Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.7
(7,349 Reviews)
Rating breakdown 7,349 reviews
5 Stars
6,045
4 Stars
963
3 Stars
191
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
752)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Pablo CA
Verified Purchase:Yes
I really like the zfold 7. I like the bigger screen. I like how thin it is it fits my cell phone holder in my car when unfolded just fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi Jeryl Landers,
Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: GiGi
from North Carolina
Verified Purchase:Yes
I really enjoy using this phone I love that it opens to a bigger screen
It was very easy ro adjust to. Setup was super easy
I definitely recommend this phone.I am very pleased with my purchase
It was very easy ro adjust to. Setup was super easy
I definitely recommend this phone.I am very pleased with my purchase
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi GiGi,
Thank you for sharing your experience with the Galaxy Z Fold7. Ease of setup with Smart Switch and quick adjustments are key to making a new device feel comfortable right away. The Z Fold7 is designed to feel intuitive from the start, and it’s great to hear how naturally it fit into your routine. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Ease of setup with Smart Switch and quick adjustments are key to making a new device feel comfortable right away. The Z Fold7 is designed to feel intuitive from the start, and it’s great to hear how naturally it fit into your routine. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Alex
from Boston
Verified Purchase:Yes
The phone does not 2 nano SIM cards. Only one nano SIM and one eSIM
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, January 7, 2026
Hi Alex,
Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy z7fold
on January 6, 2026
Posted by: chriscash
I want to unlock mine Samsung z7 I lost the password and the pain and I can't remember my Samsung will live but I still have my irm number
Response from Samsung USBy R&R, February 12, 2026
Greeting chriscash,
Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
LOVE!
on January 6, 2026
Posted by: Mel in GC
Can’t say enough so just one word….LOVE! Best ever and your not sacrificing with the ability to fold and have a reg size and open up to view large and its the best for my on the go Zoom Realtor meetings and such and its a game changer for sure!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hey there Mel in GC,
Thank you for sharing how the Galaxy Z Fold7 meets your mobile professional needs. Its seamless transition between a regular phone and a larger screen enhances productivity during meetings and multitasking. Your feedback highlights how the Fold's design keeps redefining the capabilities of mobile devices in everyday use. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing how the Galaxy Z Fold7 meets your mobile professional needs. Its seamless transition between a regular phone and a larger screen enhances productivity during meetings and multitasking. Your feedback highlights how the Fold's design keeps redefining the capabilities of mobile devices in everyday use. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Shiny Thomas
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Love it. Pictures are great with these cameras, the screen is awesome with the fold
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 6, 2026
Ahoy Shiny Thomas,
Thank you for sharing your experience with the Galaxy Z Fold7. The large foldable screen improves viewing and multitasking, while the camera system captures detailed, vibrant photos. Feedback like yours shows how foldable design and imaging technology work together to enhance everyday use. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. The large foldable screen improves viewing and multitasking, while the camera system captures detailed, vibrant photos. Feedback like yours shows how foldable design and imaging technology work together to enhance everyday use. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Mjvmjv
Verified Purchase:Yes
I like the phone. You can see the line at the fold but that was expected. Works just as good as other phones I have had but the split screen and stuff is great and large and easier on this one. Its like having 2 phones net to each other. I wish it had a pn though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 27, 2026
Hello Mjvmjv,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Its large display, split-screen features, and Cover screen are meant to enhance multitasking, making the screen larger and easier to navigate. Your feedback shows how the Z Fold7 provides an advanced experience that differentiates it from regular smartphones. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Its large display, split-screen features, and Cover screen are meant to enhance multitasking, making the screen larger and easier to navigate. Your feedback shows how the Z Fold7 provides an advanced experience that differentiates it from regular smartphones. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US