Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Average customer rating
4.7
(4,846 Reviews)
Rating breakdown 4,846 reviews
5 Stars
4,052
4 Stars
553
3 Stars
125
2 Stars
32
1 Star
84
88%of customers recommend this product.
(
631 out of
720)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (AT&T)
Posted by: Salliej03
from Orlando, FL
Expertise:Intermediate
Verified Purchase:Yes
I really wanted to love the Galaxy Z Fold7 1TB, but after daily use it’s been a letdown. For a flagship at this price, the performance just isn’t consistent: noticeable lag pops up during basic multitasking, app switching, and even typing, which completely breaks the “power user” promise of a foldable. The keyboard experience is especially frustrating, missed inputs, and delayed responses. I was hoping that downloading another keyboard would help, but that was not the case.
The hardware and screen are impressive on paper, but when the core interaction (typing and navigating) feels sluggish and unreliable, it’s hard to justify the cost or recommend this device to anyone who needs speed and polish.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, February 11, 2026
Hey there Salliej03,
Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
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Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Washington
Expertise:Expert
Verified Purchase:Yes
Best phone i have ever had for work and play. For cloud gaming and sales
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Edgar! We’re so glad to see it’s been the best phone you've ever had for your work and play, especially for cloud gaming and sales. The Z Fold7 features the most advanced next-gen Snapdragon® mobile processor, which makes everything run smoother. You can expect 38% faster processing, 26% smoother graphics, and 41% quicker AI capabilities compared to the Galaxy Z Fold6. This really improves your gaming and viewing experience! If you have any questions or need support, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
It's totally different
on August 5, 2025
Posted by: Bert
from Louisiana
Expertise:Intermediate
Samsung has changed the game in America. Work well and thin
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on July 25, 2025
Posted by: Maestro Pechuga
from Sanford FL
Finally, new technology for a fold, I hope they put back the Spen support but finally a generation with new changes and good changes!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've ever had, greatest one yet!
on September 18, 2025
Posted by: Nickb1996
[This review was collected as part of a promotion.] This is by far the best phone in my personal opinion that Samsung has produced. The absolute best fold model of all. Amazing how thin it is yet how much performance it has. Thanks Samsung for doing what you guys obviously do the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I completely love this device.
on November 24, 2025
Posted by: Elorlo
[This review was collected as part of a promotion.] I use my device for work, to watch movies, I use a lot to connect my meta glasses, I use Gemini AI, I really like taking pictures as well.
Value
5
Written by a customer while visiting Samsung US
Posted by: Tiffany
from New Jersey
Verified Purchase:Yes
I just got my phone about a month ago and it keeps hard shutting off, often while I am using it. Hope I can get a replacement.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, February 26, 2026
Hey Tiffany,
Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Franco
Verified Purchase:Yes
It is exactly what I wanted; super-fast, sleek and has a wide screen.
Response from Samsung USBy R&R, October 9, 2025
Hey there, thanks for chiming in, Franco.
Your experience with the Galaxy Z Fold7 truly reflects the care we put into every detail. We're glad you’re enjoying it! From all of us at Samsung, thank you for your feedback. We're happy to have you as part of the Samsung community.
-Ty
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Your experience with the Galaxy Z Fold7 truly reflects the care we put into every detail. We're glad you’re enjoying it! From all of us at Samsung, thank you for your feedback. We're happy to have you as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US