Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,255 Reviews)
Rating breakdown 4,255 reviews
5 Stars
3,592
4 Stars
479
3 Stars
96
2 Stars
22
1 Star
66
88%of customers recommend this product.
(
449 out of
511)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Posted by: Bobby
from Fl
Expertise:Intermediate
Verified Purchase:Yes
I've done nothing but baby this phone since I bout it and the folding screen has broken randomly with little to no stress put on it. I want a refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 17, 2025
Hey there Bobby,
Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy Z Fold7. The Z Fold series combines a thoughtfully designed structure with multiple layers of ultra-thin glass and protective film, ensuring a balance between flexibility and durability. The Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and a lighter, thinner Armor Flex Hinge. Its inner screen has a shock-resistant design inspired by bulletproof glass, along with a 50% thicker Ultra-Thin Glass layer and high-elasticity adhesive, all tested for durability. The Armor Flex Hinge, now 27% slimmer and 43% lighter, still maintains the strength needed for the rated number of folds. We recognize the importance of reliable daily use. Samsung products come with a 12-month warranty against manufacturing defects, with optional coverage through Samsung Care+ for eligible devices, offering extended protection and support. Authorized repair centers include uBreakiFix across the US. For more warranty and repair details, please contact Samsung Support. Your feedback helps us continually improve the Fold’s design and hinge durability, making each generation more resilient. Thank you for choosing Samsung and embracing innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Pool
from Ecuador
Expertise:Expert
Verified Purchase:Yes
Z fold seven has an incredible design, it's so thin and the outer screen is great.
But the cameras, the principal 200mp is correct, but de telephoto is so poor...
But in general it's a great phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hiya Pool,
Thank you for sharing your excitement about your Galaxy Z Fold7. We're happy the slimmer design and improved cover display stand out. Camera quality remains a top focus, and your note about telephoto performance is valuable as we continue to improve imaging across the Z Series line. We appreciate your insights and thank you for making Samsung part of your day.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your excitement about your Galaxy Z Fold7. We're happy the slimmer design and improved cover display stand out. Camera quality remains a top focus, and your note about telephoto performance is valuable as we continue to improve imaging across the Z Series line. We appreciate your insights and thank you for making Samsung part of your day.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
ENGINEERING MARVEL
on July 26, 2025
Posted by: Drewski
from Ohio
Expertise:Expert
As the title implies, this is an engineering marvel like you've never seen.. I have owned most of the Galaxy folds at this point (as well as every Galaxy S), and this one is the collection of six previous years of technical prowess jam packed into an unbelievable form factor... It truly has to be seen to understand what they've built.. I will admit that I am a Samsung fanboy, but anyone would look at this phone and appreciate what they've built..
Thin isn't everything, but this phone brings a two-in-one form factor that is no thicker than most average smartphones.
Samsung has the best screens, so you know that's a gimme. It's speakers are pretty good, and the camera is phenomenal..
A++++ for this one...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
My first foldable device!
on July 26, 2025
Posted by: MichaelF
[This review was collected as part of a promotion.] Let me start by saying I love my Z Fold 7. It is insanely thin and light. The reason I jumped at upgrading to this from my S22 Ultra was 100% because of how slim the device was. The previous folds were awesome devices but just too bulky for me. That's what always kept me from buying one of the previous models. This is also my first introduction to Galaxy AI and boy am I surprised at how useful it can be. I just used it to help me create a new logo for our film production company and it gave me some great results. All in all, I'm really loving my Z Fold 7 and I'm super excited to learn everything I can about it.
Value
4
Response from Samsung USBy R&R Team, July 29, 2025
Thank you so much for your enthusiastic review, Michael! We’re elated to see how much you love your Galaxy Z Fold7, and its slim design has made a great impression compared to your previous models. It’s great to know that our efforts to create a slimmer and lighter device resonate with you. We’re also excited to hear about your first experience with Galaxy AI! Galaxy AI is designed to enhance creativity and productivity, so it's awesome to see that it helped you create a logo for your film production company. We’re here to support you as you discover everything your Z Fold7 has to offer. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on July 27, 2025
Posted by: Wayne
Really love the phone. Only thing is the camera zoom compared to my 22 ultra.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has changed the way I use phones.
on July 28, 2025
Posted by: Wolf393
[This review was collected as part of a promotion.] The fold 7 has been a game changer! I in my line of work I have a lot of time to view media while I open. And having a big screen has been amazing! While still maintaining the front screen for normal day to day things. Also the sleek look of the phone definitely has ppl turning heads. I also game quite a bit and this phone has the power to play any game! I'm glad I made the jump from standard phones to the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Moved from Fold4 to Fold7
on July 29, 2025
Posted by: LoveMyFold
[This review was collected as part of a promotion.] Upgraded from my older Fold4 to the new Fold7. Overall impression of the phone with Galaxy AI is very positive.
Positives are the thinner and lighter weight of the phone overall. Do like the overall larger screen sizes. The camera is more powerful too. Good battery life also.
Some design issues that I don't care for but seem to be inherently required are: 1. The phone can never lay flat, folded or unfolded, since the 3 camera lens need to stick out from the phone body. 2. S pen functionality was removed to make the phone thinner.
I normally use my phone for work and for pleasure. I do read a lot and really enjoy the larger screen the Fold has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Orders is 50% off
on July 30, 2025
Posted by: Mariah
from Utah
Undeniably impressed with my first purchase I spent half order was fifty off absolutely stunning would buy more check the image
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US