Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,273 Reviews)
Rating breakdown 4,273 reviews
5 Stars
3,605
4 Stars
481
3 Stars
97
2 Stars
23
1 Star
67
88%of customers recommend this product.
(
462 out of
524)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
2
Not worth the money!
on November 4, 2025
Posted by: Storieddeth
Expertise:Expert
I do not recommend this phone. The only awesome thing about it is how thin they managed to make it. The Z Fold 7 gets absolutely TERRIBLE service. My S23 Ultra was amazing and would get excellent signal in places that this phone gets no signal. As someone that travels a lot, the Z Fold 7 is almost worthless. The battery life is also terrible, even if you rarely use the bigger screen. I wish I would have kept my Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R, November 5, 2025
Good day Storieddeth,
Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Multitasking beast
on November 5, 2025
Posted by: Ruby02
[This review was collected as part of a promotion.] The best smart phone/ Tablet I could have for the type of job I have.
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hello There,
We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
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We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost there ,bigger screen an thin. But camera ..
on November 6, 2025
Posted by: Enigma
[This review was collected as part of a promotion.] Camera is still not at par with competition. Hard to open,
And what is it with selling a case for only the back?
And what is it with selling a case for only the back?
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hello Enigma,
Thank you for reviewing the Galaxy Z Fold7. It was designed to redefine versatility, offering an ultra-slim foldable experience while expanding the creative workspace. The immersive main display and sleek exterior make it stand out, and the evolving camera technology continuously enhances how users capture life in motion. We value your feedback; it’s essential for innovation. Thank you for choosing Samsung.
-Ty
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Thank you for reviewing the Galaxy Z Fold7. It was designed to redefine versatility, offering an ultra-slim foldable experience while expanding the creative workspace. The immersive main display and sleek exterior make it stand out, and the evolving camera technology continuously enhances how users capture life in motion. We value your feedback; it’s essential for innovation. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Love this device
on November 7, 2025
Posted by: AllMe2
[This review was collected as part of a promotion.] This phone has a great camera and a nice battery life. So far the phone in the fold series
Value
4
Response from Samsung USBy R&R, November 21, 2025
Hello AllMe2,
Thank you for the fantastic feedback on the Galaxy Z Fold7. It’s wonderful to hear how impressed you are with the camera and battery life. Each new Fold series offers improvements, and your comment that this one feels like the best so far truly highlights your positive experience. We appreciate your choice of Samsung.
-Ty
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Thank you for the fantastic feedback on the Galaxy Z Fold7. It’s wonderful to hear how impressed you are with the camera and battery life. Each new Fold series offers improvements, and your comment that this one feels like the best so far truly highlights your positive experience. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
How Much I Love My Samsung Galaxy Z Fold 7
on November 9, 2025
Posted by: UnfoldedThoughts
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 isn’t just another smartphone — it’s the first one that’s really felt like it was built for me. It’s powerful, smart, and surprisingly personal. Galaxy AI adds layers of convenience I never knew I needed until I had them.
It’s the first phone I’ve owned that feels less like a tool and more like a partner — one that keeps up with my ideas, my creativity, and my life. Every time I unfold it, it reminds me how far technology has come — and how much fun it can still be.
That’s why I can honestly say:
I don’t just use my Galaxy Fold 7 — I love it.
I don’t just use my Galaxy Fold 7 — I love it.
Value
5
Written by a customer while visiting Samsung US
Posted by: X Beal
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
I had the z fold 4 from release and finally upgraded. This feels looks and functions far better than I can hope for. It's so light and slim. Sound quality is decent (get the pro buds) but the visuals are everything! Very smooth. No issues with the battery life for me and I'm constantly on my phone so that says a lot. I love the Gemini features and Google AI integrations!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 10, 2025
Hi there X Beal,
Thank you for your time and your positive review. The Galaxy Z Fold offers powerful performance, clear sound, and a long-lasting battery, with fast charging options—it’s wonderful to hear it's meeting your needs. We're glad the AI features are improving your experience. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
-Ty
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Thank you for your time and your positive review. The Galaxy Z Fold offers powerful performance, clear sound, and a long-lasting battery, with fast charging options—it’s wonderful to hear it's meeting your needs. We're glad the AI features are improving your experience. We appreciate your feedback and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product, futuristic
on November 10, 2025
Posted by: Krta98a
[This review was collected as part of a promotion.] Galaxy AI be good.
Great phone, always been in love with their innovations.
Great phone, always been in love with their innovations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As close to perfect as possible
on November 10, 2025
Posted by: Don402
[This review was collected as part of a promotion.] I thought I was done with foldable or flipping phones. Because I last 2 experiences haven't been great. My Z Fold 6 was great, but the front screen was basically unusable. With texting and navigation, it was too tall, but this new phone has improved greatly. It's very organismically accurate to what I need. As far as I fit. My hand technology's top-notch AI is a major improvembut. It meant I really feel extremely loyal. I have had nothing but Samsung phones for almost 16 years. So I'm not a fan boy, but I know they're different. Different phones
Value
5
Written by a customer while visiting Samsung US