Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.7
(5,773 Reviews)
Rating breakdown 5,773 reviews
5 Stars
4,789
4 Stars
703
3 Stars
149
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
640 out of
734)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
3
The device is BUT....
on April 13, 2026
Posted by: Terronb94
[This review was collected as part of a promotion.] My first device was great, it was a Samsung Galaxy Z Fold 7 but I had to get a replacement. They sent me a replacement that was laggy and that gets hot quick, I thought it had to do with not getting the recent update but that's not the case, it's still very laggy when I open up the camera and certain apps. My android auto stops working whenever I open up the camera app.
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hey there Terronb94,
Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
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Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Deep Research or Delve into A Good Book or Movie
on April 13, 2026
Posted by: TechFinesse
[This review was collected as part of a promotion.] My Galaxy Fold 7 has brought back my joy after surrendering my Note long ago. This is the ultimate personal assistant. From superb phone quality, ease of use and now, Galaxy AI as my personal assistant for deep research in everything from Theology, Technology, Political Discourse to Great recipes. I even use it to visualize room design with its outstanding image quality and the ability to generating modified pictures and images to assist others, thank you Nano Banana.
For work, I've used it to refine or create code for automation solutions. For my course work in theology, I use it to have spirited discussions pro and con on various theological premises and historical and modern scriptural perspectives. I truly appreciate how I'm able to pull in various political views from across the world on current topics. Gemini has become a great debate sparring partner.
FInally, I love the suggestions it makes when I have ingredients and no clue what to make or suggestions on how to create something new. It is also so comfortable having open and reading a great book and to be able to call up AI to gain deeper insights and understandings, or origins of the text.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the fold,been using this phone type since 3
on April 13, 2026
Posted by: Mk8624
[This review was collected as part of a promotion.] With the addition of the Gallaxy AI, this phone not only does everything I need,but more. Simply amazing and the thinner fold works wonders.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Nearly Prefect Experience
on April 13, 2026
Posted by: Catmandu
[This review was collected as part of a promotion.] The Galaxy Fold phones are the best smartphone platform out there, and it's not even close. Being able to have an expanded view of webpages, Google Maps, and entertainment apps is a huge, life-changing improvement.
I prefer the skinnier closed form factor for one-handed use, which is more narrow than most traditional bar-style phones.
The Galaxy AI photo editing features are very useful for creating custom stickers and for fixing minor blemishes or removing flaws from your photos.
The foldable screen looks great and you don't really notice the seam unless you feel the center of the screen or you see the indent from a reflection. That said, it would be nice if they improved the tech to make it totally seamless.
Samsung's OneUI is finally better than Google's software and adds a lot of value to the user experience. The customization options are robust if you want to customize everything. These apps are very polished and useful, especially Samsung Health.
My only complaints are that the hinge is hard to protect without adding a huge case and that the cameras aren't as good as the Ultra series. I wish the punch hole camera wasn't there, and that the foldable screen either had a covered camera or no camera at all.
I would never buy another brand's foldables or smartphones. I've been extremely happy with my purchase.
Value
4
Response from Samsung USBy R&R, May 6, 2026
Hiya Catmandu,
Thank you for sharing such thoughtful feedback on the Galaxy Z Fold7. The immersive foldable display, multitasking experience, Galaxy AI editing tools, and One UI customization continue to make the Z Series lineup stand out for both productivity and entertainment. Your insights around camera design, hinge protection, and display evolution are valuable and appreciated. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing such thoughtful feedback on the Galaxy Z Fold7. The immersive foldable display, multitasking experience, Galaxy AI editing tools, and One UI customization continue to make the Z Series lineup stand out for both productivity and entertainment. Your insights around camera design, hinge protection, and display evolution are valuable and appreciated. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Haven't put this phone since purchased
on April 13, 2026
Posted by: Cobra27
[This review was collected as part of a promotion.] Everything about this phone is awesome and it's my everyday device. I would purchase again and thank you for the improvements over the fold 6. Wider home screen and blazing fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome watch!
on April 13, 2026
Posted by: Cobra27
[This review was collected as part of a promotion.] Great battery and more than anything, great looking! I love this watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent. Wished it had an spen.
on April 13, 2026
Posted by: Calbgil
[This review was collected as part of a promotion.] Galaxy AI is very helpful for research. Simplifies everything...
Value
4
Response from Samsung USBy R&R, May 6, 2026
Thank you for sharing your experience with the Galaxy Z Fold7, Calbgil. The Fold lineup continues to stand out due to its powerful multitasking features and helpful Galaxy AI tools that simplify everyday tasks. We also appreciate your thoughts on S Pen support. Thank you for being a Samsung customer.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Better design but Battery life is abysmal.
on April 13, 2026
Posted by: Nick 123
from New Lenox IL
Expertise:Expert
After using this since launch the phone is an improvement over the fold 6, but the battery life is so terrible I will probably go with another phone brand this year. Battery life has gotten worse the past 3 Folds since they refuse to put a better battery in. Cameras also haven't improved in a very long time.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, April 16, 2026
Hello Nick 123,
Thank you for your detailed feedback. The Galaxy Z Fold7 is designed to combine flexibility and performance, and your input on battery life and camera expectations highlights what is most important for long-term use.
Your Galaxy Z Fold7 includes settings and features to help you monitor and extend the device's battery life. You can track battery performance and use power-saving modes when needed to maximize battery longevity. In the Device Care menu, you can view the estimated battery life based on your recent activity and closely monitor how different apps use the battery.
To do this, open Settings, then swipe to and tap Battery. Battery usage will appear in the center of the menu. Tap "View Details" to review app usage information, including Screen On and Screen Off times, which will help you identify what may be draining your battery.
For more information on extending the battery life of your Galaxy Z Fold7, please visit the link below. If you need further assistance, please reach out to our Samsung Support Team. We appreciate your feedback and thank you for being part of the Samsung family.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
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Thank you for your detailed feedback. The Galaxy Z Fold7 is designed to combine flexibility and performance, and your input on battery life and camera expectations highlights what is most important for long-term use.
Your Galaxy Z Fold7 includes settings and features to help you monitor and extend the device's battery life. You can track battery performance and use power-saving modes when needed to maximize battery longevity. In the Device Care menu, you can view the estimated battery life based on your recent activity and closely monitor how different apps use the battery.
To do this, open Settings, then swipe to and tap Battery. Battery usage will appear in the center of the menu. Tap "View Details" to review app usage information, including Screen On and Screen Off times, which will help you identify what may be draining your battery.
For more information on extending the battery life of your Galaxy Z Fold7, please visit the link below. If you need further assistance, please reach out to our Samsung Support Team. We appreciate your feedback and thank you for being part of the Samsung family.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US