Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.8
(4,233 Reviews)
Rating breakdown 4,233 reviews
5 Stars
3,572
4 Stars
477
3 Stars
96
2 Stars
21
1 Star
67
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Posted by: Ernest
Verified Purchase:Yes
The phone keeps telling me to update it every time. I am tired of updating. Phone of just two months. I have seen update this phone 5 times. Same update all the time
Response from Samsung USBy R&R, December 15, 2025
Ahoy Ernest,
Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
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Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Navydragonboi
from San Francisco, California
Expertise:Intermediate
Verified Purchase:Yes
Great Quality Product With New Apps that helpful fir me Permanently Disabled Veteran Since 1994
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Happy. Touchscreen lacks sensitivity
on September 9, 2025
Posted by: Mojo
from NH
Expertise:Intermediate
I have bought samsung exclusively for years and the fold devices since launch. The 7 is a bit of a disappointment as the touchscreen frequently does not respond. So sad, uggh do I need to switch phones? Not happy
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback on the Galaxy Z Fold7 and for your continued support of the Fold series. The Z Fold7 has a CPU that is 38% faster, a GPU that gives you 26% smoother graphics, and an NPU that makes AI tasks 41% quicker compared to the Galaxy Z Fold6. We know how important the touchscreen is for navigating your device, so it can be frustrating when it isn’t working right. If your touchscreen is frozen or unresponsive, there are some easy steps you can take to get it working again. Please check the attached link for helpful suggestions. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also add Samsung Care+ on eligible devices for extra protection and support. If you need more help after trying these steps, please contact Samsung Support, and we’ll be glad to assist you. - Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Screen Responsiveness)
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with key features
on September 21, 2025
Posted by: Champ22
[This review was collected as part of a promotion.] I use my galaxy fold7 for gaming and movies. The quality is exactly what i expect from a galaxy product. Multitasking is on another level makes everyday life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Promising changes with a few quirks
on September 7, 2025
Posted by: PBJA89
[This review was collected as part of a promotion.] I wish Samsung would've gotten rid of the internal camera in the foldable side for a complete uninterrupted display, give the rear cameras 5x optical zoom with 50x space zoom from Note 20 Ultra, trim the front display's bezel to near free ration like all S25 models and at least bump up the battery to 4500-4700mah for some battery life boost. Other than that, its insane that they've trimmed the phone to be THAT thin and still have a physical SIM tray.
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback, especially regarding the battery and camera. We also love to see that you appreciate our efforts to make this iteration the lightest and thinnest yet. The Z Fold7 is made with a powerful 4400mAh battery for all-day use, paired with mDNIe technology to maximize efficiency. As for the camera, it features an impressive 200MP ultra camera that works with our ProVisual Engine, capturing stunning details and enhancing color clarity, particularly for skin tones and textures. To learn more about the amazing capabilities that your Z Fold7 has and how to increase your battery life, be sure to check out the links attached. If you have any more questions or concerns, please reach out to us at Samsung Support. https://www.samsung.com/us/support/answer/ANS10006879/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this phone Samsung 4 life
on September 21, 2025
Posted by: Balkey
[This review was collected as part of a promotion.] I have the Samsung Z Fold5 and now I need the 7 I been a a Samsung fan for over 15years and everything I have is Samsung TV, Watch, Phone, Laptop, Ear Buds. I feel this has been the best brand I've ever had
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Fort Worth Texas
Expertise:Intermediate
Verified Purchase:Yes
Start by I love this phone. Not really much bad to say. Camera only 30x zoom and it stretches apps to fit. Fast, reliable, and stylish.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 10, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Robert! We’re glad to see you love the phone. It’s great that you appreciate its fast, reliable, and stylish design. We also love the picture you posted of the moon! It really showcases the amazing capabilities of the camera. The Galaxy Z Fold7 features a fantastic rear camera system, including a 200MP Wide AF OIS lens, a 12MP Ultra Wide AF lens, and a 10MP Telephoto AF OIS lens. With 3x Optical Zoom and 30x Space Zoom, you can capture incredible detail. Finally, the 8K video recording at 30fps lets you create stunning videos as well! We truly appreciate your feedback. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Silly complaints but honest input
on November 28, 2025
Posted by: AAR1024
[This review was collected as part of a promotion.] I really love the zfold line of samsung, the only part that I wish I could change is how small the outside screen is. When out in public (say in line at the store) it's not always convenient to unfold and at the same time, it is difficult to respond to a text from the smaller screen. I understand that is a silly thing to complain about all things considered on how great the phone is and the inside main screen is massive, but it's honest. The only other thing is I wish all apps would flow between screens better without having to reload them but that's more to the app developers I would think but maybe not, there could be a developer within the Samsung fold line that figures out how to allow them to flow better, who know.... Again just honest wants Samsung to improve about the zfold line of phones, if possible.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hello AAR1024,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
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Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
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Written by a customer while visiting Samsung US