Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,255 Reviews)
Rating breakdown 4,255 reviews
5 Stars
3,592
4 Stars
479
3 Stars
96
2 Stars
22
1 Star
66
88%of customers recommend this product.
(
449 out of
511)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
5
Amazing phone
on September 22, 2025
Posted by: Jeff1012
[This review was collected as part of a promotion.] So the zfold 7 is an amazing phone. The multitasking on it with the bigger screen is so much better. And the bigger closed screen is like using a normal phone. The Galaxy AI features are useful and fun. I find myself using Galaxy AI way more then I used other assistants or features. The screens makes videos and movies look amazing. I love how thin this phone is. Even though it's thin it feel like a premium phone (which it is). By far my favorite fold to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The product software and capabilities are great.
on September 23, 2025
Posted by: Reviewsforless
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 stands as a powerful testament to the progress of foldable technology, a device that has successfully refined many of the criticisms leveled at its predecessors. It boasts a sleek, lightweight design, stunning displays, a best-in-class processor, and a vastly improved camera system. On the surface, it is a triumph of engineering and a genuinely compelling option for those seeking a singular device for both productivity and media consumption. However, this impressive achievement is fundamentally undermined by a single, catastrophic flaw: the inherent fragility of its inner main display. The reported failure of the screen from a simple, low-force interaction—a case study at the heart of this analysis—is not an isolated incident but a symptom of a systemic vulnerability that contradicts the manufacturer's bold durability claims.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hi there, Thank you for sharing your feedback on the Galaxy Z Fold7. We value your input and appreciate your detailed thoughts. Regarding screen durability concerns, Galaxy Z devices feature multiple protective layers and undergo testing to handle daily use, all while preserving their slim, foldable design that makes them distinctive. The durability of the device comes from Samsung’s foldable OLED technology. The Galaxy Z Fold7 has passed a 500,000-fold durability test conducted by Bureau Veritas, a global testing organization, highlighting its impressive resilience. It’s also the first Samsung display to boost the Ultra Thin Glass by 50%, greatly improving impact absorption. Many users enjoy the immersive display and multitasking capabilities unique to the Galaxy Z Fold7. Thank you for choosing Samsung’s innovative technology. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Hard to open
on October 20, 2025
Posted by: GurnseyT
[This review was collected as part of a promotion.] Without fingernails, like actual length, not working man length, you really can’t open the thing. I do have a thin case on it, but this thing needs tabs or something to help open it. And the fingerprint reader hates me.
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi there GurnseyT,
Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
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Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Best folding phone.
on October 23, 2025
Posted by: Kam421
[This review was collected as part of a promotion.] Samsung does make best flip and folding phones. Period!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 5, 2025
Posted by: Lovegalaxy25
[This review was collected as part of a promotion.] Galaxy Ai feature is amazing. Help with everyday stuff
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hi there Lovegalaxy25,
Thank you for sharing your excitement about the Galaxy Z Fold7. It’s great to hear how Galaxy AI helps with daily activities—features like real-time assistance and organization tools are designed for convenience. The Fold7 continues to impress with its large screen, seamless multitasking, and versatility that transforms the phone into a tablet when needed. Knowing it has become a favorite only confirms we are heading in the right direction. Thank you for being a part of the Samsung community.
-Ty
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Thank you for sharing your excitement about the Galaxy Z Fold7. It’s great to hear how Galaxy AI helps with daily activities—features like real-time assistance and organization tools are designed for convenience. The Fold7 continues to impress with its large screen, seamless multitasking, and versatility that transforms the phone into a tablet when needed. Knowing it has become a favorite only confirms we are heading in the right direction. Thank you for being a part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
So far pretty good
on November 7, 2025
Posted by: KcLynn
[This review was collected as part of a promotion.] Really enjoying the samsung z fold 7 at the moment.. Haven't had it long but like how it operates and the size is impressive for all it offers..
Value
5
Written by a customer while visiting Samsung US
Posted by: Maurice
Verified Purchase:Yes
Great device, I mainly got it because it’s easier read my books.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Its a great phone in hand overall but has some bug
on July 25, 2025
Posted by: Mecco72
[This review was collected as part of a promotion.] The Ai is incredible,this is the best folable to date for me
Value
5
Written by a customer while visiting Samsung US