Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,238 Reviews)
Rating breakdown 4,238 reviews
5 Stars
3,578
4 Stars
478
3 Stars
96
2 Stars
21
1 Star
65
88%of customers recommend this product.
(
435 out of
495)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Posted by: Neolove73
from New York
Expertise:Intermediate
Verified Purchase:Yes
The phone didn’t feel mine. Loaded with bugs and ads
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hey there Neolove73,
Thank you for sharing your Galaxy Z Fold7 experience. The Z Fold series offers powerful multitasking capabilities and a desktop-like workspace in your pocket, with many users appreciating its customizable interface. If you see ads on your lock screen, homepage, or in apps, these are caused by third-party applications. To remove them, disable or uninstall the offending app. If the ads appeared recently, review your recent app installations in the Google Play Store and uninstall the newest ones until the ads stop. If the ads have been there longer, check your device's settings to identify the app responsible. Go to Google Play Store, tap the menu (three lines), then select "My apps & games." Tap "INSTALLED," switch to "Alphabetical," then to "Last Used" to find recently used apps. Uninstall the suspected app until the ads disappear. You can also modify your privacy settings: go to Settings > Privacy, tap on Customizations Service, and turn off "Customize this phone" and "Customized ads and direct marketing." Then, go back to Privacy, select Ads, and toggle "Opt out of Ads Personalization." For detailed instructions on managing pop-up ads, please refer to the link below. Thank you for choosing Samsung and enjoying the Galaxy Z series.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
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Facebook
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Thank you for sharing your Galaxy Z Fold7 experience. The Z Fold series offers powerful multitasking capabilities and a desktop-like workspace in your pocket, with many users appreciating its customizable interface. If you see ads on your lock screen, homepage, or in apps, these are caused by third-party applications. To remove them, disable or uninstall the offending app. If the ads appeared recently, review your recent app installations in the Google Play Store and uninstall the newest ones until the ads stop. If the ads have been there longer, check your device's settings to identify the app responsible. Go to Google Play Store, tap the menu (three lines), then select "My apps & games." Tap "INSTALLED," switch to "Alphabetical," then to "Last Used" to find recently used apps. Uninstall the suspected app until the ads disappear. You can also modify your privacy settings: go to Settings > Privacy, tap on Customizations Service, and turn off "Customize this phone" and "Customized ads and direct marketing." Then, go back to Privacy, select Ads, and toggle "Opt out of Ads Personalization." For detailed instructions on managing pop-up ads, please refer to the link below. Thank you for choosing Samsung and enjoying the Galaxy Z series.
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Chief
Verified Purchase:Yes
I really like the phone. A bit expensive. One disappointment would be when i open the phone, the screen is too square. I would prefer more rectangle.
No, I would not recommend this to a friend.
Performance
4
Written by a customer while visiting Samsung US
Customer Rating
1
not impressed
on July 25, 2025
Posted by: dafx
honestly im not impressed. they used to be so innovative and now it feels like they are just catching up and playing it safe.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold7! We always appreciate getting insights from our customers. We see that your experience hasn't gone as planned so far. The Z Fold7 comes with a bevy of new features and improvements that we're sure you'll love. The Z Fold7 comes with a range of new features and improvements that we're confident you'll love. For the first time on a Galaxy Z Fold device, the Z Fold7 boasts a powerful 200MP camera, allowing you to take stunning, high-resolution photos. Our next-generation ProVisual Engine enhances color and detail for improved clarity. You can also edit your pictures using AI Photo Assist on the big screen for a truly immersive experience. Plus, it features the biggest screen and the most advanced next-gen Snapdragon® mobile processor available on a Galaxy Z Fold. Once again, appreciate your feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing easy to use options
on July 30, 2025
Posted by: Mobildemon
from Ky
Expertise:Expert
This is a veery good phone worth every dollar thats for shure
Written by a customer while visiting Samsung US
Customer Rating
5
The product is a huge upgrade from the fold 5.
on July 31, 2025
Posted by: Obsidian
[This review was collected as part of a promotion.] I waited to upgrade my fold 5 and was impressed with the stark difference on my new Fold 7. It is a very big improvement in almost every feature, from the folding and hinge, to the battery and every day use. My biggest critic so far is that It is not compatible with the s pen my previous phone had.
I was a bit skeptical of Galaxy AI, but was impressed with its features and accessibility on my Fold 7. It helps with getting the perfect shot with exceptional lighting and color.
Value
5
Response from Samsung USBy R&R Team, July 31, 2025
Thank you for your insights on the Galaxy Z Fold7, Obsidian! We're glad to see that you’re experiencing the impressive advancements in the folding mechanism, hinge, battery life, and overall usability. The enhancements in these areas truly reflect our commitment to providing a premium folding device. We appreciate your feedback regarding the S Pen compatibility. While the Z Fold7 does not support the S Pen from previous models, we are always looking into ways to enhance our device ecosystem for a more integrated experience. Since the S Pen is not available on this iteration, the Fold7 is significantly thinner and lighter than its predecessors, making it more portable and pocketable. It’s awesome to see that Galaxy AI has made a positive impression on you! Its capabilities in photography, including optimizing lighting and color, are designed to help you capture stunning images effortlessly. We value your perspective and look forward to continuing to innovate for our users! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is a game changer.
on August 18, 2025
Posted by: SL6783
[This review was collected as part of a promotion.] I've been using my Galaxy Fold 7 and it's been an absolute pleasure. The Galaxy AI features have truly streamlined my daily routine, making tasks feel effortless. I use it constantly for work, like when I'm streaming video calls or reviewing documents. It’s also my go-to for entertainment—whether I'm catching up on a movie or gaming on the go, the experience is fantastic. The large screen is incredible for multitasking and really elevates everything I do, from planning my day to simply browsing the web.
Value
5
Written by a customer while visiting Samsung US
Posted by: Isaac
from Lakeland, Fl
Expertise:Intermediate
Verified Purchase:Yes
Great phone. The large front and unfolded dispaly is perfect. Light weight for the size is nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US