Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.7
(4,515 Reviews)
Rating breakdown 4,515 reviews
5 Stars
3,783
4 Stars
507
3 Stars
115
2 Stars
28
1 Star
82
88%of customers recommend this product.
(
619 out of
706)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
5
Slim, light, and a seamless folding experience
on December 20, 2025
Posted by: Shang
from Sunnyvale, CA
Expertise:Intermediate
Verified Purchase:Yes
After using it for a month, I’m extremely satisfied. Everything from the weight and slimness to the performance is just perfect. Compared to the Ultra series, the only downsides are the smaller battery life and the lack of a high-magnification telephoto lens. I really hope they can strengthen these two areas in the next Z Fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, March 5, 2026
Hey Shang,
Thank you for taking the time to use the Galaxy Z Fold7 and for sharing your valuable feedback. Many Galaxy users appreciate the device's slim profile and refined folding design, which make it feel both powerful and comfortable for everyday use. The Fold series continues to offer a unique experience that combines performance, portability, and an immersive display. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for taking the time to use the Galaxy Z Fold7 and for sharing your valuable feedback. Many Galaxy users appreciate the device's slim profile and refined folding design, which make it feel both powerful and comfortable for everyday use. The Fold series continues to offer a unique experience that combines performance, portability, and an immersive display. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Tazfanatic33
from Northwest Georgia
Verified Purchase:Yes
Have only had the phone for a couple of weeks but so far, i'm really enjoying it. It is AWESOME! When open, the phone is like having a small tablet. I love it! My eyes love it too!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 18, 2026
Hi there Tazfanatic33,
Thanks for your feedback. We’re happy you enjoy the Galaxy Z Fold7’s immersive display and tablet-like experience. Created for clarity and comfort, it merges productivity and entertainment in a single powerful device. The Galaxy Z Fold7 simplifies tasks that previously needed zooming in to see details on a larger screen, explaining why the Z Fold series is popular among users. We appreciate your choice of Samsung.
-Ty
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Thanks for your feedback. We’re happy you enjoy the Galaxy Z Fold7’s immersive display and tablet-like experience. Created for clarity and comfort, it merges productivity and entertainment in a single powerful device. The Galaxy Z Fold7 simplifies tasks that previously needed zooming in to see details on a larger screen, explaining why the Z Fold series is popular among users. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
LESS THAN A MONTH, phone died. WILLNOT CHARGE.
on December 25, 2025
Posted by: BUDS4JESUS
Verified Purchase:Yes
I THINK I GOT A DEFECTIVE PHONE. IT WILL NOT CHARGE. HAD PROBLEMS WITH PEOPLE HEARING ME AS WELL. PLEASE ADVISE.
Features
1
Response from Samsung USBy R&R, December 26, 2025
Hello there BUDS4JESUS,
Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: gadget
Verified Purchase:Yes
The phone is wonderful. I'm excited to experience the continual improvements and can't wait to see what the future holds.
Response from Samsung USBy R&R, February 27, 2026
Hey there gadget,
We appreciate your enthusiasm. The Galaxy Z Fold7 represents the ongoing advancement of foldable technology, and it's exciting to see long-time users eagerly anticipating what comes next. The larger display and improved performance truly set the stage for the future. Thank you for being a valued Samsung customer.
-Ty
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We appreciate your enthusiasm. The Galaxy Z Fold7 represents the ongoing advancement of foldable technology, and it's exciting to see long-time users eagerly anticipating what comes next. The larger display and improved performance truly set the stage for the future. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Gregory
from VA
Expertise:Intermediate
Verified Purchase:Yes
For some reason the Fold 7 will not connect to my Ring wearable which is less than a year old. The wearable software worked perfect on my Galaxy Fold 5 it even worked with my Galaxy 6 watch, but not with the Fold 7. I'm really not happy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, December 30, 2025
Hello Gregory,
Thanks for sharing your experience comparing the Galaxy Z Fold7 with your previous devices. It’s natural to expect a smooth switch, especially when wearables have worked well for you before. If you are connecting your Galaxy Ring to a new phone, make sure to reset it first. Refer to our guide on resetting the Galaxy Ring and connecting it to another phone, linked below. That's probably why your Galaxy Ring isn’t connecting right away. If you need more help, contact our Samsung Support Team. Your feedback provides valuable insights into your daily use of wearables and demonstrates how the Galaxy ecosystem can impact your overall satisfaction. Thank you for choosing Samsung.
Reset the Galaxy Ring to connect to a new phone
https://www.samsung.com/us/support/answer/ANS10003284/
-Ty
Samsung Support
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Thanks for sharing your experience comparing the Galaxy Z Fold7 with your previous devices. It’s natural to expect a smooth switch, especially when wearables have worked well for you before. If you are connecting your Galaxy Ring to a new phone, make sure to reset it first. Refer to our guide on resetting the Galaxy Ring and connecting it to another phone, linked below. That's probably why your Galaxy Ring isn’t connecting right away. If you need more help, contact our Samsung Support Team. Your feedback provides valuable insights into your daily use of wearables and demonstrates how the Galaxy ecosystem can impact your overall satisfaction. Thank you for choosing Samsung.
Reset the Galaxy Ring to connect to a new phone
https://www.samsung.com/us/support/answer/ANS10003284/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bill
from Virginia
Verified Purchase:Yes
The Z Fold 7 has never left my side since it's arrival. Although I still use the Tablet S10, this device has in many ways has place it's use. It seems as thought my tablet only gets use when the Z needs a charge. The battery life has been great for me. I stream and watch movie on the go! The Z Fold has also made it a dream when texting family and friends. I can text with one hand lighting fast with the phone closed because the size of the front screen. This device has truly become great companion! I'm currently debating whether or not I should by buy an new laptop! This is my first foldable device which is going to make it hard to go back to the old traditional slab phone! Thanks Samsung! You knocked this one out of the park!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 4, 2026
Hi Bill,
Thank you for sharing your enthusiastic experience with the Galaxy Z Fold7. Its capabilities for streaming, multitasking, messaging, and switching between folded and unfolded modes truly make it a versatile all-in-one device. We appreciate hearing how smoothly it integrates into your daily life. While your Galaxy Z Fold can surpass expectations, remember to explore Samsung's lineup when you're considering a PC. We value your feedback on how this innovative form factor can be transformative. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your enthusiastic experience with the Galaxy Z Fold7. Its capabilities for streaming, multitasking, messaging, and switching between folded and unfolded modes truly make it a versatile all-in-one device. We appreciate hearing how smoothly it integrates into your daily life. While your Galaxy Z Fold can surpass expectations, remember to explore Samsung's lineup when you're considering a PC. We value your feedback on how this innovative form factor can be transformative. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Basel
from Syracuse
Verified Purchase:Yes
Bad phone.frozen.bad battery. Not enough voice bad service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 5, 2026
Greetings Basel,
Thank you for sharing your experience with the Galaxy Z Fold7. This device is designed to deliver powerful performance, immersive displays, and advanced multitasking that redefines smartphone use. To ensure optimal performance, it's important to properly optimize your device. Sometimes, a thorough cleanup is necessary. The Quick Optimization feature boosts performance by identifying apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. The process is simple: go to Settings, select Device Care, tap Optimize Now, then tap Done. For more details, visit the linked online article below. Your feedback is valuable and helps improve future updates and designs. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Fold7. This device is designed to deliver powerful performance, immersive displays, and advanced multitasking that redefines smartphone use. To ensure optimal performance, it's important to properly optimize your device. Sometimes, a thorough cleanup is necessary. The Quick Optimization feature boosts performance by identifying apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. The process is simple: go to Settings, select Device Care, tap Optimize Now, then tap Done. For more details, visit the linked online article below. Your feedback is valuable and helps improve future updates and designs. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: King
from CA
Verified Purchase:Yes
I'm always a fan of the Z Fold series. Z fold7 is another level of a top-notch mobile phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 12, 2026
Good day King,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Your continued enthusiasm for the Z series Fold edition demonstrates the ongoing evolution of premium design, performance, and innovation. Your feedback emphasizes how the latest generation builds on that legacy with confidence and refinement. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Your continued enthusiasm for the Z series Fold edition demonstrates the ongoing evolution of premium design, performance, and innovation. Your feedback emphasizes how the latest generation builds on that legacy with confidence and refinement. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US