Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,233 Reviews)
Rating breakdown 4,233 reviews
5 Stars
3,572
4 Stars
477
3 Stars
96
2 Stars
21
1 Star
67
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Customer Rating
5
Love it! Wouldn't go back!
on November 22, 2025
Posted by: Sydney
[This review was collected as part of a promotion.] At first I wasn't sure how I'd feel about the Fold because I have had & loved the Note phone since the Note5. But now that I've had it a week & gotten it all set up the way i want it, it's been amazing. I use the large screen a whole lot more than I initially expected. There are more settings related to just the larger screen so you can customize it as you want. I don't know if I could go back now. I essentially have a mini iPad when I want it & a phone when I need it with this device!
The graphics are great & the screen is smooth! You wouldn't guess it folds in half by the looks of it. Love it so much.
Value
5
Response from Samsung USBy R&R, November 25, 2025
Hey Sydney,
Thank you for sharing your experience with Galaxy Z Fold7. The expansive display and smooth performance make it a standout for work and play, and it is great to hear the transition from Note feels natural. Versatility that feels effortless is what makes the Fold special. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with Galaxy Z Fold7. The expansive display and smooth performance make it a standout for work and play, and it is great to hear the transition from Note feels natural. Versatility that feels effortless is what makes the Fold special. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A huge step up from the Z fold 6
on July 29, 2025
Posted by: Foldedphone
[This review was collected as part of a promotion.] I had the Z Fold 6 and switched to the Z Fold 7. Amazing quality and the size of the screen makes a big difference. With the larger size it is more comfortable to hold a d use everyday. Will recommend to anyone that wants to try a Fold phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"High quality, simple, and effective."
on September 19, 2025
Posted by: M1ss1nfo
[This review was collected as part of a promotion.] “AI Meets Galaxy: How Samsung Devices Power My Everyday Life”
“Samsung Galaxy + AI: Smarter Ways to Work, Play, and Stay Connected”
“Living Smarter with Galaxy: AI Features That Truly Help”
“From Phone to AI Hub: How I Use My Samsung Galaxy Devices”
“Galaxy Devices + AI = My Daily Tech Companion”
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hard to protect imo.
on September 20, 2025
Posted by: JDwightD
[This review was collected as part of a promotion.] I love the galaxy Ai that it came with and I use it often. Its a great phone. Hard to feel safe and protected. I love it though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
defective battery
on July 26, 2025
Posted by: Anna
1 star for now. Upgraded from fold 5 but I managed to be the lucky winner of pre-ordering a defective battery (in battery saving mode, it went from 48% to 16% after 6 hours) :( I need to be returning the product that I was very excited to receive.
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Anna. We appreciate you sharing your feedback regarding the battery performance. The Galaxy Z Fold7 is equipped with a powerful 4400 mAh battery, and with the Snapdragon® 8 Elite processor, it’s designed to deliver all-day usage. Our software enhancements help ensure hours and hours of playback time, allowing you to make the most of your device. We recommend checking out the link below for tips on how to increase your battery life! Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Feature Downgrade (S Pen functionality removed)
on August 5, 2025
Posted by: Christopher
from Queens, NY
Expertise:Expert
Only reason why I am getting a new fold is because my Fold5 screen is de-laminating.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The discrete removal of functionality is unfortunate - primarily S-Pen and also removal of behind-screen camera. I occasionally use the s-pen for websites that I have to view in desktop mode.
The S Pen compatibility was listed in the specs for the Fold6, but not the Fold7.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
In addition, they want to charge restocking fee, even though the feature removal is quite discrete. Even some case vendors seem to be selling Fold7 cases with S pen slot.
I am also unsatisfied with the removal of the under screen camera. The punch-hole style camera is an eye-sore.
No, I would not recommend this to a friend.
Features
1
Design
1
Response from Samsung USBy R&R Team, August 5, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Fold7, Christopher. We appreciate you as a valued Samsung customer, and your feedback is crucial as we continue to make improvements and changes. We understand that you miss the S Pen compatibility in this iteration, and we appreciate your input on that. However, the Galaxy Z Fold7 features several innovations that set it apart, not only from the Galaxy Z Fold6 but also from any other foldable smartphone on the market. The cover screen now measures 6.5 inches corner to corner, while the main screen expands to an impressive 8 inches, offering a wider aspect ratio that provides a more seamless multitasking experience. Once again, thank you so much for your feedback! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support.
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support.
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 23, 2025
Posted by: Joon
from Arizona
Expertise:Intermediate
There are 2 unknown line green and red on screen, I just bought it last month . I feel really bad and angry 😠 so much ....please don't buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 24, 2025
Greetings Joon, Thank you for sharing your feedback on your Galaxy Z Fold7. We appreciate the chance to learn how customers use their devices and how well they function. If you are experiencing unexpected screen concerns, you may consider taking your device in for repair. We've partnered with uBreakiFix as an authorized Samsung repair location, allowing you to schedule an appointment or walk into any of the 600 locations across the US. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period. Additionally, you can opt for Samsung Care+ on eligible devices for extended coverage and support. For more information about your warranty and options, please contact our Samsung Support Team. We're here to assist you. Thank you for choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US