me be more efficient at the tasks at hand! Being able to run multiple windows on one screen really helps with business and dealing with emails. Not to mention, if you use a controller with the bigger screen this thing is a beast for gaming!
Value
5
Written by a customer while visiting Samsung US