I have called, i have visited the store in person and no one is solving my problem. This phone heat up when charging and drains the battery so fast. At the store i was asked to take it to samsung, samsung said they never service phone from providers
No, I would not recommend this to a friend.
By Samsung, February 17, 2026
Hi there Poline muthaiga, thank you for sharing your experience of your Samsung Galaxy Z Fold7 with us. We know how frustrating it is when your device is not operating as intended or expected. We have a few resources available online to help you troubleshoot these matters at your convenience titled "Keep your Galaxy device at its normal operating temperature", "Get the most out of your Galaxy phone or tablet battery", and "Apps are draining battery on Galaxy phone or tablet". Our team of experts can also offer additional assistance through chat if this matter continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Pretty impressive phone after using it for about 2 weeks. I have been on the fence for a long time with the previous Folds due to low camera specs that were much worse than Ultra. Now, even though they forgot to include the 10x zoom camera that Ultra has, it is acceptable.