Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,233 Reviews)
Rating breakdown 4,233 reviews
5 Stars
3,572
4 Stars
477
3 Stars
96
2 Stars
21
1 Star
67
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
5
World's Greatest Phone
on October 29, 2025
Posted by: BigLez
[This review was collected as part of a promotion.] This is by far, the best phone I've ever had! This sleek thin design is sexy!!! I have to catch myself while at work because I could play with this phone for hours...I just recently purchased and haven't begun to see all the great features it offers; when I do, I will be back!!!
Hands down-**********
Hands down-**********
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall!
on November 11, 2025
Posted by: LovesSPenusser
[This review was collected as part of a promotion.] It's much lighter than previous model(fold 6) and bigger screen. So I am very pleased with it. However, the battery life is not so good and there is no pen. I knew there was no pen when I purchased it, but as a previous user of ultra series, having no pen is little inconvenient. If you have to have a s pen... maybe ultra is better. I just wish that fold series make s pen at least outside screen
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hey there LovesSPenusser,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen not durable
on November 20, 2025
Posted by: Vivaldix
Expertise:Expert
Inner screen is not that durable. Since its release, I have fixed it 5 times already. I use the front screen more and the inner screen breaks with a light fall.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, November 21, 2025
Hello Vivaldix,
Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AuntFancy
from Genoa, Nevada
Expertise:Intermediate
Verified Purchase:Yes
I use both inside and front equally now that the front screen is large enough to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all
on November 27, 2025
Posted by: Johnnyco
[This review was collected as part of a promotion.] Love the AI transcript over my voice mail, save me a lot time not hearing junk messages
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.. loving the z fold experience
on December 10, 2025
Posted by: Harry
Absolutely amazed by the overall Z fold experience. Only downside is if battery lasted little longer... but again it charges fast.
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I rate it 1 star because it hasn't even been a month since I bought it and they already had to change the screen. For such an expensive phone and to already have these problems, it leaves a lot to say about the Samsung company, completely disappointed.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Awilda castillo, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. It features a Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screen, an Advanced Armor Aluminum frame and hinge, and an IP48 dust and water resistance rating. The foldability has been tested to withstand approximately 200,00 folds easily. We also recommend Samsung Care+ for added security, as accidents can happen- having Samsung Care+ provides unmatched peace of mind. All Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. For eligible devices, you can also choose to extend coverage with Samsung Care+ for additional protection and support. Thank you for your review and for choosing innovation with Samsung. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US