Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Average customer rating
4.8
(4,271 Reviews)
Rating breakdown 4,271 reviews
5 Stars
3,604
4 Stars
481
3 Stars
97
2 Stars
22
1 Star
67
88%of customers recommend this product.
(
461 out of
524)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Customer Rating
1
internal screen broke
on November 17, 2025
Posted by: Ender
Expertise:Intermediate
Interal screen shattered and stopped working due to hinge manufacturer defect. Owned it for 4 months before it happened.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hello there Ender,
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The amazing Galaxy
on November 24, 2025
Posted by: Scalzo90
[This review was collected as part of a promotion.] I will admit, in the past I have had my doubts about Samsung. Starting really from the 2022 models i have been more and more impressed. A.I is the best thing coming out right now, and there is so much competition around A.I.. some phones do ok. But the Galaxy is miles ahead ANY competition in that arena, and it truly makes the phone fully enjoyable.
And then I can go on and on for days about the amazing display. It's the best part of the phone, your constantly looking at it. This phone has the best display i have EVER seen by far. And then we have the cameras, 8k video recording.. amazing 4k footage.. the pictures are so crisp in the night and daytime. I could go on and on about the features on this phone. It takes not even a full second to get on apps/websites, anything. And this phone can make your life easier and it does. That is the samsung way!.
And then I can go on and on for days about the amazing display. It's the best part of the phone, your constantly looking at it. This phone has the best display i have EVER seen by far. And then we have the cameras, 8k video recording.. amazing 4k footage.. the pictures are so crisp in the night and daytime. I could go on and on about the features on this phone. It takes not even a full second to get on apps/websites, anything. And this phone can make your life easier and it does. That is the samsung way!.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sachin
from Philadelphia
Expertise:Expert
Verified Purchase:Yes
Best fold ever, inhand fell was awesome for this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 25, 2025
Hi Sachin,
Short and powerful! Just like the Galaxy Z Fold7 experience! The in-hand feel and smooth, seamless design make it stand out in the foldable world. We’re excited to know it’s giving you that wow factor every time you open it. Thank you for taking the time to share your experience. We appreciate you making Samsung your go-to choice.
-Ty
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Short and powerful! Just like the Galaxy Z Fold7 experience! The in-hand feel and smooth, seamless design make it stand out in the foldable world. We’re excited to know it’s giving you that wow factor every time you open it. Thank you for taking the time to share your experience. We appreciate you making Samsung your go-to choice.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
sleek phone
on December 7, 2025
Posted by: navywife
[This review was collected as part of a promotion.] Nice sleek phone. light. long battery life. great brand
Value
5
Written by a customer while visiting Samsung US
Posted by: Rafay
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Very good phone really loving it size and screen very much suitable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I love the new slim and light profile but ...
on July 27, 2025
Posted by: SamFan
[This review was collected as part of a promotion.] I am thoroughly impressed with the new slim and light weight profile of the Samsung fold. The seamless design is truly a testament to Samsung's engineering prowess. The solid build feels incredibly sturdy and reliable. The Galaxy AI capabilities have improved significantly! I thoroughly used the AI writing assist feature to proofread and sometimes generate new content with the generative edit feature. I also love the Galaxy AI interpreter feature. One complaint is the 500 character limit in the Galaxy AI grammar and spell check feature.
There were a few deal breakers for me: 1) battery would rapidly deplete, 2) it runs warm/hot, and 3) the power button is easy to miss. Despite this, I will eagerly await Samsung's next round of Galaxy devices. I am confident they will work out these kinks.
Value
2
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for your thoughtful review of the Galaxy Z Fold7! We love to see that you're impressed with the slim, lightweight design and the advancements in Galaxy AI capabilities. Regarding your concerns about overheating and rapid battery depletion, it's important to note that several factors can contribute to this. When using features or apps that demand more power or during extended use, it’s normal for the device to generate some heat. Additionally, during wireless or fast charging, the phone may feel warmer than usual. We recommend checking out our support page for tips on optimizing your device's performance and managing heat. Your experience is important to us, and we want to ensure you get the best out of your Galaxy Z Fold7. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/#:~:text=Keep%20the%20device%20updated%20with,only%20available%20on%20supported%20models.
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Written by a customer while visiting Samsung US
Customer Rating
3
Duck AI
on July 27, 2025
Posted by: CONSUMERRIGHTS
from Columbus Ohio
Expertise:Expert
Camera lens is obnoxiously large compared to how thin the phone is. but the biggest issue i have i how AI is forced as a selling point. I don't want AI and see no reason why i have to be charged more for a feature i didn't ask for or want.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We noticed your concerns regarding the camera design and the focus on our Galaxy AI features. We want to emphasize that the Z Fold7 boasts an impressive high-resolution 200MP wide-angle camera, the same lens used in the Galaxy S25 Ultra, ensuring excellent image quality. Also, it’s worth noting that Galaxy AI is currently free, providing extra functionalities at no additional cost. We appreciate your feedback and hope you enjoy exploring the capabilities of the Z Fold7! If you ever have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
A Huge Improvement And A Letdown
on July 29, 2025
Posted by: mtthwmrtn777
[This review was collected as part of a promotion.] The increased screen size for the outer and inner screens is very welcome. The improved camera on the Fold 7; increased to 200 MP is absolutely incredible. It is impressive how thin this Fold is in comparison to the previous generations of the Fold. But these phones continue to be made thinner and thinner at the expense of more important features. At first we lost the 3.5mm headphone jack and most recently we lost the use of the invaluable S-Pen. The S-Pen is one of the things that makes this device worth having and using. Having to use this incredible phone without the S-Pen it doesn't feel right at all. I love how Galaxy AI can be used for creating and altering images. But you need the S-Pen in order to be precise with your drawings and alterations.
Value
3
Response from Samsung USBy R&R Team, July 30, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We’re happy to see that you’re enjoying the enhancements, especially the larger screen and the remarkable 200 MP camera. Your feedback about missing the S Pen is truly appreciated. We understand how much it adds to the overall experience and enhances creativity. We're constantly looking for ways to improve our devices, and your insights are vital to that process. We hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US